Conform to and enforce policies, procedures, rules, and regulations as laid down by IHG and the Hotel in order to achieve the highest levels of uniformity and guest service.
遵守并执行由洲际集团或饭店制定的各项规章制度，从而达到统一及服务的最高水平。
? Performs special duties as required by the Security Manager or Assistant Security Manager.
完成保安部经理或保安部副经理交与的其它任务。
? Maintain a Hotel log book on incidents, complaints etc. and refer them, if required to the appropriate department for follow up action.
保存有关突发事件及客人投诉的记录，供有关部门追查责任时参考。
? Attend regular operational meetings to review, monitor, adjust and upgrade the performance of the Department as a whole, explaining new directions and policies and procedures at the same time.
参加例行会议，回顾本部门的工作情况并提出调整和改善的意见，同时阐明新的方针政策规定。
? Be aware of the Security policies and procedures of the Hotel, and ensure that at all times in all areas of the Hotel that they are being strictly adhered to.
了解安全政策和饭店规程，并保证在饭店的任何地点、任何时间严格遵守。
? Be aware of the Fire and Emergency procedures, and your Departments responsibility in an emergency.
了解消防及紧急措施，以及本部门在突发事件中应承担的责任。
? To handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, customers and guests of the Hotel.
有效地处理解决所有客人的质疑和投诉，并与所有饭店的宾客建立友好关系。
? Have a good relationship with all colleagues.
建立良好的同事关系。
? Be understanding, supportive, encouraging and helpful to all.
同事之间要相互理解、支持、鼓励和帮助。
? Reports directly to the Assistant Security Manager.
直接向保安部副经理汇报。
? Work closely with other Departments of the hotel, and attend regular meetings on a periodical basis.
与饭店其他部门紧密合作，定期参加例会。

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