• Be an ambassador of the restaurant; creating a contact with every guests or anyone making contact, insuring that they are delighted by the experience.
作为一名餐厅大使，能够与客人建立良好关系，让客人感到宾至如归
• Insure that all greeting standards and processes are consistently followed
确保问候标准的一致性
• Report any issues or complains to Manager or Assistant, follow up the agreed action, insuring that guests are satisfied when departing the restaurant.
遇到问题及投诉时，能够及时向餐厅经理或助理餐厅经理汇报，跟进问题解决，以确保客人离店时的满意度
• Double check table plans to insure all timings are good, no issues or anything unusual to report, as well as defining availability for walk-in guests.
检查餐位预定，确保正确无误，能够及时为无预定的客人提供服务
• Insuring good communication between Reservations and service team, making sure that all messages, notes or requests are passed on properly and follow up.
确保预订部与服务团队间的沟通顺畅
• Follow up any special request / dietaries all thru the service when guests arrives
跟进服务中 客人的特别需求
• Take reservations for VIP / regular guests when needed
为VIP客人及常客提供预定服务
• In charge of cloakroom management, looking after guests belonging, coats etc…
负责衣帽间管理，照管客人物品
• Create, maintain and develop a close working relationship with Managers and restaurant team to insure trust and efficiency of the team as well as a good team spirit
与经理及餐饮团队建立、保持和发展紧密的共事关系，以确保团队间的信任和高效率，发扬良好的团队精神
• Create, maintain and develop a team spirit and a working environment where respect, passion, hard work, dedication, personal satisfaction and development are the key words
创立、保持和发展以尊重、激情、勤劳、奉献、个人满意和自我发展为中心的团队精神和工作环境
• Insuring that the restaurant is perfectly set up according to table plan.
依据座位表，确保餐厅整齐就绪
• Read table plan before each service insuring any known guests are recognize, identify potential VIP clients or regulars.
桌前检查，熟知客人信息，能够辨识VIP及常客
• Oversee stationary monthly inventories, report to Assistant Manager
检查物品月库存，汇报给助理餐厅经理
• Participate at daily briefing going thru any changes on the menu, VIP’s information, talking about any service points from the day before （to be discussed with Manager before）.
每日例会，检查菜单变更，VIP客人信息，服务要求简述等
• Provide day to day on the job training to new colleagues in order to constantly keep developing the team and have consistency of standards
不定时培训新同事以不断提高团队服务质量
• In charge of daily update and proper management of regular guest files by Chef de Rang with preference, personal infos, allergies, Bday etc…
更新餐厅常客的个人信息，喜好忌讳及生日等信息