乐聘网
  • KOR Shanghai
  • 上海星巴克咖啡经营有限公司
  • 万达酒店及度假村Wanda Hotels & Resorts
  • 上海罗克福特西岸酒店
  • 上海国际会议中心东方滨江大酒店
  • 上海虹桥康得思酒店
约有 1154 项符合条件的查询结果,每页显示30项。
职位名称 公司名称 工作地点 发布日期
  • 学历要求:中技
  • 工作经验:应届毕业生
  • 外语要求:英语
  • 年龄要求:20-35
  • 点击申请该职位
职位简介:Job Responsibility 岗位职责: Be familiar with the hotel promotion, room rate and occupancy. 掌握酒店各项优惠政策和房价政策,了解客房状况和出租率。 Check daily guests’ reservation and VIP name list, make reasonable arrangement of the guests. 检查客房预订信息及VIP客人的名单,合理安排宾客入住。 Be responsible for Check-in and Check-out and make sure the accuracy of bill. 正确效率的为到店客人办理入住手续和离店手续,确保房帐金额准确。 Change guest room or adjust the room rate for guest according to their requirement. 负责解决宾客的换房、变价等要求。 Arrange room for special guests in advance and type in their likes and requirement into system. 负责提前为有特殊要求的客人排房间,并在系统中录入客人的喜好及要求等相关信息。 Complete the work assigned by manager/FOM in time. 及时完成上级领导布置的任务。 Job Qualifications: 任职资格: Secondary school or above, have working experience in 4/5-star hotels is preferred. 中专及以上学历, 有4-5星级酒店前台工作经验者优先。 It is a plus for night shift acceptable. Two days work and two days off. 可接受夜班,做二休二。 Fluent spoken English, dignified, presentable, articulate and no gender required. 男女不限,形象气质佳,英语口语流利。 Skilled in the operation of reception, have strong communicate skills and the ability of dealing with emergencies. 熟悉前台的各项业务。具有较强的沟通能力及突发事件处理能力。 Bright and outgoing, have strong service consciousness. 性格开朗、头脑灵活、具有较强的服务意识和责任感。 Benefits: 福利待遇: If you need, we would provide dormitory for you. (300yuan per month) 如有需要,我们将为您提供员工宿舍。(每月300元) Staff can enjoy free meals in our staff canteen. 酒店员工可享有免费的工作餐。  
  • 学历要求:高中
  • 工作经验:不限
  • 外语要求:英语
  • 年龄要求:20-35
  • 点击申请该职位
职位简介:Job Responsibility 岗位职责: Be responsible for welcoming of gests and escorting them to their rooms where necessary, in a professional friendly and genuine manner. 负责欢迎客人,并在必要时,以专业、友好和真诚的态度陪同客人进入其客房。 Be responsible for the timely and careful delivery and collection of guest luggage and belongings to and from guest rooms, cars and Reception. 负责时刻关注客人的行李和物品从客房、车辆和前台送达和收取。 To ensure guest luggage and belongings are stored in a secure, methodical way at all times. 确保客人的行李和物品寄存安全并有序。 To ensure that you as the Bell Boy at the hotel have a comprehensive knowledge of town, and what is happening within the city at all times, and to ensure that all guest enquiries are met with prompt, informative yet friendly solution. 确保时刻掌握城市信息和活动,友好并及时为客人最新最全的信息。 To maintain and be aware of the importance of guest recognition. 充分了解时刻关注客人的重要性。 Job Qualifications: 任职资格: Secondary school or above, have working experience in 4/5-star hotels is preferred. 中技及以上学历,有酒店工作经验的优先。 It is a plus for night shift acceptable. Two days work and two days off. 可接受夜班。做二休二。 Basic oral English, dignified, presentable, articulate and no gender required. 形象气质佳,具有基本的英语会话能力。 Have strong communicate skills and the ability of dealing with emergencies. 具有较强的沟通能力及突发事件处理能力。 Bright and outgoing, have strong service consciousness. 性格开朗、头脑灵活、具有较强的服务意识和责任感。   Benefits: 福利待遇: If you need, we would provide dormitory for you. (300yuan per month) 如有需要,我们将为您提供员工宿舍。(每月300元) Staff can enjoy free meals in our staff canteen. 酒店员工可享有免费的工作餐。  
  • 学历要求:大专
  • 工作经验:五年以上
  • 外语要求:英语
  • 年龄要求:25-45
  • 点击申请该职位
职位简介:Job Responsibility 岗位职责: Tour the lobby and provide the service, answer the question to guests. 巡视酒店大堂,主动为有需要的宾客提供服务、解答问题。 Be in charge of receiving VIP and important group. 负责接待酒店的重要宾客及特别团队等。 Follow up and maintain the preferences and special request of VIP guests and provide the quality service for them. 及时跟踪维护酒店VIP客人的喜好及特殊要求,为宾客提供优质的服务。 Be responsible for dealing guests’ complaints and accidents on duty. 负责受理当班期间发生的宾客投诉事件及意外事故等。 Introduce and recommend the hotel production to guests. 向宾客介绍及推荐酒店各项服务。 Supervise and guide the associates’ work in lobby, maintain the order and keep the environment of lobby elegant and civilized. 监督检查在大堂工作的人员的工作情况,维护大堂秩序,保持优雅文明的大堂环境。 You may need support to other sections in high occupancy. 如有需要,在高客房率的情况下能支援前厅各小部门。 Job Qualifications: 任职资格: Above 5-year working experience in 5-star international hotels and be familiar with the operation of Front Office. 有5年及以上五星级酒店工作经验,熟悉前厅工作流程。 Have an agile mind and deal with the emergencies in the best way. 头脑灵活,灵活应变。能以最优的方法及时处理突发事件。 Skilled at both spoken and written English and have good communication skills. 具有良好的英语听说能力及沟通技巧。 Bright and outgoing, have strong service consciousness, responsibility and team spirit. Can work under pressure. 性格开朗,能从容应对工作上的压力;具有较强的培训服务意识、责任感及团队精神。 Be familiar with the operation and service and have professional service skills. 熟悉酒店营运及服务方面知识,具有专业的服务技能及卓越的客户服务意识和处理问题的能力。    
  • 学历要求:本科
  • 工作经验:五年以上
  • 外语要求:英语
  • 年龄要求:28-45
  • 点击申请该职位
职位简介:岗位职责 1. 根据部门经理制定的销售方针,具体执行对该市场旅行团的销售工作。 2. 掌握报所管辖地区的市场动态,根据市场、旅行社的变化和全年淡旺季及酒店的客房预订状态。 3. 根据酒店的整体销售计划,结合管辖市场的特点,提出具体的促销计划和切实可行的配额方案。 4. 扩大管辖市场的销售网络,熟悉该地区的旅游机构、旅行社、交通、预订销售网络的业务特点和操作方式。 5. 协助部门经理作好旅行团的销售的产品分配管理工作,提高酒店入住率和经济效益。 6. 检查、督导销售主管的工作,带领销售主管完成规定的营业销售计划。 7. 根据市场和旅行社的业务变化,负责对销售主管的培训工作。 8. 每月向销售部经理汇报当月的销售情况并提出下月的工作计划。 任职资格 1. 大学本科以上学历。 2. 能准确了解酒店对外销售方针、政策,通过对市场的了解,有计划地开展销售业务工作,在促销中,能灵活运用酒店的政策和价格。 3. 能够根据销售部制定的销售计划,结合所管辖地区的市场情况,提出切实可行的销售方案,并能协助市场营销经理制定适合该地区销售的具体计划。 4. 能根据该地区对外销售业务的实际需要,对国内外旅游市场进行调查,并对当地酒店产品市场供求关系做出分析,提供有关资料及可行性方案。 5. 在促销活动中,能与旅行社,代理商和有关专业人士建立密切的业务关系,有较高的社交能力。熟练掌握一门外语进行销售宣传和业务谈判,书写有关文件,翻译业务资料。      
  • 学历要求:大专
  • 工作经验:应届毕业生
  • 外语要求:英语
  • 年龄要求:23-30
  • 点击申请该职位
