• Oversees and directs all aspects of GSC to achieve the highest possible guest satisfaction.
• 对宾客服务中心进行监督和指导,以取得最大的客户满意度。

• Directs, supervises and coordinates the activities in GSC department.
• 指导、监督和协调宾客服务中心的活动。
• Develops and implement procedures for proper handling in and out going telephone calls, facsimile
• 开发和应用相关程序,适当处理进出酒店的电话、传真以及设备和电话线租用及其它电话服务。
• Investigates complaints regarding the GSC and the operators and technicians, takes appropriate actions.
• 调查关于宾客服务中心及话务员和技术人员的投诉并采取相应措施。
• Develop working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions.
• 制订工作计划以实现目标,定期将实际成绩与所定目标进行对比,并采取必要的纠正措施。
• Establishes and maintains effective employee relations.
• 与员工建立并保持良好的工作关系。
• Organizes and conducts regular meeting for all Telecommunication staff to facilitate commmunication and a smooth operation.
• 组织和召开由所有电信部工作人员参加的会议,以加强交流和保证业务的顺利进行。
• Communicate with the Snow Park closely, ensure the accurate information transfer between the park and the hotel
• 与冰雪乐园及时沟通，保证乐园与酒店的信息传递的及时与准确性。
• Contact pre-arrival guests in advance and record their requests
• 提前联系预抵客人，并记录客人要求。
• Courtesy call after guests C/O
• 在客人离店后，电话回访客人，询问客人入住体验。
• Manages and monitors the operation of all equipment’s, software, hardware and endure all units are working and installed properly.
• 对所有设备、软件、硬件进行管理和监测,并确保其安装和运转良好。
• Ensures all telecommunication equipment`s are covered by the Correct maintenance contract and the preventive maintenance is performed.
• 确保所有电话设备的维护均得到有效外包,并对其实施预防性维护。