Front Desk Supervisor 前台主管
上海雅居乐万豪侯爵酒店 Shanghai Marriott Marquis City Centre
查看公司简介>>
[公司行业：国际五星级酒店
公司规模：500人以上]
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发布日期：
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2024-03-13
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工作地点：
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黄浦区
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招聘人数：
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若干
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性 别：
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不限
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年 龄：
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不限
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月 薪：
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4500-5999
/月
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工作年限：
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不限
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外语要求：
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不限
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学 历：
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不限
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岗位描述
To supervise Front Desk associate to ensure that they are adhering to all hotel policies, procedures, regulations and standards, while striving towards total guest satisfaction. To ensure that Front Desk operations are working in a professional manner at all times including a day to day supervision of the team. Ensure that the Front Desk is running smoothly and provides courteous and efficient service to guests. Will perform Front Desk associate and cashier responsibilities and duties when assigned, and assume desk manager’s responsibilities when needed. To train Front Desk associates on a daily basis, on-the-job and 15 minutes training. Assist the FDM in all areas to ensure a correct and smoothly-operating department.
监督前台员工以确保他们了解酒店所有的政策、流程、规定和标准，并且努力获得所有客人的满意。确保前台的运行在任何时候都是专业的，包括日以夜继的团队管理。确保前台顺利操作，并且提供给客人有礼貌、高效的服务。当前台员工和收银员被分配工作时应表现出责任感，当需要的时候也要承担前台经理相应的责任。根据每日要旨和15分钟在岗培训来培训前台员工，以帮助前台经理在任何地方都可以确保部门顺利正确的运行
公司简介
作为亚太区最大规模的万豪品牌旗舰酒店，上海雅居乐万豪酒店于2011年11月24日正式开业。于2021年12月28日正式升级为上海雅居乐万豪侯爵酒店。傲立于繁华的城市中心，位于西藏中路，毗邻人民广场和人民公园，与各个最佳的文化、娱乐和购物场所近在咫尺。信步可至南京路步行街、人民公园和外滩以及人民广场地铁站（地铁1、2、8号线的交汇站）。
上海雅居乐万豪侯爵酒店拥有720间客房，在39层楼高的酒店里，宾客们还可以享受到来自5个不同餐厅的各式美味。酒店六楼设有一个豪华水疗中心，同时配备7个私密理疗室，让宾客们的身心得到放松和享受。酒店还提供25米长的室内游泳池，其中按摩池，蒸汽房和桑拿尽在设施齐全的健身房内，让宾客们荡漾在无限的愉悦和享受中。
我们将继续秉承万豪公司的核心文化，”照顾好我们的同事，同事便会照顾好我们的客人”。我们是谙熟待客之道的大师，并对此深感自豪。我们技艺娴熟，富于想象，为每位客人创造独特而难忘的体验。我们不懈追求卓越，恪守品牌创始人“以人为本”之训言，并将其升华为一门艺术。我们承诺将提供广阔的事业发展机会和全方位的培训系统，诚挚期待您的加入。 每周二下午14:00-16:00为酒店公开招聘日
联系电话：021-23129888电子邮箱：maggie.zhang@marriott.com 地址：上海市黄浦区西藏中路555号 人力资源部 （酒店B1员工通道进入）
Construction of the largest full-service Marriott-branded flagship hotel in Asia- Pacific, Shanghai Marriott Marquis City Centre opened its doors on 24 November, 2011. Located aside People's Square and Park on Xi Zang Middle Road, the Shanghai Marriott Marquis City Centre boasts a premium downtown location and provides effortless access to the city’s finest cultural, entertainment and shopping attractions. Nanjing Road Pedestrian Street, People’s Park and the Bund, plus the People’s Square metro hub （connecting lines 1, 2 and 8） are all within close walking distance.
Besides 720 bedrooms, we offer our guests five different dining options varying from fine dining to alfresco inside the 39-storey sleek glass and steel structure. Level 6 includes a luxurious Spa focused on providing superior body and beauty rituals within seven treatment rooms. Fitness enthusiasts enjoy a 25 meter indoor swimming pool with Jacuzzi, Steam and Sauna as well as an extensive cardiovascular gymnasium.
The Brilliant Hosts of Marriott City Centre are devoted to play forward the company culture of Marriott International, "Take care of our associates; and our associates will take care of our guests.” We are proud masters of our craft. With skill and imagination, we create memorable experiences unique to each guest. Relentless in our pursuit of excellence, we live our Brand Founder’s words “put people first” and raise it to an art form. We are committed to providing you tremendous job opportunities and systematic training programs to strengthen your career development. Warmly welcome you to join us.