职位简介:Job Responsibility 岗位职责: Familiar with front desk professional skills, complete the procedure both in check-in and check-out. 熟悉前台各项业务技能,做好宾客入住和离店手续办理。 Familiar with guest reservations and hotel activities. 熟悉预订资料及酒店近期活动。 Realize guest information, focus on the VIP, regular customer who is coming and well-prepared. 了解客情,关注即将来店的贵客、常客信息,提前做好准备。 Responsible for mutual communication and coordination of various sections. 做好部门间协调工作。 Job Qualifications: 任职资格: College or above, good English skills both in spoken and written. 大专及本科以上学历,英语听说能力良好。 Dignified, presentable, articulate and no gender required. 男女不限,形象气质佳,口齿清晰。 Bright and outgoing, have strong service consciousness. 性格开朗、头脑灵活、具有较强的服务意识和责任感。 Working experience with reception in hotel is referred. 具有相关酒店前台工作经验。      
  • 学历要求:不限
  • 工作经验:不限
  • 外语要求:不限
  • 年龄要求:不限
  • 点击申请该职位
职位简介:岗位职责/职位描述 Greets and registers guests, providing prompt and courteous service .Check in / out of guests. Resolves guest challenges throughout their stay in our hotel. upgrades guests as required . Promotes hotel services .  热情友好的问候客人,确保提供高效一致的服务。对入住期间的各种需求和问题予以快速解决,销售酒店各项产品确保利润最大化。 Specific Job Knowledge, Skill and Ability 工作技能技巧要求: 1. Considerable skill in the use of a calculator to perform moderately complex mathematical calculations without error .  能运用计算器材准确无误的进行各种数据运算。  2. Ability to read, Listen and communicate effectively in English, both verbally and in writing .  能用英语有效的倾听和进行沟通。  3. Ability to access and accurately input information using a moderately complex computer system .  熟练操作酒店电脑系统。 Required Qualifications 必要的资历要求:  1. Ability to effectively deal with internal and external customers , some of whom will require high levels of patience , tact and diplomacy to defuse anger , collect accurate information and resolve conflicts . 擅长于处理宾客关系,能有效快速的应对处理各种问题。 2. Interpersonal skills to provide overall guest satisfaction. 以较强的人际交往能力提高客人满意度。 3. Ability to work under pressure and deal with stressful situations during busy periods. 能在强压下胜任工作。  资历要求:  1. 1 or 2 years of related work experience prefered.   1至2年相关工作经验者优先。  
  • 学历要求:不限
  • 工作经验:不限
  • 外语要求:英语
  • 年龄要求:不限
  • 点击申请该职位
职位简介: 职位概述 The Sales Manager handles groups less than 10 guestrooms, as well as the catering in house. Under the general guidance and supervision of the Director of Sales in coordination with the Director of Business Development, implements all sales activities and maximize business opportunities in his/her specific area of responsibility. 销售经理在销售总监的督导下,负责10间客房以上的团队及其在店宴会,通过有效的销售活动,在业务发展总监的指导下使他/她所负责区域的住房产量和收入最大化。 1. Implements all sales action plans related to the respective market (by segment and geographical locations) as outlined in the Marketing plan. 依照销售计划根据各自的市场执行相应的销售活动。 2. Actively participates in achieving the departmental goals which contribute to the marketing budget. 积极地参与完成部门销售任务,为整个部门达到销售预算做出贡献。 3. Closely monitors accounts revenue and business production for Corporate / FIT / M.I.C.E. accounts. 紧密的跟进所负责的客户的收入产量,以及与公司商务、散客、会务相关的生意。 4. Maximises up-selling opportunities whenever possible. 无论何时,最大化增加销售额。 5. Assists the Senior Sales Manager and DOS in the forecasting of rooms’ revenue and ATR for Corporate / FIT / M.I.C.E. / LSG (Long Staying Guests) groups. 协助高级销售经理和销售总监预测未来房间的收入和公司/散客/会议/长住客/的平均房价。 6. Attends major travel functions and promotional events (i.e. trade shows) and promotes sales (rooms, catering, and other facilities and services) for the hotel. 参与主要的旅行社和会议的活动并促进酒店销售(房间,宴会,服务以及其他设施)。 7. Plans sales trips, under the direct approval of Senior Sales Manager, Director of Sales or Director of Business Development to major market areas, calling on accounts within the specific market areas. Reports to the Senior Sales Manager / Director of Sales on potential markets needing coverage. 在高级销售经理,销售总监或业务发展总监的直接批准下对主要市场的地区制定销售拜访计划,对一些特别地区的市场进行电话销售,向高级销售经理或销售总监汇报潜在市场客户的需求范围。 8. Get known all information of competitors, such as rate, top accounts and production, room, F&B and events, and report to DOS regularly. 了解并熟悉竞争对手的所有产品信息,包括公司协议价、主要客户及其产量、酒店客房、餐饮、会务等,并定期向销售总监汇报。 9. Work together and close communication with Banquet Sales Team to keeps updated with client relationships and overall business goals through regular entertainment and some activation. 与宴会销售紧密沟通并协同工作,通过定期的酒店招待、宴请及举办主题活动来全面地保持好客户关系。 10. To meet and welcome some top key accounts, group organizer and VIP guests upon check-in. 在主要客户、团队负责人及贵宾到店时欢迎其光临或入住酒店。 11. Take responsibility to conduct hotel inspection for all walk in, meeting group and contracted clients and plan next step for future follow . 负责所有散客、团队以及协议客户参观酒店并制定后期跟进计划。 12. Maintains a high level of exposure for the hotel in major market areas through direct sales, telephone, fax, and written communications. 通过销售拜访.电话销售. 传真.通信方式为酒店主要市场保持一个高水准的位置。 13. To negotiate with accounts on banquet, outside catering events and coordinate with Banquet Department and follow-up revisions. 与客户洽谈所有相关宴会、会议、户外活动等,并签定协议。与宴会销售人员配合跟进具体在店活动。 14. Develops increased room nights as well as Banquet revenue. 拓展增加住房产量,并同时增加宴会收入。 15. Maintains close communication with the Banquet Sales Team in the negotiation process of their accounts. 在与客户沟通及谈判过程中,保持与宴会销售人员的及时沟通。 16. The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要 ,该部门有权更改或补充该职位描述。 17. Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。 资历要求: 1. University graduate, excellent command of written and spoken in English and Chinese language. 大学专科,良好的中英文读写能力。 2. Minimum 3 years experience in similar capacity with international chain hotels. 具有至少三年在国际连锁酒店的相关经验。 3. Very familiar with local market and good at marketing trend anlysis. 了解本地客户的情况并具有很强的市场分析能力。 4. Good skills of organization and presentation. 良好组织及展示技巧。  
