1. Operates the hotel switchboard according to the operating techniques required by the type of equipment.
根据操作所需设备的技巧操作酒店程控机。
2. Answers incoming calls, connects them to the appropriate extensions and takes down messages when necessary.
回答打进酒店的电话，将他们接到适当的分机上并在必要时记下信息。
3. Assists guests with outgoing calls and connects internal calls.
协助客人拨打外线电话，转接内部电话。
4. Receives and places long distance and overseas calls; computes and records charges, informs guests and forwards charges immediately to Front Office Cashier.
转接和处理国内长途和国际长途，计算并记录费用，通知客人费用将费用及时转交至前厅出纳处。
5. Screens incoming calls for guests when requested.
需要时为客人提供来电显示服务。
6. Pages called party through paging system.
通过呼叫系统呼叫对方。
7. Updates room rack in Telephone Exchange.
通过电话更新房态。
8. Handles emergency communication for the Hotel.
处理酒店紧急通话。
9. Handles wake-up calls and requests for direct assistance from guests; gives general information to guests.
处理叫醒电话和有关直接为客人服务及提供客人相关信息的事件。
10. Handles hourly recap of messages in co-ordination with the Mail and Information Counter for more efficient service to guests.
和礼宾部一起处理每小时信息汇总来提供给客人更高效的服务。
11. Maintains cleanliness and order of work area.
保持工作区域的干净有序。
12. Maintains order in Telephone Exchange area and provides communication facilities in case of emergencies, during emergencies also handles all communication until instructed otherwise by superior except in cases of imminent personal danger.
维持接线房秩序并提供通讯设施以备紧急事件，除非涉及个人危险经上级领导批准，否则在紧急时刻仍要坚守岗位。