此职位为前台主管或房控专员

1. Handle all duties according to hotel policies, procedures, internal rules and standards.
处理所有的工作都要依照酒店政策，程序，内部规定及标准
2. Be knowledge about daily hotel operations and on-day event.
了解日常酒店的运作及当天活动。
3. Attend daily briefing and department 15 minutes training.
参见每日例会和 部门的15分钟培训。
4. Have knowledge about hotel room rates, packages, discounts and promotions.
了解酒店房价，套餐价，折扣和促销活动。
5. Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.
掌握客人房间，位置，客房礼物，特色以及酒店提供的所有其它的服务。
6. Strictly follow all cash handling according to finance policy.
严格按照财务政策进行现金处理。
7. Operate MARSHA, OPERA, VINGCARD system well and be able to use key card system.
熟练的使用MARSHA,OPERA以及VINGCARD系统。
8. Perform guest registration and room assignment correctly and efficiently, accommodate special requests of all customers.
正确的完成客人的登记，房间分配以及协调所有客人的特殊要求。
9. Be knowledgeable about Marriott Bonvoy program and other frequent flyer programs. Participate and contribute in Marriott Rewards sign-up program; ensure accuracy and activation rate meet brand goal.了解万豪旅享家及其它的常客计划。参与并积极的推广万豪礼赏计划，确保以正确的价格来达到集团目标。