  • 学历要求:不限
  • 工作经验:不限
  • 外语要求:英语
  • 年龄要求:不限
  • 点击申请该职位
职位简介:职位概述 · Assist with heavy packages, coats, suitcase, etc. being alert to give assistance courteously and quickly, before having to be asked · 主动协助客人提重包裹、拿衣服、提手提箱等,向客人提供礼貌和迅速的协助。 · Maintain a willingness to please attitude and give undivided attention to any approaching guest · 保持令人愉悦的态度并专心接待每位到来的客人。 · Adhere to guest checking in and checking out procedures pertaining to baggage handling · 在与行李相关的问题上,遵守客人入住和退房工作程序。 · Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and Priority Club members · 在正门处欢迎客人,按具体时间段向客人发出合适的问候,特别要注意常客和忧悦会会员。 · Assist arriving and departing guests by opening and closing car and taxi doors · 为来店和离店的客人开关汽车及出租车门。 · Maintain a spotless Porte Cochere and Drive way · 保持车辆门道和车道的清洁。 · Guide the guest to the Front Desk and wait behind the guest during the check-in. Keep eyes on the Front Desk Clerk who provides the signal for you to step forward and receive the room and rooming booklet from the Front Desk Clerk. Without delay, escort the guests accordingly. · 将客人引至前台并在其办理入住手续时在其身后等待。在看到前台接待员的示意后上前从前台接待员处取得房间号和房卡,然后立即护送客人至其房间。 · Be familiar with the layout of the hotel and memorize the preferred route for escorting guests · 熟悉酒店布局并记下护送客人的最佳路线。 · Room the guest in accordance with hotel standards · 按照酒店标准为客人安排房间。 · Be familiar with the lift workings and emergency stairs · 熟悉电梯和疏散楼梯的使用。 · Provide information to guests about the hotel facilities and services · 向客人提供关于酒店的设施和服务的信息。 · Provide guest services and guidance · 向客人提供服务和引导。 · Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby, remaining alert to situations where he can be of assistance to guests · 熟知并称呼客人的名字,特别是对于常客和长包房的客人,并在客人经过大厅时与其打招呼,随时留意是否有可以为客人提供服务的情况出现。 · Keep the lobby clean and tidy, informing the Concierge or Bell Captain if it needs major cleaning · 保持大厅的整洁,如果需要大清扫的话应通知礼宾主管或行李领班。 · Maintain a well groomed hair style and wear clean, shiny well polished shoes and a neat uniform while on duty · 上班时要保持好的发型,注意服装的干净,鞋要擦净并上光,并保持制服的整齐清洁。 · Help other employees in department, replacing them temporarily when necessary · 帮助部门内其它员工,如有必要则暂时代理他们的工作。 · Keep the baggage room clean and in order before going off duty on each shift · 每次交班前均保持行李室的整洁。 · Upon arrival of newspaper, prepare them and deliver them to guest rooms as assigned by the Bell Captain · 当报纸送到后进行适当整理,然后按行李领班的要求将其送至客人房间。 · Use the Duty Log to document matters of importance · 使用工作日志来记录重要事项。 · Operate Communicates equipment · 操作通信设备。 · Arrange transport and coordinate luggage · 负责安排交通并协调行李事宜。 · Manage the key system securely · 对钥匙系统进行安全管理。      
  • 学历要求:不限
  • 工作经验:不限
  • 外语要求:不限
  • 年龄要求:不限
  • 点击申请该职位
职位简介:职位概述 Under the general guidance and supervision of the Director of Business Development and in keeping with the delegation of authority, oversees day to day Sales efforts of Senior Sales Managers, Sales Managers, Sales Executives, with specific responsibilities for directing sales, training, and implementing action plans set forth in the Marketing Plan. 在业务发展总监的监督知道下,去检查每一个销售部员工的工作情况和他们的培训情况。 1. Marketing Planning — Participate in the development and execution of the hotel marketing plan. 销售计划 ——参与酒店销售计划的执行和发展。 2. Identify sources of group business for the hotel and establish solicitation programs to maximize sales. 确定消息的来源,使酒店的生意取得最好效益。 3. Help identify sources of individual business and allocate the resources to develop relationships with them. 发展酒店的客户和他们建立良好的关系。 4. To supervise and monitor the compilation of accurate account information and to ensure this information is kept up to date. 监督和指导正确重要的信息,并保证这些信息的可施性。 5. Maintain accurate forecasting for all group/FIT segments and identify valley periods for sales emphasis. 维持团队和散客的正确预测,确定销售在特定时期的销售重点。 6. Sales Administration — Director and administer the sales program of the hotel. 销售行政部——总监管理酒店的销售流程。 7. Establish programs and direct efforts to achieve group and FIT room night goals and to develop ongoing relationships with customers. 建立计划和指导,使团队和散客努力达到计划的目标,并发展和建立良好的客户群。 8. Monitor sales production and adjust sales activities, account coverage and sales priorities as necessary to achieve plan goals. 监管销售的产值并且调整销售的行动,争取完成计划的目标。 9. Establish travel schedules and monitor travel expenses to optimize sale productivity. 组织出差的计划表并且管理出差的经费,优化市场销售力度。 10. Develop active communication and close rapport with Convention & Incentive Bureau, National Tourist Offices, Airlines, Hilton Regional Sales Offices and other sources of sales information and support. 与会展公司,航空公司,旅行社 和希尔顿区域销售办公室建立良好的联系。 11. Plan, establish goals for, and administer outbound sales function to deliver qualified leads to other Hilton Hotels. 计划,制定,实施异地销售功能以便传递生意到其他兄弟酒店。 12. Develop annual sales department budget and execute the sales programs and activities within it. 增进年销售额的预算和执行销售计划。 13. Take full responsibility for representing and managing the Hilton account management system (cardex). 管理希尔顿酒店所有客户体系。 14. Sales Personnel Development —Lead and develop sales personnel. 销售人员的个人发展——带领和发展销售人员。 15. Recruit, select, train and motivate Sales Department personnel to realize their potential to develop individuals for advancement within Hilton Hotels and Resorts. 培训,挑选使销售人员意识到他们的发展前途,为希尔顿酒店作出贡献。 16. Assure understanding of Position Description, goals, and Standards of Performance for Sales Department personnel; and conduct formal bi-annual evaluations and ongoing coaching and counseling. 使销售部的每一位员工了解自己的职责,目标,成绩,一年两次对员工进行评估。 17. Selling —Manage Key Accounts. 销售——管理重要的客户。 18. Establish personal sales goals, and be responsible for a representative selection of key accounts. 