职位介绍 ：• Responsible for receiving and ensuring correct delivery of guest’s luggage to and from rooms, airport and cars and assists all guests with inquiries and requests. The Bellman performs various errands related to guest’s needs, comfort and satisfaction. • 负责将客人的行李顺利送往或送离房间、机场和汽车，并对客人的问询和申请提供协助。 应接服务员需要从事各种各样的杂务，以满足客人的需要，保证其舒适和满意。 • At all times well groomed, have a pleasant disposition, greet guests with the most hospitable attitude upon arrival at the hotel, and willing to offer assistance at all times • 随时保持外表整洁及良好的站姿，在客人到达时，以最热情的态度迎接客人，并主动地为客人提供帮助。 • Maintain the entrance and main door area clean and tidy, free of obstacles and ensue that traffic through the driveway is controlled • 保持主要入口的干净及整洁，确保进入酒店车道的顺畅。 • Obtain taxis for guests as required and do your best to ensure the guests are not overcharged by taxis by either negotiating with the taxi driver himself, or by cautioning the guest to be on alert • 在需要时，为客人招出租车，为避免乘客被出租车司机多收费，应与出租车司机协调或提醒乘客注意。 • Knowledgeable in assisting guests in requests for transport and other information • 在需要时，为客人提供交通信息或其他信息。 • Assist with heavy packages, coats, suitcase, etc. being alert to give assistance courteously and quickly, before having to be asked • 在客人要求前，主动、迅速、有礼貌地帮客人提重的行李、外套、皮箱等。 • Maintain a willingness to please attitude and give undivided attention to any approaching guest • 保持积极、乐观态度，认真关注每位到达酒店的客人。 • Adhere to guest checking in and checking out procedures pertaining to baggage handling • 在处理客人行李时，了解客人登记及结账手续。 • Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and Priority Club members • 在主要的门口迎接客人，特别关注当天到达的回头客和优悦会员。 • Has presence and alerts Security or Duty Manager whenever a suspicious looking person or troublemaker is present • 在发现可疑人物或捣乱者时，提醒安全部门或值班经理注意。 • Assist arriving and departing guests by opening and closing car and taxi doors • 协助到达和离开的客人开、关车门。 • Maintain a spotless Porte and Drive way smoothly. • 保持良好的站姿及车道的畅通。