上海明天广场JW..

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面议
上海明天广场JW万豪酒店
黄浦区
  • 国际五星级酒店  |
  • 500人以上  |
  • 2021-10-27

  不限工作经验  不限学历   招若干人  性别:不限
  英语 熟练   年龄:不限

职位信息


To provide leadership and direction for the At Your Service department. Responsibilities include training, motivating and managing the AYS staff keeping guest hospitality as the number one focus. The supervisor should ensure that each associate has sufficient resources to perform their job well and constantly seek to improve the methods to meet the guest needs. The supervisor should manage daily operational tasks in an efficient and regular manner. Coordinate the shift operations in accordance to the corporate and local SOPs emphasizing guest hospitality and directing associates to work together as a team presenting themselves as professional. Be aggressive and well informed Guest Service staff.

领导并监督整个为您服务部。须承担培训,指导以及管理部门员工为客人提供优良服务的责任。主管需确保其他同事有充足的资源可被用于出色完成工作,并不断找寻更好地处理客人需求的方法。主管需运用有效适当的方式来管理日常工作。协调班组同事按照公司及当地工作守则热情对客,并指导其他同事团队协作以表现酒店的专业性。作一名具备过硬专业素质的见多识广的客户服务员工。

SPECIFIC DUTIES 工作任务 :


General具体标准
• Have knowledge of hotel, hotel associates, and hotel services with hours of operations for all departments’ involved and surrounding areas. Has a thorough knowledge of guestrooms including: locations, views, amenities, features, types, etc…
了解酒店,酒店各部门员工以及酒店各项服务设施及周边地区设施的营业及服务时间。清楚客房的相关信息, 例如位置,景色,提供物品,特色及房间类型等。
• Offer the hotel guests the best possible service through courteous and proper phone answering procedures through proper telephone procedures.
运用礼貌并适当的电话礼仪接听客人的电话,并对客人提出的合理要求提供最好的服务。
• Be an ambassador by promoting the hotel, restaurant, lounge, gift shops, etc.
作为酒店,餐厅,酒吧及礼品部等开展的促销活动的代表。
• Be able to give accurate directions and information regarding the immediate and metro area.
能向客人提供准确的地铁乘坐指示及信息。
• Handle all emergencies according to established procedures.
能运用相关程序处理所有紧急事件。
• Ensure all customer complaints are recorded in the Guest Response Program in a timely and directly professional manner.
本着及时坦率的专业态度,确保所有客人的投诉都被记录于客户回访项目中。
• Ensure all guests experiencing a problem receive an immediate response along with satisfactory resolved, any promised compensation is delivered and all guests receive appropriate follow up in a timely and professional manner. Practice empowerment!
确保对客人所提出的问题都能给以及时满意的答复,以及时和专业的态度完成对客人的承诺并能后续跟进。付诸于行动!
• Ensure all individuals designated for follow-up are copied on incident reports and any other pertinent information available.
确保对所有个人被委托进行的后续跟进都做好相关记录,并附有所有与之相关的信息。
• Each associate is expected to carry out all reasonable requests by the management, which the associate is capable of performing.
要求每一个员工在其能力范围内执行所有合理的经营决策。
• Constantly updates himself/herself with local activities and current events in order to provide guests with information.
对本地所举办的各项活动及会议信息保持不断更新,从而向客人提供实时的信息。
• Assist those who are on duty with questions or problems that may arise. Be able to take ownership of problems and resolve them.
帮助有疑问或需要帮助的同事。愿意承担责任并处理问题。
• Audits work for accuracy and consistency. Take corrective measures where errors surface and report immediately anything out of the ordinary to the AYS Manager.
监督工作的精确性及一致性。当有问题产生时能有效应对,并立即将事情的经过完整的报告给经理。
• Schedule the roster according to business needs. Monitors attendance records, sick leaves, overtime, and vacation levels
根据工作需要安排班次。管理考勤记录,病假,加班及休假事宜。
• Promote and display teamwork throughout the hotel.
促进改善与其他部门间的团队协作。
• Oversees the operations in the absence of the AYS Manager.
当经理不在时,须承担监督所有工作的责任。
• Be involved in interviewing, new hire orientation and training.
参与面试,入职培训及其他培训工作。
• Communicate daily with manager to assure consistency and pass-on of pertinent information.
每日与经理交流以保证信息一致性并传达相关信息。
• Conducts effective Coaching and Counselling.
制定有效的培训方案及提供培训意见。
• Assists the AYS Manager in p



