AREAS OF RESPONSIBILITY 职责范围

On the day of arrival, ensure all special requests are followed up, for example, mini bar, rollaway, special requests确保所有当天的特殊要求的跟进，例如小酒吧，饭店以及特殊的要求
Ensure all information is prepared in advance for the guest. 确保提前为客人准备好所有信息
Check on day arrivals and transportation details ensuring bookings are made. 检查当日预抵详情及车辆安排情况，以确保预定无误
Obtain departure details from the day prior. 在前一天取得离店详情
Send out thank you letters 发送感谢信
Send out newsletters发送简报
Send out comment cards. 发送意见卡

General areas of responsibility 工作职责
Greet Hotel guests and visitors promptly and courteously. 及时，礼貌的迎接酒店的客人
Communicate Hotel product knowledge and philosophies to visitors and guests. 与客人沟通酒店服务信息
Provide hands on support to reception and concierge as required. 对前台和礼宾部的要求提供支持
Be responsible for the complete guest satisfaction and check in procedure for groups. 负责客人满意度以及团体的入住手续办理
Keep abreast with Hotel product knowledge, activities, banquets, function and special events motivating guests to utilise Hotel facilities and services. 随时了解酒店的产品知识，活动，宴会，功能和大事件，鼓励客人运用酒店的服务与设备
Ensure work area is kept neat and tidy. 确保工作区域保持整洁
Ensure security of cash drawer and accuracy with personal cashiering. 确保现金抽屉的安全以及收支准确
Communicate effectively with Concierge on guest needs, and changes to schedules. 有效的与门童沟通有关客人的需求，以及更改日程表

REQUIREMENTS 要求

Minimum two - three years front office experience至少二至三年前厅工作经验
High school diploma required, bachelor’s degree preferred高中学历，学士学历优先
Strong computer systems skills including; reservations and reporting systems熟悉电脑操作，包括预定及报表系统
Strong financial acumen财务敏锐性
Excellent communication skills, ability to influence situations良好的沟通能力
Able to collaborate effectively with other hotel employees and managers to ensure teamwork良好的团队协作能力
Strong Microsoft Office suite and reporting system skills熟悉电脑操作系统
Ability to work a flexible schedule 愿意倒班