Actively seeking verbal feedback from customers on a regular basis.
积极规范地寻求客人的反馈。
Agreeing and implementing actions to make improvements to customer service.
不断提高和改进服务质量。
Positively dealing with and learning from customer complaints and comments.
积极的应对客人的投诉和建议。
Making sure all customer requests and queries are responded to promptly and effectively.
确保所有客人的要求和疑问都能够得到及时有效的解决。
Having detailed knowledge of department Standards and operating procedures.
具备详尽的部门标准及操作流程的知识。
Develops positive working relationships at all levels.
与各方同事建立积极的工作关系
Have good written and verbal understanding of English
具备良好的英文口语及书面表达能力
Have a good knowledge of the menu, wine and beverage offerings including specials andpromotional material.
具备良好的菜单、酒类、饮料供应知识。包括特色及推荐菜式。
Have a clear knowledge of retail products, including but not limited to standard day to day items,
gourmet range, organic products, delicatessen offerings and be able to provide suitablerecommendations to guests.
具备出色的产品零售知识，包括但不仅限于日常食品、酒类、有机产品及熟食供应。能根据不同的客户需求推荐与之相适应的产品
Adhere to any reasonable request or change to working time or area, within the parameters set out by company standards.
遵守公司制定的任何与工作时间和区域相关的合理规定及调整。
Comply with the Company’s grooming and hygiene standards when working at all times
工作时间内遵守公司制定的服务及卫生标准。
Maintain cleanliness and working condition of departmental equipment and work area
确保工作区域及设备的清洁。
Acts on own initiative when appropriate within operating parameters.
能够在实际工作中体现主动性。
Adapts quickly and positively to new situations.
能够随机应变。
Continues to be productive in changing circumstances.
在变化的环境中仍能高效高质地工作。
Can handle more than one task/situation at a time.
能承受压力，同时处理多项工作。
Attend key briefings and training sessions.
积极参与相关的岗位指导及培训。
Any other duties delegated by manager
完成经理要求的其他工作。