To welcome all guests and VIP guests.

 

?To ensure our customer receive a fast, efficient, friendly service.

 

? To make daily guest room and public area inspections so as to be thoroughly knowledge able of the areas.

 

? To ensure all customers queries or requests are handled in polite, friendly, efficient manners.

 

? To monitor customer feedback and advise management where necessary.

 

? To use the appropriate nonverbal communication （eye contact, gestures, posture） when communicating with others.

 

? To coordinate with other department to ensure all gusts septic requirements are met during their stay.

 

? To ensure that a consistent and high level of staff orientation and training is provided.

 

Other Considerations:

 

? Fluent English in verbal and written.

 

? Good in people communication.

 

 

? 欢迎所有的客人和贵宾。

 

? 确保我们的客人获得快速、高效、有好的服务。

 

? 做好日常客房和公共区域的检查工作，以便能充分了解该区域的情况。

 

? 确保所有客户的疑问和要求都是用礼貌、友好、高效的方式处理。

 

? 监督客户的反馈，并在必要时向管理层提供建议。

 

? 在与他人交流时使用适当的非语言交流（眼神接触、手势、姿势）。

 

? 与其他部门协调好，确保所有的要求在客人逗留期间得到满足。

 

其他注意事项：

 

? 英语口语和书写流利

 

? 有良好的沟通和交流的能力