建立个人销售的目标,并且挑选重要的客户。 19. In conjunction with the DBD and other department heads, maximize rooms’ inventory and catering space, identify opportunities for focused sales programs. 与业务发展总监,其他部门的领导齐心协力争取更多的生意。 20. Coordinate group room forecasts and prospects with the Banquet Sales and Revenue department so as to help hotel achieve maximum capacity room use. 与宴会销售部和收益管理部共同调整团队定房,完成酒店内部最大生产力。 21. Assess margin contribution of group business to maximize contribution form available public space. 估定团队生意,利用酒店的公共空间做出最大化贡献。 22. Communications — Development and maintain effective communication channels. 联系——发展和主张有效的沟通渠道。 23. Maintain close, frequent, open communication with the Director of Business development and other Marketing department heads. 与业务发展总监和其他部门的总监时常做好密切的联系。 24. Maintain supportive, timely communications with Regional Sales Offices and other Hilton Hotels. 主张与区域销售办公室及其他希尔顿酒店进行密切的联系。 25. Coordinate communication between Sales Department and operating departments of the hotel. To update operating departments of the hotel to ensure awareness of bookings and sales programs. 调整销售部和酒店内部的其他运营部门的沟通,及时更新酒店内部运营部门的信息和销售部门的流程。 26. Maintain timely and responsive communication with accounts and prospects. 对公司的前景积极地做出相应的反应。 27. The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要 ,该部门有权更改或补充该职位描述。 28. Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。 资历要求: 1. University graduate, excellent command of written and spoken in English and Chinese language. 大学本科,良好的中英文读写能力。 2. Minimum 5 years experience in similar capacity with international chain hotels. 具有至少五年在国际连锁酒店的相关经验。
  • 学历要求:不限
  • 工作经验:不限
  • 外语要求:不限
  • 年龄要求:不限
  • 点击申请该职位
职位简介:职位概述 Under the general guidance and supervision of the Director of Sales, Senior Sales Managers, in coordination with the Director of Business Development, implements all sales activities in his/her area of responsibility, and assist Sales Manager handles groups less than 10 guestrooms, as well as the catering in house. 在销售总监,高级销售经理协调管理下,在业务发展总监的指导下完成所有销售活动,并协助销售经理负责除宴会外至少10间客房的团队,使他/她所负责区域的住房产量和收入最大化。 1. Implements all sales action plans related to his/her market area as outlined in the Marketing Plan. 以市场销售计划为指导,针对所在市场执行所有销售计划。 2. Establishes and maintains files on major active accounts within his/her market areas. 与负责市场区域的客户建立良好关系,维持客户资料的更新。 3. Promotes and produces sales leads for other Hilton hotels. 向客户推荐集团内其他连锁酒店。 4. Provides feedback to the Director of Business Development/Director of Sales/Senior Sales Managers/Sales Managers on changing marketing conditions, including trends in the competition, as a result of direct sales solicitation, telephone and direct mail, in his/her market areas. 通过直接拜访,电话销售,发送邮件的方式给他/她负责区域的客户,在发现市场有任何变化时,包括竞争对手所有的信息变更,都要及时反馈信息给业务发展总监/销售部总监/高级销售经理。 5. Assist sale manager to conduct hotel inspection for all walk in, meeting group and contracted clients and plan next step for future follow 协助销售经理负责所有散客、团队以及协议客户参观酒店并制定后期跟进计划。 6. To meet and welcome some top key accounts, group organizer and VIP guests upon check-in. 在主要客户、团队负责人及贵宾到店时欢迎其光临或入住酒店。 7. Disseminates sales related information to other departments as appropriate. 适当的将销售部的信息共享与其他部门。 8. Attends all pre-conference meetings, as required, arranged by the Banquet Sales Department and assists in the preparation of post-conference reports. 积极参与宴会及会议沟通协调会,并协助宴会销售部跟进宴会或会议中发生的事件。 9. Performs all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies to achieve the overall objectives of the position. 在及时和高效率的一致方法上实施所有职责,根据酒店建立的政策方针保持酒店在市场的有利位置。 10. Establishes and maintains effective team member relations. 建立良好的工作关系。 11. Maintains the highest standards of professionalism, ethics and attitude towards all hotel guests, clients and team members. 对所有酒店的客人/客户/员工保持高水准的专业性。 12. Performs related duties and special projects as assigned. 认真履行所分配的工作和特殊任务。 13. The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要 ,该部门有权更改或补充该职位描述。 14. Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。 资历要求: 1. University graduate, excellent command of written and spoken in English and Chinese language. 大学专科,良好的中英文读写能力。 2. Minimum 2 years experience in similar capacity with international chain hotels. 具有至少两年在国际连锁酒店的相关经验。 Preferred Qualifications 更高的资历要求: 3. Very familiar with local market and good at marketing trend anlysis. 了解本地客户的情况并具有很强的市场分析能力。  
  • 学历要求:其他
  • 工作经验:不限
  • 外语要求:英语
  • 年龄要求:不限
  • 点击申请该职位
职位简介: 岗位职责: 1.熟悉掌握菜单并可以自如的向客人做相应的介绍。 2.理解健康食品,并可以向客人提出合理的建议。 3.能够熟悉的掌握食物的名称。 4.根据标准的要求,完成餐厅对客服务的准备工作。 5.达到要求的产品知识水平。 6.根据客人的不同国籍,推荐菜单上的食品。 7.遵守工作程序,确保餐厅根据早、中、晚餐以及客人的要求正确摆台,包括摆台、自助餐台的准备工作,各种服务设备准备就绪。以及自己已经被当班主管做好关于本次活动细节通知。 8.保证各种设备设施的清洁,随时可以接待客服务。 9.按照主管或副经理、经理的要求,协助酒水服务员及厨房员工。 10.根据标准的要求,完成餐厅对客服务的准备工作。 11.满足客人的各项要求,如不能马上答复客人,请与您的主管、副经理以及经理联系。 12.以标准为基本准则处理客人投诉。 13.严格执行服务程序,确保所有服务设施的清洁与完整。     必要资质要求: 1.高中毕业或相关同等学历。 2.一至二年在四/五星级酒店的相关管理经验。 3.良好的英语。  
  • 学历要求:不限
  • 工作经验:不限
  • 外语要求:普通话
  • 年龄要求:25-35
  • 点击申请该职位
