Duties and Responsibilities:
- Set Food and Beverage objectives and guidelines and ensure all subordinates follow thoroughly
- Participates in the preparation of the hotel’s budget plan and marketing programs. Monitor budget and cost control, focus on food, beverage and labour cost
- Ensure the profitability, efficiency and creative running of restaurant and bar
- Maintain a team of well-trained and motivated Restaurant and Bar staff in order to keep up the image of the hotel
- Enhance cooperation and communication with other department on daily operation in order to improve service.
- Be interactive with guest to achieve their expectation.
- Inspect and greet the food preparation and service staff daily
- Supervise the closing of the operation and observe the cleaning crew periodically in order to maintain sanitary condition in the hotel according to the set standards
- Plan menus and prices for all restaurants in order to meet the budgeted sales volume
- Work closely with the Executive chef regarding the production of the kitchen and keep the kitchen informed on any guest comment
- Coordinate with Public Relations, Finance, Housekeeping, People Development and Engineering Departments for any project or plan they are involved in
- Keep the General Manager informed on all the matters progressing in the Restaurant & Bar Department
- Maintain desired visibility of the hotel on the local market
- Handle/take appropriate actions regarding guest complaints
- Control and monitor Restaurant & Bar services and preparation through the hotel
- Control payroll, E.F.T.E. and headcount of the department
- Follow up for any monthly or special promotional events
- Review P&L statements for promotion and function, sales, future bookings, etc.
- Control the Food and Beverage cost with Cost Controller to achieve budgeted profit goals
- Set up rules and procedures for all Restaurant & Bar staff to follow
- Attend meetings or seminars which concern the Restaurant & Bar Department
- Plan yearly Restaurant & Bar marketing strategies/budget/Capital Expenditure (CAPEX)/Forecast
- Check the food purchases on quality, quantity and price
- Set up and monitor training programmes for the department
- Be responsible for and accountable for the departmental operating budget
- Find ways to improve the efficiency of the operation that will benefit our clients
- Find methods of reducing costs without affecting the level of service or product received by guests
- Propose, and initiate when approved, new services and products for our guests
- Perform any other reasonable duties as required by the Management from time to time