§  向销售协调员提交准确地业务预定报告

Provides accurate reporting of business booked to the Sales Coordinator for monthly consolidation.

§  准备并确保宴会订单及时地传递到相关部门

Prepares and ensures all Events Orders are distributed to concerned department in a timely manner.

§  快速周到地处理客人及员工询问，出现投诉及其他问题要及时汇报。如果没有快速的解决办法，要确保及时必要的跟进

Handles guest and employee’s inquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found and ensures a prompt follow-up.

§  维护与客人及伙伴的良好工作关系

Maintains positive guest and colleague interactions with good working relationships.

§  进行广泛的竞争者调查，保持对本酒店优秀的知识水平

Conducts extensive competitor research and maintains excellent Product Knowledge of the Hotel.

§  持续考察地区，国内，国际的市场趋势，了解竞争酒店的销售策略，确保本酒店销售部保持知识更新和竞争力

Constantly monitors and evaluates local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s sales remain competitive and cutting edge.

§  通过电话，合约及书写的沟通，保持酒店的高知名度

Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications.

§  根据既定目标计划电话销售

Carefully plans Sales Calls into defined objectives.

§  充分了解酒店设施，特点及服务

Maintains a detailed knowledge of Hotel facilities, features and services.

§  协助监督宴会销售人员的准时出勤和仪表，确保他们正确穿着制服，仪表整洁，符合酒店和部门的仪表要求

Assists to oversee the punctuality and appearance of Catering Sales employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.

§  通过适当的培训和督导提升员工的技能和能力，最大化发挥员工的工作效果

Maximises the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.