联系方式


电 话:021-53594969-6204
联 系 人:Jacy Fu
电子邮箱:jacy.fu@marriott.com
公司网址:http://www.marriott.com.cn
地 址:中国上海市南京西路399号
邮政编码:200003



公司信息




Marriott International Inc. is an equal employer committed to employing a diverse workforce
 
 

Ascending 60 stories high over Shanghai in downtown Puxi, the international luxury JW Marriott Hotel Shanghai at Tomorrow Square cultivates enriching experience for the guests.

Owned by Shanghai Tomorrow Square Company Limited, the hotel is in a prime location close to the People’s Square, Shanghai Grand Theatre, The Bund, the affluent Xintiandi, Nanjing Road Pedestrian Street, the Central Business District and subway lines connecting Pudong (east Shanghai) and Puxi (west Shanghai).

One of the most interesting designed hotels in Shanghai, the spectacular exterior facade beholds the eye from all dimensions and perspective. Architecturally designed by John Portman and Associates and enhanced with aesthetically designed interiors by San Francisco based Hirsch Bedner Associates Design Consultants, both complement the deluxe accommodations on offer, providing a first class product topped with a superb level of hospitality for business guests and leisure travelers alike.

The well appointed hotel guest rooms and suites are located between the 41st to 59th floors, and offer magnificent city views throughout. Deluxe and Executive Room sizes vary from 38 to 42 square metres, Studio Suites from 47 to 62 square metres and the Executive Suites from 66 to 82 square metres. A Chairman and a Presidential Suite are available on the 58th floor. Spacious bathrooms are equipped with separate shower cubical and power massage jets. The Executive Lounge located on the 59th floor provides a commanding city view, serving complimentary breakfast, all-day refreshments and evening cocktails.

The JW Marriott Hotel Shanghai at Tomorrow Square continues to deliver the utmost service and attention and personalized luxury to travelers and local residences.
 
万豪国际酒店集团包容多元化文化背景,承诺给每一个雇员一个平等的工作机会。

作为在上海浦西市中心的地标性豪华酒店,60层高的上海明天广场JW万豪酒店为客人提供丰富多彩的入住体验。

酒店的业主为上海明天广场有限公司,位于城市商业中心,比邻人民广场,上海大剧院,上海当代艺术馆,外滩,新天地和南京东路商业步行街,中心商业区及地铁枢纽连接浦东和浦西。

酒店的设计个性十足,壮观的造型更引来各方关注的目光。由John Portman & Associates建筑师事务所进行的外形设计配以旧金山著名的Hirsch Bedner Associates (HBA) 酒店顾问工程有限公司的内部设计,两者完美地契合,为商务旅客及旅游者提供别样的入住体验。

精心设计的酒店客房分布于酒店41层至59层,尽享整个城市美景。豪华房面积从38平方米到42平方米,万豪套房面积从47平方米至62平方米,行政套房面积从66平方米至82平方米。总统套房和主席套房位于58层。酒店342间客房于2016年全部装修翻新,旨在为客人提供更舒适、奢华的入住体验。所有客房设施进行了全方位的升级,每间客房都配备60寸高清液晶电视、Nespresso胶囊咖啡机、音响设备,其它家居也进行了全面的更新。酒店更配备了4间残障客房,采用自动窗帘设置,提供更便捷的入住体验。行政酒廊位于酒店59层,除了一览城市美景外,客人还可在此享受早餐,全天精美茶点及鸡尾酒。

上海明天广场JW万豪酒店将为每一位宾客,传递其奢华及个性化的服务理念,以及提供竭尽所能的优质服务。
 
应聘者请带好一张一寸照片和身份证及复印件。快来加入我们吧!:)
 

 
 
 
 

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