Retention Manager
Report to: Retention Director
Location: Shanghai, China

Overall Purpose of the Role
 The Retention Manager’s responsibility is to improve client retention within a defined territory or sector.
 To develop and deliver client retention and development initiatives which support business objectives. Review client situations and develop client-specific retention plans which retain and/or grow business through commercial and financially focussed tender and bid processes.
 The Retention Manager will work proactively with sector leaders to ensure “One Compass” initiatives and processes are used for the benefit of China business growth.

RESPONSIBILITIES:
• Develop and agree a plan for market development and client retention within assign territory.
• Develop and agree client relationship development and retention programs.
• Identify renegotiation opportunities to extend and / or improve margins.
• Develop and manage client retention plans.
• Oversee successful response to re-tenders.
• Ensure SWOT analysis is commercially viable.
• Plan completion of consumer satisfaction surveys within territory.
• Ensure engagement and involvement of Marketing in bid design.
• Pricing policies in bid design drive sales and maximise profits.
• To ensure all new business propositions have unit overhead allocations that are commercially and operationally viable.
• Efficient completion of tasks through standardization and leveraging of best practice.
• Develop close working relationships with other Functions and departments to implement improvements and efficiencies in new bids.
• Develop and deploy strategy to control and reduce above unit costs.


QUALIFICATIONS:
● Bachelor Degree and major in Hospitality preferred
● At least 5 years experience in contract retention field. Sales / client management experience.
● Good appreciation of operational excellence. Operations experience is a plus.
● Highly literate and numerate.
● IT and computer literate （competent in all Microsoft packages）.
● Proven attention to detail and dedication to ensure actions are followed-up and completed.
● Ability to effectively plan and organize own work.
● Excellent communication and presentation skills at senior management / executive level.
● Proposing and gaining agreement for tender submissions that cover the needs and expectations of all internal and external stakeholders.
● Good knowledge of food service industry.
● Manage clients by CRM.
● Good English skills in written and spoken.
● Private and public sector experience. Ability to work under pressure to meet tight deadlines.


工作地点：上海市徐汇区天钥桥路333号腾飞大厦12楼