职位描述

Be responsible for the operational efficiency of all housekeeping areas and the service delivery of those areas within budgeted guidelines. Promote the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos.
负责客房部所有区域的有效运作及该区域在预算方案内的运送服务。围绕五大核心理念：信任、诚实、尊重、团队及服务提升洲际酒店集团的品牌价值及企业文化理念。

职位资格和技能

1、 Supervise the implementation of housekeeping standards and procedures in relation to:
监督客房标准和程序的执行，主要如下
Bedroom service
卧室清洁服务
Bathroom service
浴室清洁服务
Valet service
管家服务
Cleaning service
清洁服务
Linen maintenance
布草的维护
2、 Recommended changes to these standards and training needs on an ongoing basis
对当前的标准和培训进行适当的建议和改进。
3、 Maintain a current and thorough knowledge of all housekeeping systems
掌握当前的相关的、全面的客房体系。
4、Open and close the shift and ensure effective shift hand over
良好的轮班确保工作有效地交接。
5、 Distribution and collection of keys
分发和收取钥匙。
Solve employee grievances
解决员工的不平情绪。
6、 Perform Room allocations
分配房间。
7、 Perform Room inspections
检查房间。
Priorities arrival rooms
8、 Liaise with Front Office for guest and hotel requirements
据客人和酒店要求与前厅部保持联系。
9、 Ensure guest valet is processed and delivered in a timely manner
确保客人的洗衣被及时地处理和递送。
10、 Co-ordinate special projects (bug rooms, vermin control, window and carpet cleaning, room inventories)
协调方案（房间的布置、虫害的控制、窗户及地毯的清洁、客房盘点）
11、 Manage all special requests made by guests
处理客人的特殊需求。
12、 Ensure consistency within the department
确保部门内部的一致性。
13、 Management of lost property for the hotel
处理酒店的失物招领问题
14、 Ensure you have complete knowledge of room types, layouts and facilities
确保已熟知房间类型、布局和设施相关知识。
15、 Manage storage areas
管理库房区域。
16、 Maintain adequate stock levels
维持足够的库存量。
17、 Complete stock takes as required
完成必需的库存量。