• Co-ordinate and arrange all activities relating to the Sales and Marketing office.
协调和安排有关市场销售部办公室的事宜。
• The administration assistant will be required to conduct their duties in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained.
行政助理在服务领导中应与酒店的制度和造作规程,以谦恭,安全和有效的风格为一致。
• Assistant Rooms Sales Manager to achieving the banquet / catering sales and F&B objectives of his/her market and business segments.
协助房间销售经理达到其负责细分市场的房间以及会议与餐饮销售指标。
• To ensure all daily tasks are completed in a timely fashion
有效地完成每日任务,并根据要求及时更新并记录销售结果 。
• Ensure high quality, excellence band value in work processes and outcomes by exceeding standards.
在工作过程中确保高质量和卓越的品牌价值观,并超越期望完成。
• Shift and forth efficiently between two or more activities and balancing priorities effectively, mutli-task management
以有效优先的方式来平衡两个或更多活动, 并能同时完成多项任务。
• Maintain & upgrade database for Sales and Marketing.
维护和更新市场销售部的客户资料。
• Compile daily and monthly reports as required.
汇编必需的每日和每月报告。
• Assist in arranging necessary documents for DOSM when going on business trips.
当市场销售总监外出作商务旅行时,辅助和安排旅行必备事宜。
• Maintain and update files, correspondences & other relevant business documentation.
维护和更新档案,信件和其他相关商务文件。
• Control and order supply of hotel brochures, fact sheets, sales kits, press kits, hotel CDs and other collateral at all times.
管理和订购酒店宣传册,酒店资料,酒店介绍,酒店CD盘和其他酒店信息资料的数量
• Check & keep stock of office stationary and give-away stocks.
检查和保管办公室文具和礼品。
• Prepare and record Purchase Request
准备和记录购买请求。
• Verify timesheets for Sales and Marketing Department.
负责市场销售部的出勤报告。
• Ensure the office is clean and well organized.
保证办公室的整洁。
• Deliver enthusiastic, positive, helpful and respectful client communication, ensuring precise and effective information transfer.
保证热情,正确,积极和有帮助地与客人沟通,保证精准和有效地传递信息。
PERSONAL REQUIREMENTS | TEAMWORK & COMMUNICATION (GENERAL)
个人要求|团队合作与沟通(综述)
• Throughout the employee journey at Artyzen Hotels and Resorts, help create a better place each day in a fun, exciting and lively manner. Always look for ways of making improvements. Leave places that you visit a little better than you found it.
在雅辰酒店及度假村的员工旅程中,每天通过有趣和充满活力的工作方式营造一个更好的工作环境,并不断完善创新。这里,因你而更美好。
• Maintain a professional appearance at all times in accordance with the standard set by the hotel group, and set an example of “Walking the Talk” in terms of our Artyzen culture.
时刻保持酒店集团的职业形象标准,塑造雅辰文化“言出必行”的典范。
• Give full co-operation to any colleague requiring assistance in a prompt, caring and helpful manner and to be flexible in assisting around the hotel in response to business and guest’s needs.
当任何同事寻求帮助时,都要及时以关心的态度予以帮助,并在有关酒店生意和客人需求的事情上,使用灵活的方式处理。
• Constantly improve your professional skills and enhance your professional knowledge.
不断提高自己的专业技能和专业知识。
• Have an intuitive approach and warm-hearted caring for each other, your fellow employees, our guests, any third party relationships, and our company. Take initiative rather than being passive, in caring for our company and our future.
自发並热心地对待你的同事,我们的客人,第三方的伙伴和我们的公司。积极主动地为我们的公司及我们的未来着想。
HEALTH & SAFETY (GENERAL)
健康与安全(综述)
• Understand and strictly adhere to the Guidelines established in the Employee Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety.
了解并严格遵守员工手册中的指导方针,以及酒店的消防、卫生、健康和安全政策。
• Identify and report any maintenance requirements and hazards in the work place, and report significant issues to your Manager.
识别和汇报工作场所的维护需求和危险,并向你的经理报告重大问题。
• Stay abreast of changes in your expertise and comply with statutory and legal requirements for fire, hygiene, health and safety.
持续了解专业知识及消防、卫生、健康、安全等相关法规的变化。
• Be at all times conscious of the security of the hotel, guests and guest’s belongings.
时刻关注酒店安全,客人的安全以及客人物品的安全。
GENERAL
综述
• Respond to changes in your function as dictated by the industry, company and hotel.
对因为行业、公司和酒店的变化而做成的职能转变,可以及时反应。
• Undertake any reasonable tasks and secondary duties as assigned by the Management.
承担由经理安排的合理任务和其他职责。
• Be prepared to work on a flexible schedule and shifts.
灵活的安排时间完成工作,必要时需要配合灵活的工作时间和班次。
• Reflect our local culture, heritage, history, and be knowledgeable and share our art and craft concepts, and how they relate together.
深思我们当地的文化,传统和历史,並且了解它们如何与艺术及工艺概念联系在一起,对此有独到的见解并分享给他人。