职位介绍 ：PRINCIPAL RESPONSIBILITIES 主要职责 1. Work alongside guest contact colleagues, ensure the delivery of on brand guest service with poise. 与对客同事紧密合作确保向宾客提供符合品牌要求的服务体验. 2. Supervise the work and operation of the Concierge, Bellmen, Doormen, Valet Parking, and Airport Stylist teams. Ensure colleagues are executing their respective job tasks according to the pre-defined standards & procedures and in compliance with the company employment handbook. 监督礼宾柜台，行李生，门童，待客泊车以及机场客服大使团队的工作和日常营运。确保同事们根据拟定的规定条例以及酒店员工手册执行其日常工作。 3. Handle and resolve any Concierge related guess issue/dissatisfaction to delight. Identify root cause and rectify any defect, problematic process or sub-standard staff performance which leads to the service shortfall. 处理并妥善解决所有礼宾部相关问题及宾客投诉以使客人满意。发现导致问题相关原因并作出对相关缺陷，或步骤，或不佳员工表现的针对性的改进。 4. Conduct regular inspections of Concierge Desk and Front Desk area, lobby, lift landing, hotel main entrances, ensure proper manning and positioning at key areas, and performance at all operation areas are up to standard, and all operating equipment is well-maintained and properly functioning. 经常性地视察酒店礼宾台前台区域，大堂，电梯厅，酒店入口区域，确保关键区域的合理人力配备及符合标准的团队表现，并确保所有相关设备工具的良好维护及运作。 5. Demonstrate honesty, reliability, ethics, and professionalism; demonstrate consistency between words & behaviour. 展现诚实，可靠，道德规范及专业性；做到言行一致。 6. Build positive and productive working relationships with customers, subordinates, peers, superiors, business partners, and the community; encourage this behaviour in others. 与宾客，下级，同级，上级，合作伙伴及社区建立积极有效的工作关系。并鼓励其他同事也依照此行为准则。 7.Perform any duties assigned by the Management deemed necessary. 执行任何管理层委托的工作。 REQUIREMENTS 职位要求 Experience 经验 - Five years related working experience in hotel, at least 2 years in similar capacity. 五年相关的酒店工作经验，至少两年相关职位经验 - Active Les Clef D’or member （golden keys） 金钥匙协会会员 Job Skill / Knowledge 工作技能 / 知识 - Out-going personality 性格开朗 - Good communication skills 良好的沟通技巧 - Office administration experience 办公室行政经验 Computer Knowledge 电脑知识 - Knowledge of MS office software 相关办公自动化知识 - Opera PMS 酒店Opera系统 Language Proficiency 语言能力 - Good command of English and Mandarin, other languages would be beneficial. 良好的英语及普通话掌握能力,掌握其他语言者优先考虑.