职位简介:Job Responsibility 岗位职责: To supervise the Reception department to ensure the best service being delivered to all the arrival and departure guests, and also guests with other services at Front Desk 当班时管理前台接待工作并提供对客服务,确保提供给每个抵店和离店的客人满意的体验,包括其他前来前台要求相关服务的客人。 Familiar with and fully in charge of PSB registration system,, ensure the accuracy of the inputting and improve any errors may occurs. 熟悉并全面负责公安局境内外人员住宿管理系统,针对出现的问题采取必要改进行动 Assist in investigating and resolving written guest complaints 协 助调 查和解决客人的投诉 Maintain a strict but flexible cash handling procedure at the Reception desk to balance appropriate Guest Service and eliminate cash loss and debt. 维 持前台严格但灵活的现金处理程序以便向客人提供合适的服务并尽一切可能减少现金遗失和负债 Assist with staff training and development 协助员工的培训和发展 Arrange departmental working shift reasonably. 合理安排部门员工班次。 Review arrival information on a daily basis; VIP, Hilton Hhonors, Regular guests, Groups, special requests etc. 每班检查当日抵店 客人信息,包括贵宾、希尔顿荣誉客会顾客、常规客人、 团队的情况以及特别要求 Assist in handling claimed reservations and turn-away according to Hilton’s policies and procedures 按照希尔顿的政策和程序处理无法发现预订记录和饭店客满时婉拒客 人入住的情况 Ensure that guest complaints are properly logged and acted upon by trying to avoid any guest leaving the hotel dissatisfied. Solicits assistance from other Management if needed 确保客人的抱怨被合适地记录并采取行动; 避免客人不满意地离开饭 店,必要时从管理人员处获得帮助 Assist Reception when required, help guest check in, check out, etc. 在必要时协助前厅其他岗位的工作,帮助客人登记入住,结帐离店等。 Complete the work assigned by managers/FOM in time. 及时完成上级领导布置的任务。 Job Qualifications: 任职资格: Secondary school or above, have more than 2 years reception working experience in 4/5-star hotels. 中专及以上学历,有3年以上4-5星级酒店前台工作经验。 It is a plus for night shift acceptable. Two days work and two days off. 可接受夜班,做二休二。 Fluent spoken English, dignified, presentable, articulate and no gender required. 男女不限,形象气质佳,英语口语流利。 Skilled in the operation of reception, have strong communicate skills, leadership and the ability of dealing with emergencies. 有良好的领导能力,熟悉前台的各项业务。具有较强的沟通能力及突发事件处理能力。 Bright and outgoing, have strong service consciousness. 性格开朗、头脑灵活、具有较强的服务意识和责任感。
  • 学历要求:不限
  • 工作经验:不限
  • 外语要求:不限
  • 年龄要求:不限
  • 点击申请该职位
职位简介:岗位职责 1.完成日常美术设计及制作。 2.独立完成或协助专业广告人员完成重大美术制作。 3.保管、节约各种美工工具、用料。 4.做好美术资料搜集、处理、分析和存储工作。 5.认真钻研业务,提高自身的创作设计水平。 岗位要求 1.全日制大专以上文化程度;1年以上同岗位工作经验,美术/广告设计专业。 2.具有高品质的设计并创作酒店所有宣传品。 3.网页制作能力。 4.具有一定的绘画及美术制作能力。      
  • 学历要求:本科
  • 工作经验:应届毕业生
  • 外语要求:英语
  • 年龄要求:20-30
  • 点击申请该职位
职位简介:Job Responsibility: 岗位职责: Responsible for making meeting minutes, translation and other paper work. 负责编制部门会议记录,承担中英文翻译工作及其他文本类工作。 Assisting department related reports and documents. 协助处理部门有关的报表及文档。 Be responsible for department attendance, device card, office supplies and other administration affairs. 负责部门考勤、设备卡、办公用品领用等行政事务。 Complete the work assigned by director of engineering 及时做好上级领导布置的其他工作。 Job Qualifications: 任职资格: Good skills in English and CET-6 is preferred. Be familiar with office software. 掌握良好的英语技能,CET-6证书者优先。熟悉各类Office软件 Have the ability of communication and Cooperation. Can work under pressure. 具有一定的沟通与协作能力,能承受压力。 Smart, considerate and independent. 思维敏捷,有独立见解。 Graduates can also. 欢迎应届毕业生。
  • 学历要求:大专
  • 工作经验:一年以上
  • 外语要求:不限
  • 年龄要求:不限
  • 点击申请该职位
职位简介:全权负责酒店最高级别的清洁和卫生标准。确保为客人和员工提供的所有食物均没有任何微生物、化学和物理污染,并且所有工作区域符合地方卫生当局的最低要求。 ·    参与食品加工人员的食品安全培训 ·   严格遵守所有生食和熟食分离的程序 ·   执行消毒/杀菌程序 ·   落实温度和时间控制,确保所有烹饪均得到彻底、正确的实施 ·   食品制备/仓库管理员/成本控制/管事/食品加工的每周检查清单 ·   食品安全培训月度报告 ·   每月将食品安全管理计划检查清单总结报告给总经理/驻店经理/餐饮总监/行政总厨     需要兼顾餐饮部行政助理工作      
  • 学历要求:本科
  • 工作经验:应届毕业生
  • 外语要求:英语
  • 年龄要求:17-27
  • 点击申请该职位
职位简介:Job Qualifications: 任职资格: Have good ability of communication and Cooperation. 具有良好的沟通与协作能力。 Careful, thoughtful, considerate. Can work under fast pace. 细心周到、思维敏捷,能适应较快的工作节奏。  Internship at least six monthsIntership. 实习期不少于六个月。 Graduates can also. 欢迎应届毕业生。 Benefits: 福利待遇: Staff can enjoy free meals in our staff canteen. 酒店员工可享有免费的工作餐。
  • 学历要求:不限
  • 工作经验:一年以上
  • 外语要求:不限
  • 年龄要求:20-45
  • 点击申请该职位
职位简介:空调工:保证酒店空调设备正常运行, 尽可能降低能源消耗, 降低运行成本,做好各种设备的年度,季度,月度的保养与维修。 弱电工:负责酒店音响设备的维修保养,并包括背景音乐, 监控,卫星电视, 电话,消防报警系统,确保高质量的保养和操作以满足客人的需求。 强电工:配电值班保证酒店电力正常供给. 维护酒店所有电气设备和设施的正常运行。 装修工:有效地管理酒店的建筑,室内外地面和设施的维护保养,确保所有饰面处于良好状态。 锅炉工:负责锅炉及相关设备的运转和维修保养。 木工:负责酒店内的所有木制物品的维修保养。帮助制作宴会或会议所需的物品以及其他部门的要求。 油漆工:负责酒店所有油漆工作,维保酒店油漆装饰,使酒店呈现出“崭新”的状态。 确保所有表面处于完美状态中,如有需要,在新工作、改造、变更和装饰工作中予以协助。   任职资格: 1、身体健康,年龄在45岁以下; 2、至少一年相关工作经验,具备初级以上电工证; 3、具备较高的工程技工专业知识,钳工知识;变、配电设施的管理能力,熟知安全规范和操作规范 4、具备较高的纪律性、责任心、执行能力、语言表达能力、学习能力。        
  • 学历要求:大专
  • 工作经验:应届毕业生
  • 外语要求:英语
  • 年龄要求:19-25
  • 点击申请该职位
职位简介:Job Responsibility 岗位职责:Be responsible for welcoming of gests and escorting them to their rooms where necessary, in a professional friendly and genuine manner. 负责欢迎客人,并在必要时,以专业、友好和真诚的态度陪同客人进入其客房。 Be responsible for the timely and careful delivery and collection of guest luggage and belongings to and from guest rooms, cars and Reception. 负责时刻关注客人的行李和物品从客房、车辆和前台送达和收取。 To ensure guest luggage and belongings are stored in a secure, methodical way at all times. 确保客人的行李和物品寄存安全并有序。 To ensure that you as the Bell Boy at the hotel have a comprehensive knowledge of town, and what is happening within the city at all times, and to ensure that all guest enquiries are met with prompt, informative yet friendly solution. 确保时刻掌握城市信息和活动,友好并及时为客人最新最全的信息。 To maintain and be aware of the importance of guest recognition. 充分了解时刻关注客人的重要性。 Job Qualifications: 任职资格: Secondary school or above, have working experience in 4/5-star hotels is preferred. 中技及以上学历,有酒店工作经验的优先。 It is a plus for night shift acceptable. Two days work and two days off. 可接受夜班。做二休二。 Basic oral English, dignified, presentable, articulate and no gender required. 形象气质佳,具有基本的英语会话能力。 Have strong communicate skills and the ability of dealing with emergencies. 具有较强的沟通能力及突发事件处理能力。 Bright and outgoing, have strong service consciousness. 性格开朗、头脑灵活、具有较强的服务意识和责任感。 Benefits: 福利待遇: If you need, we would provide dormitory for you. (300yuan per month) 如有需要,我们将为您提供员工宿舍。(每月300元) Staff can enjoy free meals in our staff canteen. 酒店员工可享有免费的工作餐。
  • 学历要求:不限
  • 工作经验:三年以上
  • 外语要求:英语
  • 年龄要求:25-40
  • 点击申请该职位
