Your success:
· Connect with guests, prior, during and after their stay
· Ensure guests are properly greeted upon their arrival
· Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
· Coordinate amenities, welcome cards, gifts, room drops and/or any other in room arrangements
· Oversee check-in and check-out procedures, including room allocation, reservations and financial transactions
· Promptly address guests and assist with any arrangements needed
· Actively listen to and resolve concerns and complaints
· Ensure special guests, like Heavy Hitter, elderly, children and VIPs, receive personalized services
· Coordinate and manage communication between guests and staff and follow up to ensure we resolve guest concerns
· Inform guests of our hotel services, including dining options and recreation facilities
· Be innovative and come up with creative tailormade amenities, welcome cards, gifts or any kind of wow factors that would impress our guests
· Be a host, engage, socialize and entertain guests around the hotel
· Appraise team’s performance and produce regular reports
· Liaise with Housekeeping, Director of Spa and Outlet Managers to provide an overall comfortable guest experience throughout the hotel
· Examine daily duties, assign tasks and check on progress
· Analyze customer feedback from online reviews and suggest ways to improve ratings
· Recommend local tourist spots, including places to dine, shop and sight-seeing, happenings in the city
· Establish friendly relationships with regular hotel guests and build a community among our long stay and repeat guests
WHAT YOU’LL GET:
At Swire Hotels, we ask a lot of our team members, which is why we give so much in return. In addition to your competitive salary, medical/ dental and leave entitlement, we’ll shower you with perks, including:
Fun: Meet with hoteliers who bring playfulness at work each day!Location: Access to three Metro lines nearby, get here quickly thanks to our highly accessible location.Development: Trainings to enhance your skills to upgrade yourself & equip you for challenges ahead in the evolving environment!Authenticity: You got accessories, hair dyes or tattoos? No worries, we accept the stylish you!
WHAT YOU’LL NEED:
Experience: 3 years’ experience in similar position. Good knowledge of all areas of hotel operations.Education: Degree from an accredited university, college or hotel school management school.Skills: Local knowledge and ability to relate with all nationalities. Effective interpersonal skill. Excellent oral & written communication, in both Chinese and English. Preferably in other languages.
Personality: Very flexible and able to adapt to changing environments and management demands. Goal driven personality.