Job overview职位概述
Responsible for the operational efficiency of all front office areas during shift and the service delivery of those areas.  Provide timely and professional check-in/check-out services in accordance with established scripting and standards.
负责管理所有前厅单位的运营效率和服务工作。根据设定的说明和标准提供及时和专业的入住和退房服务。

 

QUALIFICATIONS AND REQUIREMENTS任职要求
Required Skills –技能要求
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
Proficient in the use of Microsoft Office and Front Office System
熟练使用微软办公软件和前台系统
Problem solving and organizational abilities
具有解决问题和组织能力

Qualifications –学历
Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
具有酒店行政管理，酒店管理或相关的大专学历或专业证书。


Experience –经验
1 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience. 
拥有1年前厅或宾客服务工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。