• Sell the our hotel & Dusit Hotels Group products and services using up-selling and suggestive selling techniques 运用销售技巧和房间销售升级推广酒店及集团的产品和服务 • Promote the Hotel’s products and services 推销酒店的产品和服务 • Maintain a high level of product and service knowledge about our hotel & all Dusit Sister Hotels in your region 充分了解所在地区的酒店集团成员的产品和服务 • Develop and maintain a regular pattern of sales calls to repeat guests & royalty Program members 发展和保持定期进行销售拜访的模式 • Prepare and execute action plans which increase reservation sales and associated business 准备和执行增加预订销售和相关业务的工作计划 • Record and process reservations made by phone/fax/email 记录和处理通过电话，传真，电子邮件进行的预订 • Accept wait list reservations 接受等候单上的客人预订 • Process amendments to reservations such as extensions, early departures, etc 修改延期和提前离店等特殊情况的预订记录 • Manage “no show” reservations by investigation and recording of same 调查和记录未按预订抵店的预订情况 • Record special billing arrangements for groups and conventions 对团组或会议的特别账单安排进行记录 • Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval 与前厅部经理或财务经理联系要求信用审批的预订事宜 • Maintain knowledge of special rates/ offers/ promotions 掌握关于特价，酬宾，促销活动的信息 • Monitor reservation levels and inform Managers of current and future occupancy rates 监测预订情况，并向经理通报目前和将来的入住率 • Prepare reports as requested （eg to travel agents, business houses etc） 按照要求准备报告（如给旅行代理人和商业机构的报告等） • Prepare & print out reservation sales reports 准备并打印预订及销售报表