职位简介:岗位职责/职位描述 1. 协助服务中心经理管理部门营运。 2. 负责协调每个班次的电话服务以及客人的需求。 任职要求 1. 3年以上四、五星级酒店工作经验 2. 基本的主管技巧以及部门内部培训技巧  3. 良好的中英文听力和口语能力 4. 能够承受一定程度的工作压力    
  • 学历要求:本科
  • 工作经验:三年以上
  • 外语要求:英语
  • 年龄要求:25-40
  • 点击申请该职位
职位简介:Job Responsibility: 岗位职责:Mainly responsible for the business corporate sales and extend the sales market according to the tactical sales plans 根据市场推广计划和销售策略的要求,主要负责酒店客房市场的开拓和对外销售。 Responsible for the receptions of large event 负责大型会议接待工作。 Maintain the corporate customers focus on business market and build up well relationship 定期走访商务市场客户,建立良好的合作关系。 Negotiate the company contract with customers. 负责洽谈商务客人的订房合同事宜。 Forecast the currently sales market and adjusting accordingly 预测近期销售市场并作相应调整。 Fulfill the sales budget. 完成酒店的销售指标。 Job Qualifications: 任职资格: Excellent English both in spoken and written. 英语熟练(口语和书写) Having at least 3years sales working experience in travel industry field is preferred. Familiar with the shanghai market, and possess own customer resources is preferred. 3年以上酒店旅游业的销售经验熟悉上海市场,拥有中高档商务客户群体及大客户资源者优先。 With outgoing character and can-do attitude and be a good team player. Can work under pressure and meet deadline. 团结,热情, 善于交流能承受较大的压力。
  • 学历要求:不限
  • 工作经验:不限
  • 外语要求:不限
  • 年龄要求:不限
  • 点击申请该职位
职位简介:岗位职责 1.熟悉会计制度及相关财务规范。 2.负责酒店消费卡余额的对帐、清算工作,确保挂帐正确、帐面余额正确。 3.固定时间做好电脑XY卡到帐的清转工作。 4.负责有关协议合同单位的月对帐、催收工作,对工作中出现的疑难问题应及时汇报。 5.做好各类挂帐消费宾客帐单的整理、保管工作,随时应宾客的要求不定期的配合对帐。 6.月末与收入会计对帐,做应收报表。 7.负责各订房中心与酒店业务的定期核对、确认工作,并将有关资料存档备查。 8.协助销售人员对客房做好资产信息评估工作,保证信用额度范围的应收帐款质量。 岗位要求 1.财会专业(或相关专业)。 2.有会计从业资格证。 3.具有正确地进行会计财务处理、能用电脑操作和调用各项数据的进行管理报表设计的能力。        
  • 学历要求:本科
  • 工作经验:应届毕业生
  • 外语要求:英语
  • 年龄要求:20-30
  • 点击申请该职位
职位简介:Job Responsibility: 岗位职责: Make and file various sales reports, such as daily sales report, sales production summary report. 完成各类销售报表,如:日销售报表、销售业绩汇总表等。 Create cooperator account for companies. 为协议公司创建账号。 Make and file the sales contract according to the requirements. 根据要求,及时完成销售合同,并记录归档。 Be responsible for department attendance, meeting minutes, office supplies and other administration affairs. 负责部门考勤,会议记录,办公用品领用等行政事务。 Complete the work assigned by Director of Catering Sales. 及时完成上级领导布置的其他工作。 Job Qualifications: 任职资格: Good skills in English and CET-6 is preferred. Be familiar with office software. 掌握良好的英语技能,CET-6证书者优先。熟悉各类Office软件 Have the ability of communication and Cooperation. Can work under pressure. 具有一定的沟通与协作能力,能承受压力。 Smart, considerate and independent. 思维敏捷,有独立见解。 Graduates can also. 欢迎应届毕业生。
  • 学历要求:大专
  • 工作经验:二年以上
  • 外语要求:英语
  • 年龄要求:18-45
  • 点击申请该职位
职位简介:岗位职责/职位描述 岗位职责: 1.熟悉掌握菜单及饮料单上的内容,并可以详细的给客人做出解释。 2.遵守服务程序,保证餐厅的各个区域都符合午餐及晚餐的服务标准。其中包括收银台的准备工作,及和厨师交流餐厅预定的详细情况。 3.检查餐厅当天预定,保证员工能够按照预定准备及正确摆台,做好相应的准备,并能致电确认预定。 4.作为主管需熟悉掌握部门的各项标准。 5.以积极的态度为客人服务,协助各种合理要求,并对餐厅其他员工进行客人需求的培训。   资历要求: 1.二至四年在四/五星级酒店的相关管理经验。 2.良好的英语口译及书写能力。  
  • 学历要求:本科
  • 工作经验:三年以上
  • 外语要求:英语
  • 年龄要求:18-45
  • 点击申请该职位
职位简介:岗位职责/职位描述   职位概述 制作公关计划,促进和保持良好的对外关系,以保持酒店的声望。具体任务包括计划、指导、管理、协调和参与所有公关活动。 工作职责 财务回报 和上级领导一起进行人力规划和管理需求。 和上级领导一起进行编制和管理部门预算。 策划和协调赞助活动。 在酒店的员工中及酒店內开展的活动中公布促销信息。 开发和组织促销活动,与相关部门协调,邀请嘉宾和媒体参与促销活动,准备并进行新闻发布。 每日浏览媒体并保留与酒店相关的新闻剪辑,并视情将其呈送至总经理、其它部门、其它酒店和公关部门。 向其它部门就酒店内外的活动提供信息,这些信息可能会在与客户交往中发挥作用。 依照酒店的市场目标开展公关活动,与市场部门联系,确定具体目标市场并通过公关策略打入这些市场。 保管酒店照片档案。 如有需要,协调酒店的摄影活动。 观察竞争对手的活动并利用此类信息发展战略。 员工团队 与销售经理就所有活动进行协调。 通过杂志、报纸和个人关系发现销售机会,与宴会及销售部就销售机会进行协调。 与人力资源经理就影响公司形象的相关事宜进行联系。 宾客体验 通过向贵宾提供人性化的服务保持良好的公共关系。例如,为贵宾的预订提供后续服务,在贵宾及其随行人员到酒店时协助欢迎活动,向贵宾赠送欢迎信。 在酒店的客人中公布促销信息。 就贵宾接待、午餐、晚餐等的名单和请柬等进行协调。 保管邮寄名单和联络档案。 准备酒店礼品和赠品。 企业责任 建立向行业出版物定期发送促销新闻的机制,新闻内容包括特别活动和促销活动等。 与媒体人士联系,策划新闻发布会以及其它新闻活动。代表酒店与媒体联系,以促进良好的公关形象,抵销一切不良影响。 通过参与当地市场的各种活动在当地市场上树立良好形象。 接受客户和媒体的投诉、申请和询问,并协调相关部门进行处理。 向合适的当地商业和消费者媒体发布公司的新闻。    
  • 学历要求:本科
  • 工作经验:不限
  • 外语要求:英语
  • 年龄要求:18-45
  • 点击申请该职位
职位简介:The Sales Manager handles groups less than 10 guestrooms, as well as the catering in house. Under the general guidance and supervision of the Director of Sales in coordination with the Director of Business Development, implements all sales activities and maximize business opportunities in his/her specific area of responsibility. 销售经理在销售总监的督导下,负责10间客房以上的团队及其在店宴会,通过有效的销售活动,在业务发展总监的指导下使他/她所负责区域的住房产量和收入最大化。 1.Implements all sales action plans related to the respective market (by segment and                         geographical  locations) as outlined in the Marketing plan. 依照销售计划根据各自的市场执行相应的销售活动。 2.Actively participates in achieving the departmental goals which contribute to the marketing budget. 积极地参与完成部门销售任务,为整个部门达到销售预算做出贡献。 3.Closely monitors accounts revenue and business production for Corporate / FIT / M.I.C.E. accounts. 紧密的跟进所负责的客户的收入产量,以及与公司商务、散客、会务相关的生意。 4.Maximises up-selling opportunities whenever possible. 无论何时,最大化增加销售额。 5.Assists the Senior Sales Manager and DOS in the forecasting of rooms’ revenue and ATR for Corporate / FIT / M.I.C.E. / LSG (Long Staying Guests) groups. 协助高级销售经理和销售总监预测未来房间的收入和公司/散客/会议/长住客/的平均房价。 6.Attends major travel functions and promotional events (i.e. trade shows) and promotes sales (rooms, catering, and other facilities and services) for the hotel. 参与主要的旅行社和会议的活动并促进酒店销售(房间,宴会,服务以及其他设施)。 7.Plans sales trips, under the direct approval of Senior Sales Manager, Director of Sales or Director of Business Development to major market areas, calling on accounts within the specific market areas. Reports to the Senior Sales Manager / Director of Sales on potential markets needing coverage. 在高级销售经理,销售总监或业务发展总监的直接批准下对主要市场的地区制定销售拜访计划,对一些特别地区的市场进行电话销售,向高级销售经理或销售总监汇报潜在市场客户的需求范围。 8.Get known all information of competitors, such as rate, top accounts and production, room, F&B and events, and report to DOS regularly. 