职位介绍 :Job Summary 职位简述 To ensure that all function set up and service are maintained in a high standard at all times, 确保时刻保持高规格的摆台和餐饮服务 Key Duties and Responsibilities 主要义务和职责 Attends to duty timely, wearing the correct uniform, name badge and well groomed in compliance to the resort grooming policy. 按时上岗,身着合适的制服,佩戴名牌,根据酒店的仪容仪表标准整理好仪容仪表。 Attends daily briefing 15 minutes prior to the beginning of each shift. 在每个班次开始之前 15 分钟,参加每日例会。 Adheres to all Resort rules and regulations as per Service Standard Policies and Procedures, and follow all communications discussed in daily shift briefing. 根据服务标准政策和程序遵守酒店规章制度,跟进每日换班例会中提及的事情。 Assist guests in all their needs throughout their stay and ensures all guests are assisted in a warm and personalized manner as per resort standards. 在客人入住期间,根据客人所需提供帮助。确保根据酒店的标准,以热情、个性化的方式帮助客人。 Handovers accurate information and float to colleagues at shift change. 交接班时,给同事交接精确的信息。 Handles all office, computer and other duty related equipment according to the resort standard. 根据酒店的标准使用办公室、电脑和其他与工作相关的设备。 Reviews daily special information regarding Arrivals and Departures 回顾每日关于客人到店和离店的特殊信息。 Ensures that the reception is kept tidy and clean at all times whilst on duty. 确保接待区在任何时候都干净整洁。 Provides table and/or counter service of alcoholic/non-alcoholic beverages 在餐厅或吧台提供含/不含酒精的饮料 Consistently monitors quality of food and beverage being served and report any issue to the team leader/supervisor 始终如一检测食品饮料的质量,并向上级及时反馈 Must have basic food and beverage knowledge 具备餐饮知识 Clear dirty/empty plates, glasses from the table 从餐桌上清理脏的/空的餐盘和玻璃器皿 Polish cutlery, crockery and glasses 擦餐具,瓷器和玻璃器皿 Ensure cleaning of the restaurant 确保餐厅的整洁 Maintain service standards of the restaurant 保持餐厅的服务标准 Complete opening and closing side work 完成每个餐段的开餐和收餐服务 Knowledgeable of special promotions, events and resort activities at all times. 知悉酒店的特色推广、大型活动以及酒店活动信息。 Knowledgeable of all resort accommodation types, additional preferences available on request 知悉酒店客房房型、特殊需求 Ensures that the Imperial Club Restaurant is kept tidy and clean at all times whilst on duty 确保皇家俱乐部餐厅在任何时候都干净整洁。 Provides high quality F&B services to all Imperial Club guests. 为皇家俱乐部的所有客人提供高质量的餐饮服务。 Attends training on respective tasks and duties in the case of health and safety, fire or other emergency procedures. 参加健康安全、消防及其他紧急情况处理程序的培训。 Attends departmental training sessions as requested. 参加部门培训。 Works flexible hours and schedules according to resort and Departmental requirement. 根据酒店和部门的要求,灵活安排工作时间。 Assist with other job related tasks when requested. 协助其他与工作相关的任务。 Ensures guest information is kept confidential at all times as per resort standards. 根据酒店标准,对客人信息保密。