MAJOR FUNCTION :
Act as a support to the Sales Team in handling the administrative work of the office and guest enquiries.
MAJOR RESPONSIBILIES :
Handle the office administrative work including the distribution of correspondence with other departments, prepare contracts, proposals, telephone enquires & assist in handling group & catering leads.
SPECIFIC DUTIES :
1. Responsible for the daily administrative work of the department.
2. Handling incoming calls and assist in handling guest enquiries.
3. Assist in compiling periodical reports.
4. Assist in data input in Opera and Marsha S&C.
5. Handle sales enquiries to relay the requests to respective sales associates.
6. Prepare sales contracts and correspondence for customers.
7. Assist in handling the office filing system and be sure that all correspondence are properly filed.
8. Properly dressed in uniform with the general appearance according to the hotel standard.
9. Conducting business according to the Marriott guidelines and local law.
10. Compliance to the standards set up for the sales operation including telephone handling, punctuality, hotel rules, regulations and LSOPs.
主要功能 :
协助销售团队处理办公室行政工作和客人咨询。
責任概要 :
处理办公室行政工作,包括与其他部门的通信,准备合同,提案,电话咨询,协助处理团队和餐饮线索。
工作任務 :
1.负责本部门的日常行政工作。
2.处理来电并协助处理客人的询问。
3.协助编写定期报告。
4.协助Opera和Marsha S&C的数据输入。
5.处理销售问询,将请求转达给各销售人员。
6.为客户准备销售合同和信函。
7.协助处理办公室档案系统,确保所有信件都已妥善归档。
8.按照酒店标准,穿着统一的制服,具有总体外观。
9.根据万豪指南和当地法律开展业务。
10.遵守为销售运营制定的标准,包括电话处理、准时、酒店规章制度和LSOP。