了解并熟悉竞争对手的所有产品信息,包括公司协议价、主要客户及其产量、酒店客房、餐饮、会务等,并定期向销售总监汇报。 9.Work together and close communication with Banquet Sales Team to keeps updated with client relationships and overall business goals through regular entertainment and some activation. 与宴会销售紧密沟通并协同工作,通过定期的酒店招待、宴请及举办主题活动来全面地保持好客户关系。 10.To meet and welcome some top key accounts, group organizer and VIP guests upon check-in. 在主要客户、团队负责人及贵宾到店时欢迎其光临或入住酒店。 11.Take responsibility to conduct hotel inspection for all walk in, meeting group and contracted clients and plan next step for future follow . 负责所有散客、团队以及协议客户参观酒店并制定后期跟进计划。 12.Maintains a high level of exposure for the hotel in major market areas through direct sales, telephone, fax, and written communications. 通过销售拜访.电话销售. 传真.通信方式为酒店主要市场保持一个高水准的位置。 13.To negotiate with accounts on banquet, outside catering events and coordinate with Banquet Department and follow-up revisions. 与客户洽谈所有相关宴会、会议、户外活动等,并签定协议。与宴会销售人员配合跟进具体在店活动。 14.Develops increased room nights as well as Banquet revenue. 拓展增加住房产量,并同时增加宴会收入。 15.Maintains close communication with the Banquet Sales Team in the negotiation process of their accounts.   在与客户沟通及谈判过程中,保持与宴会销售人员的及时沟通。 16.The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要 ,该部门有权更改或补充该职位描述。 17.Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。  
  • 学历要求:大专
  • 工作经验:不限
  • 外语要求:英语
  • 年龄要求:不限
  • 点击申请该职位
职位简介:The basic responsibilities of the Chief Income Auditor is to check that all charges raised by each department have been properly posted to guests accounts or otherwise accounted for and the correct procedures have been followed and that all daily income that should have been received by the hotel was received. 收入审计的基本职责是检查来自每个部门的所有费用被正确地按照程序记入客人账户或入账,且所有酒店每日应收的收入被收到.  Audits the daily revenue figures, supporting reports and vouchers. 审计每日收入数据,支持报告和凭证.  Ensure that Daily and Monthly revenue and settlement reconciliation is prepared on a timely basis. 确保每日及每月收入和付款及时调节.  Ensure that all revenue is captured and reported. 确保所有收入被记录和报告.  Ensure all gifts or entertainment voucher are controlled as per the policy. 确保所有礼券或免费券根据政策得到控制.  Reviews all entertainment dockets and officers checks, ensuring that all are authorised and signed and have appropriate level of detail. 审查所有宴请账单及高职用餐,以确保所有被授权和签署并有合理的解释.  Checks that complimentary rooms have been appropriately authorised. 检查免费房被合理批准.  Audits the telephone interface report to ensure all telephone revenue has been posted. 审计电话自动挂账报告以确保所有电话收入已被挂账.  Audits the internet interface report to ensure all internet revenue has been posted. 审计宽带链接报告以确保所有因特网收入被挂账.  Ensures the relevant Front Office & Outlet reports are printed, audited and filed in date order. 确保相关前台人员和零售点报告被打印,审计并按日期存档.  Verifies transactions posted in the daily report, including but not limited to credit cards, city ledger, crew allowances, paid outs, allowances & rebates, miscellaneous charges, voiding, car park revenues, and roomsafe keys. 核对挂入每日报告中的交易,包括但不限于信用卡,城市分类帐,员工折扣,支出,折扣及减免,杂费,作废,停车场收入及房间安全钥匙.  Prepare rebate and allowance summary and rebate journal. 准备折扣和减免汇总表及减免凭证.  Reconcile credit card charges between electronic credit card machine and Point of Sale system on a daily basis. 在电子信用卡机和销售点系统之间每日调节信用卡收入.  Prepares daily revenue report for the Director of Finance/Financial Controller. 给财务总监准备每日收入报告.  Ensure that all concessionaires revenue are reconciled, and recorded accurately. 确保所有特许/租赁收入被调节,并被正确记录.  Audit the daily General Cashier’s Report. 审计每日总出纳员的报告.  Check the Room Rate Discrepancy Report to ensure that all rate changes, upgrades etc have been properly authorised. 检查房价差异报告以确保所有价格变动,升级等被合理批准.  Check to ensure that the Room Status Discrepancy Report is printed twice daily and any exceptions noted are reported.. 检查并确保每天两次打印房间差异报告,任何不合理差异需及时报告.  Record cashier overs/unders in the relevant reports and followed up with the Outlet Managers or Front Office Manager. 在相关报告中记录收银员现金多余/不足,并同零售点经理或前台经理跟进相关事宜.  To follow up on any discrepancies, incomplete work or missing information with the relevant departments. 与相关部门跟进一切差异,未完成的工作或丢失的信息.  Ensure all paid out vouchers have proper authorisation, signatures and backup. 确保所有支出凭证拥有合理批准,签名和支持.  Follow up with Revenue/Reservation team to ensure that any no-show are reviewed and charges made accordingly. 与营收/预订团队跟进,以确保任何放弃预订的项目被查阅并收费.  Audit the daily food & beverage report and verifying the cashier’s remittances to the General Cashier’s Report. 审计每日餐饮报告并核对在总出纳员报告中出纳员的交款额.  Ensure that all restaurant and bar checks are properly accounted for. 确保所有餐厅和酒吧的账单被正确记账.  Ensure that all banquets and functions revenue is entered. 确保所有宴会收入被记入.  To be fully conversant with the hotel Manual Contingency Plan in case of computer system failure and ensure that all manual procedures are followed and adhered to. 在电脑系统出现故障全面熟悉酒店手工操作紧急计划,以确保所有手工处理程序遵照执行。.  Ensure the accurate and timely input of data to the general ledger system. 确保将数据准确和及时地输入总分类帐系统.  Maintain adequate and up to date files. 维护足够的最新的文档.  Conduct monthly house float count. 进行每月备用金的盘点.  Conducts safety deposit boxes audit. 进行前台保险箱的审计.  To handle all requests and inquiries in a timely and efficient manner. 及时并有效地处理所有要求和询问.  Minimises the risks of accidents and workers compensation costs by ensuring the correct work practises are used and that the area is safe from hazards. 确保正确的工作实践及该工作区域的安全不受危害,使得意外的风险和员工赔偿费用最小化.  Is flexible in relation to working hours, especially at month end. 灵活的工作时间,特别是在月末.  To perform any additional tasks assigned to ensure that the department functions smoothly. 执行一切额外的工作,以确保酒店职能顺利运作.    
