Guest Service Agent/Receptionist 前台接待

  • 国际五星级酒店  |
  • 500人以上  |
  • 2020-02-19

  不限工作经验  大专学历   招若干人  性别:不限
  英语 熟练   年龄:20-30



1. To be familiar with Hotel’s policies & procedures.
2. To report to work on time, uniform to be clean & tidy, including name tag. Personal appearance and grooming conform the Brand Service Standards
3. To attend the required meetings
4. Knowing the names and positions of the hotel’s management and their respective extensions
5. To be familiar with all hotel’s facilities and restaurants
6. To be aware of the promotions in the hotel’s restaurants
7. Awareness of the daily events in the hotel
8. Familiarity with the city attractions and restaurants
9. Knowledge of the events in the city
10. To handle all internal and external phone calls according to the telephone Etiquette  
11. To ensure the reception desk at the Concierge Lounge is clean at all times                                        
12. Familiarity with the GSA Checklist for the AM and PM shift
13. To be conversant with the OnQ system
14. To use your OnQ password with discretion; log off the terminal when leaving the Concierge Lounge
15. Awareness of the different room categories and the room features
16. To be aware of the room availability, the room rates and special packages
17. Conscious of guest’s preferences and needs
18. Preparation of the room assignment according to the partiality of the guest
19. Communication of guest’s preferences to the related sections and Departments; Butler Team, Guest Service Center, Housekeeping Department and Food and Beverage department
20. Ensuring a smooth check in procedure according to the Brand Service Standards
21. Inform the Butler team for guest’s arrival and ensure the guest is escorted to the room by the butler
22. Attentive to guest’s inquiries and requests at all times
23. To follow up the local PSB standard policy & procedure; Ensure all passports
24. Are scanned and recorded correctly in the PSB system.
25. To report immediately all guest’s comments and complaints to the Guest
26. Relations Manager and update the Elogbook(in his  absence the Front Office Manager)
27. To handle foreign exchange according to the established rates and hotel policy.
28. The Credit Policy to be strictly followed
29.  To communicate the transportation arrangements for the guests with the outside transportation company
30. To make sure all miscellaneous charges are posted to the correct rooms
31. To ensure the guest’s information bill is accurate; all the correspondence should be available for the guest’s reference
32. The check out procedure has to be personalized, efficient and according to the Brand Service Standards.
33. All guests must be given a farewell by escorting them to the main entrance until they have left the hotel’s premises
34. Awareness of the “system down” procedures when the OnQ system is not responding



电 话:021-63229988*4393
联 系 人:人力资源部
地 址:上海市黄浦区中山东一路2号



餐饮公开招聘日 - 餐厅服务员 | 餐厅领位员

每周一、周二 下午14:00-16:00

地址:上海黄浦区中山东一路2号 百味园餐厅



WALDORF ASTORIA is Hilton worldwide’s luxury brand of landmark hotels, with each one as singular and timeless as the brand’s namesake. From classic elegance to modern grandeur, Waldorf Astoria Hotels & Resorts each represent worldly sophistication and unparalleled guest service,each hotel & resort offers the exquisite accommodations and signature accoutrements that define refinement and sophistication.   Each one is ‘The Greatest of Them All’.
  The 260-room Waldorf Astoria Shanghai on the Bund comprises two connecting buildings. The Waldorf Astoria Club (heritage building), which previously housed the renowned Shanghai Club (famed as an exclusive Gentlemen’s Club in the 1920s), is located at No. 2 on the Bund. Across an immaculate courtyard is a new-build contemporary tower located parallel to the Bund, on Sichuan Road.   Please visit our careers site at www.jobs.hilton.com
  Click on explore jobs, and then enter your search criteria to review our current opportunities. When you are ready, you can create an account and apply online, or setup a profile and register to be notified when an opening matching your criteria is posted. You can even share job openings with your friends if you see a good match. Thank you for your interest!
  华尔道夫酒店系列是希尔顿全球的奢侈品牌。每家华尔道夫皆秉承华尔道夫酒店所独有的品牌传承,极具意义的历史地标建筑、原创艺术的内部装饰、享誉至尊的产品与无与伦比的服务,完美的融为一体.每一家华尔道夫酒店皆被视为“绝佳之精品”。上海外滩华尔道夫酒店一共由 260间客房和套房组成。 酒店的许多客房都能俯瞰迷人的外滩风光,同时也被其他的历史名胜美景所环抱,为客人提供外滩江畔经典而又非同寻常的体验。历史建筑楼华尔道夫会所,坐落于外滩二号,即1910年代著名英国绅士俱乐部—上海总会的旧址。穿过宽阔明朗的中庭,是拔地而起的华尔道夫酒店,同样面向外滩,位于繁华的四川中路。   您亦可登陆我们的职业网站 ,搜索我们的最新职业。您可以在网站注册后在线申请职位。或者记录您的资料以便我们及时为您提供相匹配的职业信息。感谢您的关注!

Transportation Information交通信息
Railway Route地铁路线
Line-2: Please get off at Nanjing East Road Station though Exit-Three, then about 15 minutes walking distance to hotel.
Line-10: Please get off at Yu Yuan Station though Exit-one, then about 10 minutes walking distance to hotel.

-2F, No. 2 Zhongshan Dong Yi Road, Huang Pu District, Shanghai 200002, P.R.C

Please bring a photo (2.5X3.5cm) in color, ID card, a copy of your certificates and other qualifications.

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