Company Profile
A US Fortune 500 company, CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 40,000 employees and operate in 42 countries.
Key Responsibilities
JOB SUMMARY
The purpose of this position is to work with the on-site team & our vendor partners to ensure a safe, best in class workplace experience. To cooperate with experience function team to deliver experience service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
刪Work with operation vendor partners to achieve and surpass service delivery standards.
刪Ensure vendor service training and apply in practice work.
刪Support supervisor to cooperate with experience function team.
刪Monitor on/off-site vendor team’s service performance and ensure timeless response, service delivered in safe, good condition.
刪Always carry out “pro-active service delivery” attitude.
刪Ensure the normal operation and management of on-site vendors in the workplace. Go through payment process in time and under tracking.
刪Provide the payment status and data statistics.
刪Reporting all unsolved problems to the Community Experience Officer.
刪Comply with all company policies and procedures and adhere to company standards.
刪Challenge on-site procedures to look for efficiencies and improve workplace experience.
刪Be flexibly responsive to any ad hoc duties or other duties that may be assigned.
Required Knowledge and Skills:
刪Duties carried out in a timely & efficient manner
刪“Can do” attitude positive, outgoing, solution oriented
刪Team player respectful, supportive
刪Innovation 1 proposal / month for improved workplace experience
Required Knowledge and Skills:
SUPERVISORY RESPONSIBILITIES
刪No formal supervisory responsibilities in this position.
CERTIFICATES and/or LICENSES
刪None.
COMMUNICATION SKILLS
刪Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor with a strong, professional customer service orientation.
FINANCIAL KNOWLEDGE
刪Ability to calculate simple figures such as percentages.
REASONING ABILITY
刪Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
OTHER SKILLS and/or ABILITIES
刪Intermediate skills with Microsoft Office Suite. Ability to work flexible work schedules based on office needs.
SCOPE OF RESPONSIBILITY
刪Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
Qualifications and Education:
QUALIFICATIONS
刪To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
刪HS Diploma required. Prior Front Desk, Concierge, customer service or other hospitality experience preferred.