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Agent-Guest Service/Executive Club 接待员-前台/行政酒廊
上海大华长风華邑酒店 查看公司简介>>
[公司行业:国际五星级酒店 公司规模:500人以上]
发布日期: 2024-02-23 工作地点: 普陀区 招聘人数: 若干
性 别: 不限 年 龄: 不限 月 薪: 4500-5999 /月
工作年限: 不限 外语要求: 不限 学 历: 不限
岗位描述
• Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity 
• 随时以友好和乐于协助的态度迎接客人,并尽量了解和称呼客人的名字
• Registers and rooms all arrivals according to established procedures
• 按照既定工作程序为所有来客登记并安排房间
• Maintains intimate knowledge of departmental standards and procedures
• 熟知部门标准工作程序
• Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
• 履行入住、退房和换房手续,并确保所有资料都按照预订情况完整的输入酒店电脑系统
• Maintains cashier float and ensures accurate daily report of all money received
• 保持库存现金限额并保证每日对所收现金进行准确报告
• Cashes hotel guest’s personal and travellers checks and assists with currency exchange
• 为酒店客人的个人支票及旅行支票兑换现金,并协助进行外汇兑换
• Keeps abreast of all modifications to accounting policies and procedures
• 随时留意会计政策和工作程序的变化
• Responsible and attends to guest’s request of using the service of safety box at all times
• 随时负责回应客人关于使用保险箱服务的要求
• Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs
• 熟知所有特别促销活动,如:季节性套餐计划、常客优惠计划以及洲际酒店集团忠实方案
• Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist
• 处理客人的投诉、问询和请求,如果自己无法提供协助,则将问题转给主管和经理助理
• Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels
• 熟悉洲际酒店和度假村集团的其它成员酒店,以便当客人在登记卡上写出以后要去的目的地时可以游说其在另一家洲际酒店集团成员酒店进行提前预订
• Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
• 尽一切努力确保客人在离店时会对酒店的服务有很好的印象
• Performs the audit balances and prepares all works for audit in an orderly fashion
• 执行审计结余,并为审计工作进行各项有序的准备
• When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival
• 在值班时检查夜班报告,准备早班报告,并为客人的到来准备各种必要的表格
• Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems
• 全面了解标准的预订工作程序,包括如何正确使用表格,如何读电传、电子邮件和留言,以及如何在预订系统内对房源情况进行解读
• Maintains exemplary deportment standards of behaviour and appearance and attitude as expected in an HUALUXE Brand
• 按照酒店集团品牌的预期保持自己行为、外表和态度的高标准
• Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state at all times
• 随时保持前台工作区域的整洁和有序,并以此作为自己的个人兴趣和骄傲
• Endeavours to maintain the high standards of the hotel with particular regard to the importance of IHG Rewards Club Programme member and other VIP’s and with reference to hotel and to be a health or safety hazard
• 力争保持酒店的高标准,特别注意优悦会会员及其它贵宾的重要性,并重视酒店的健康和安全隐患等问题
 

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公司简介
華邑,中华待客之道的艺术
華邑,上海大华长风華邑酒店是洲际酒店集团旗下根据中国消费者习惯所倾力打造的国际豪华酒店品牌。華邑®;深刻洞悉国人餐饮及商务社交之需求,致力于提供成孰完善的社交空间,以全球知名的卓越管理体系为依托,热忱发扬以礼|尊|和|达|为核心理念的中华待客之道,今“社交达人”们在商务活动中、亲朋好友聚会间,宾主尽兴、万事顺心通达!

上海大华长风華邑酒店由大华集团投资建造,委托洲际酒店管理集团管理,座落于风景优美的长风生态区,毗邻上海长风公园,紧邻地铁15号线长风公园站。酒店预计于2022年6月份开业,酒店共有豪华客房312间,设置大型宴会厅、多功能厅,配备中餐厅、全日餐厅、举茗邑、面家等餐饮设施,是您住宿选择、举办会议及婚宴的绝佳场所。

HUALUXE Shanghai Changfeng Hotel is an international upscale hotel brand tailor made for Chinese consumers, retaining the essence of traditional Chinese culture. At HUALUXE®;, we understand the needs of Chinese business elites for dining and socializing whilst exhibiting the art of Chinese hospitality that revolves around‘eat’and‘meet’. We provide custom services and unique spaces for social interactions.

HUALUXE Shanghai Changfeng Hotel is invested and built by Dahua Group and managed by InterContinental Hotels Group. It is located in Shanghai Changfeng Park and next to Metro Line 15 Changfeng Park Station. The hotel will open in June,2022.
“myWellbeing是IHG对所有同事的承诺。我们支持同事的健康,生活方式,和工作场所。myWellbeing也体现了我们的文化和价值观,我们支持每一位同事,赋能他们成为最好的自己!”



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