  • 学历要求:大专
  • 工作经验:三年以上
  • 外语要求:不限
  • 年龄要求:不限
  • 点击申请该职位
职位简介:Accounts for and audits all items on all purchase orders, receiving records and suppliers’ invoices. 记账并审计所有采购订单,收货记录和供应商发票.  Accounts for and audits all items on all outgoing shipments and suppliers’ credit notes. 记帐并审计所有外运货物和供应商的信用票据.  Reviews all payments (including payroll) whether by cheque, bank transfer or other means and forwards to Director of Finance for approval and signature. 审查所有付款(包括工资),无论是支票,银行转帐或其他事项,并得到财务总监的批准和签字.  Ensures that all invoices forwarded for either approval or payment has all supporting documentation attached. 确保所有发票得到批准或付款附有所有支持文件.  Post all transactions (vouchers) and stamp “POSTED” after completion. Record all vouchers including canceled one in the voucher lists. 记录所有交易(凭证)并在完成后盖“已入账”章. 记录所有凭证,包括在凭证列表中取消的项目.  Balances suppliers’ monthly statements to the hotel’s accounts payable records. 平衡每月的供应商的报表与酒店应付帐款记录的核对.  Follows up with hotel suppliers’ on missing invoices or credit notes. 向酒店供应商跟进遗漏的发票或信用票据.  Ensures that all invoices have been approved by relevant Department Head or person with appropriate level of authority prior to payment. 确保所有发票在付款前得到适当级别的相关部门经理的批准.    
  • 学历要求:不限
  • 工作经验:不限
  • 外语要求:不限
  • 年龄要求:不限
  • 点击申请该职位
职位简介:岗位职责/职位描述 1.  工资待遇:4500-5500,其中包括超房奖金; 2.  男女不限,要求身体健康,提供健康证,年龄45岁左右,吃苦耐劳,品德优良; 3.  有酒店客房工作经验者优先;   Clean and service assigned guest rooms and corridors to the highest standards possible. 确保对所指定的客房及走廊提供最高标准清洁及服务。 1. Cleans up to 13 rooms in a 8-hour shift, ensuring all standards of lay out and cleanliness are that of Hilton laid down policy. 在8小时工作时间内清扫13间客房,确保所有客房达到希尔顿酒店制订的政策。 2. Ensure highest standard of cleaning in assigned areas. 确保所分配的区域的高度清洁。 3. Ensure guest privacy is respected when DND status is displayed. 确保在“请勿打扰”状态下客人的隐私被维护。 4. Offer all possible assistance to guests and respond to guests request. 尽可能地为客人提供帮助,响应客人的要求。 5. Cleans and supplies guest rooms according to standards and procedures. 按照程序和标准打扫和补给客房。 6. Does turndown service when required. 需要时提供开夜床服务。 7. Ensure master keys are kept secure at all times. 随时保证万能钥匙的安全。 8. Keep trolley neat and adequately supplied. 保持手推车的整洁和充分的补给。 9. Maintain all equipment in good working condition. 维持所有的装备处于良好的工作状态。 10. Keep linen room neat and in good order. 保持布草房的整洁和井井有条。 11. Keep floor linen rooms neat and tidy. 维持楼层布草房的干净和整洁。 12. Ensure a high level of cleaning is maintained in your work area. 保持维护所在工作区域的高度整洁。 13. Report any loss or damage of linen, furniture, fixture or equipment to the Floorsupervisor. 向楼层主管汇报任何布草,家具,固定物或装置的丢失或损害。 14. Report maintenance deficiencies to the Floorsupervisor. 向客房主管报告养护的不足。 15. Provide a courteous and professional service at all times. 随时提供有礼貌的和专业的服务。 16. Deliver high quality service to guests. 为客户提供高质量的服务。 17. Maintain good working relationships with own team member and all other departments. 与本部门和其它部门的同事保持良好的工作关系。 18. Report maintenance issues promptly to Engineering. 迅速向工程部汇报维护活动。 19. Ensure compliance of Lost & Found procedures. 确保依照失物招领程序办事。 20. Take appropriate action to resolve guest complaints. 采取合适的行动解决客人的抱怨。 21. Promote the hotel and Hilton products and services. 促销酒店与希尔顿的产品与服务。 22. Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. 维持对产品和服务的高度了解以便于向客人解释和销售服务和设施。 23. Adhere to hotel cleaning and maintenance programs. 坚持酒店的清洁和养护程序。 24. The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要 ,该部门有权更改或补充该职位描述。 25. Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。 Specific Job Knowledge, Skill and Ability工作技能技巧要求: 1. Good knowledge of Housekeeping Guest floors daily operation. 具有良好的管家部楼层日常操作方面的知识。 2. Flexible with working hours, able to work morning shift, evening shift, week – ends and public holidays. 能够适应变动的工作时间,可以上早班和夜班,并且能在周末和公共假日上班。 3. Good knowledge for using chemicals and clean rooms. 具有良好清洁剂使用及清洁房间方面的知识。    
  • 学历要求:不限
  • 工作经验:不限
  • 外语要求:英语
  • 年龄要求:不限
  • 点击申请该职位
职位简介:Chinese Restaurant Outlet Manager中餐厅经理
  • 学历要求:不限
  • 工作经验:不限
  • 外语要求:英语
  • 年龄要求:不限
  • 点击申请该职位
职位简介:Guest Service Center Manager宾客服务中心经理
1154 39 1
网站简介 | 服务声明 | 招贤纳士 | 猎头服务 | 产品与服务 | 联系我们 | 网站导航
Copyright @ 2004-2020 61hr.com All Rights Reserved 沪ICP备05026878号
天谋网络旗下品牌:乐聘网