JOB SCOPE: 职责范围：
Assist with heavy packages, coats, suitcase, etc. being alert to give assistance courteously and quickly, before having to be asked
在客人要求前，主动、迅速、有礼貌地帮客人提重的行李、外套、皮箱等
Maintain a willingness to please attitude and give undivided attention to any approaching guest
保持积极、乐观态度，认真关注每位到达酒店的客人。
Adhere to guest checking in and checking out procedures pertaining to baggage handling
在处理客人行李时，了解客人登记及结账手续。
Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and Priority Club members
在主要的门口迎接客人，特别关注当天到达的回头客和优悦会员。
Assist arriving and departing guests by opening and closing car and taxi doors
协助到达和离开的客人开、关车门。
Maintain a spotless Porte and Drive way smoothly.
保持良好的站姿及车道的畅通。
Guide the guest to the Front Desk and wait behind the guest during the check-in. Keep eyes on the Front Desk Clerk who provides the signal for you to step forward and receive the room and rooming booklet from the Front Desk Clerk. Without delay, escort the guests accordingly.
引导客人到前台，在客人登记时，站在客人后面等待客人，注意观察前台接待给出的房间号，拿到房间号后，立刻陪同客人到房间。
Be familiar with the layout of the hotel and memorize the preferred route for escorting guests
熟悉酒店布局，陪同客人到达酒店的各个场所。
Room the guest in accordance with hotel standards
按照酒店标准，引导客人到房间。
Be familiar with the lift workings and emergency stairs
熟悉电梯的运作及酒店紧急通道。
Provide information to guests about the hotel facilities and services
为客人提供有关酒店设施及服务的信息。
Provide guest services and guidance
为客人提供服务及引导。
Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby, remaining alert to situations where he can be of assistance to guests
知道客人的名字，特别是回头客、长期的住店客人及定期的住店客人的名字，在客人通过大厅时，主动询问客人是否需要帮助。
Keep the lobby clean and tidy, informing the Concierge or Bell Captain if it needs major cleaning
保持大厅的干净及整洁，发现污物时，及时通知行李 或行李员领班。
Maintain a well groomed hair style and wear clean, shiny well polished shoes and a neat uniform while on duty
上班时保持个人穿着整洁，发型整齐，皮鞋锃亮。
Help other employees in department, replacing them temporarily when necessary
必要时帮助其他员工工作。
Keep Trolleys clean all the time and every night shift needs to clean all Trolleys
随时保持行李推车的清洁，每个夜班都要擦拭所有行李推车
Keep the baggage room clean and in order before going off duty on each shift
在值班期间，保持行李房干净及整洁。
Upon arrival of newspaper, prepare them and deliver them to guest rooms as assigned by the Bell Captain
准备报纸的发送，按照行李员领班的要求把报纸送到客人房间。
Use the Duty Log to document matters of importance
用值班记事薄记录重要事情。
Operate Communicates equipment
能够操作通信设备。
Arrange transport and coordinate luggage
安排交通并协助客人提行李。