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职位名称 公司名称 工作地点 发布日期
  • 学历要求:不限
  • 工作经验:一年以上
  • 外语要求:不限
  • 年龄要求:不限
  • 点击申请该职位
职位简介:【该岗位可接受中餐厅,西餐厅,宴会厅,大堂吧等多种意向投递】 Principle Responsibilities & Position Purpose: 职责目标: This position is concerned with the efficient and professional service of food and beverages, while ensuring guests receive optimum service in accordance with the standards, policies and procedures of this hotel and Hilton International. 本职位要求在餐厅服务的服务人员能为客人提供有效率以及专业的服务,在符合国际希尔顿服务标准的前提下保证向客人提供周到的服务,令客人感到舒适满意。 Specific Job Knowledge, Skill and Ability: 工作技能技巧要求: To maintain a high customer service focus by approaching your job with the customers always in mind. 在服务工作的整个过程中,时刻保持高度的客户服务意识。 To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. 保持积极的工作态度,做好本职工作,并且主动解决问题,能够始终清晰的与客人或同事进行交流。 To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance. 具有积极合作的精神。以热心的态度对待所有的工作, 并乐于借助一切机会学习技能以便于改进自己的工作表现。 To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you. 具有极强的应变能力。反应迅速并以积极的态面对需求的改变, 包括任何工作要求的改变。 To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals. 具有极强的团队精神,通过合作及对同事工作的支持达到团队的共同目标。 To contribute ideas & suggestions to enhance operational/environmental procedures in the Hotel. 能够提出对酒店的运作及环境有益的意见或建议。 To actively promote the services and facilities of the Hilton Hotels to guests and suppliers of the Hotel. 能够积极的向客人及供应商推荐酒店的服务及设施。 To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. 在工作过程中能够做好本职工作,保证自己及他人的安全。 Give guest service the highest priority. 将服务客人放在首位。 Display professional behavior at all times. 在工作过程中始终体现职业素质。 Refrain from quarreling. 制止争执。 Avoid offensive or impolite language. 避免使用冒犯或不礼貌的语言。 Do not use alcoholic beverages or illegal drugs. 禁止饮用酒精饮料或服用非法药物。 Refrain from speaking with another team member or acquaintance, either by telephone or personally, in the presence of a guest. 当有客人在场时,不准与其他员工或认识的人员闲谈。 Do not use cell phones, IPODS, or PDA’s in guest view (unless business related). 在客人视野范围内不准使用手机、mp3或掌上电脑(有商务需求时除外)。 All team members delivering services must wear clean, well maintained, clearly identified uniforms. 所有员工提供服务时必须穿着整洁干净的制服。  
  • 学历要求:不限
  • 工作经验:不限
  • 外语要求:英语
  • 年龄要求:不限
  • 点击申请该职位
职位简介:Principle Responsibilities & Position Purpose: 职责目标: This position is concerned with the efficient and professional service of food and beverages, while ensuring guests receive optimum service in accordance with the standards, policies and procedures of this hotel and Hilton International. 本职位要求在餐厅服务的服务人员能为客人提供有效率以及专业的服务,在符合国际希尔顿服务标准的前提下保证向客人提供周到的服务,令客人感到舒适满意。 Specific Job Knowledge, Skill and Ability: 工作技能技巧要求: To maintain a high customer service focus by approaching your job with the customers always in mind. 在服务工作的整个过程中,时刻保持高度的客户服务意识。 To actively promote the services and facilities of the Hilton Hotels to guests and suppliers of the Hotel. 能够积极的向客人及供应商推荐酒店的服务及设施。 Refrain from quarreling. 制止争执。 Avoid offensive or impolite language. 避免使用冒犯或不礼貌的语言。 Do not use alcoholic beverages or illegal drugs. 禁止饮用酒精饮料或服用非法药物。 Refrain from speaking with another team member or acquaintance, either by telephone or personally, in the presence of a guest. 当有客人在场时,不准与其他员工或认识的人员闲谈。 Do not use cell phones, IPODS, or PDA’s in guest view (unless business related). 在客人视野范围内不准使用手机、mp3或掌上电脑(有商务需求时除外)。 All team members delivering services must wear clean, well maintained, clearly identified uniforms. 所有员工提供服务时必须穿着整洁干净的制服。
  • 学历要求:不限
  • 工作经验:不限
  • 外语要求:英语
  • 年龄要求:不限
  • 点击申请该职位
职位简介:岗位职责/职位描述 Principle Responsibilities & Position Purpose: 职责目标: This position is concerned with the efficient and professional service of food and beverages, while ensuring guests receive optimum service in accordance with the standards, policies and procedures of this hotel and Hilton International. 本职位要求在餐厅服务的服务人员能为客人提供有效率以及专业的服务,在符合国际希尔顿服务标准的前提下保证向客人提供周到的服务,令客人感到舒适满意。   Specific Job Knowledge, Skill and Ability: 工作技能技巧要求: To maintain a high customer service focus by approaching your job with the customers always in mind. 在服务工作的整个过程中,时刻保持高度的客户服务意识。 To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. 保持积极的工作态度,做好本职工作,并且主动解决问题,能够始终清晰的与客人或同事进行交流。 To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance. 具有积极合作的精神。以热心的态度对待所有的工作, 并乐于借助一切机会学习技能以便于改进自己的工作表现。 To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you. 具有极强的应变能力。反应迅速并以积极的态面对需求的改变, 包括任何工作要求的改变。 To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals. 具有极强的团队精神,通过合作及对同事工作的支持达到团队的共同目标。 To contribute ideas & suggestions to enhance operational/environmental procedures in the Hotel. 能够提出对酒店的运作及环境有益的意见或建议。 To actively promote the services and facilities of the Hilton Hotels to guests and suppliers of the Hotel. 能够积极的向客人及供应商推荐酒店的服务及设施。 To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. 在工作过程中能够做好本职工作,保证自己及他人的安全。 Must have basic knowledge of food and beverage preparation and service of various alcoholic beverages. 必须具备有关各种酒精饮品出售的法律。 Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank prepare cash drops, total all other charges, and understand portion sizes. 具备收银所需的计算知识,确保收银找零的准确。 Basic English language writing skills necessary for completion of requisitions, balance sheets and vouchers. 具备基础的英语书写能力,以开具票据。 Sufficient manual dexterity in hands in order to use a knife to make garnish, pick up glassware and bottles, scoop ice, mix drinks, and reach overhead to retrieve stock. 头脑灵活,在需要传递酒具时及时做出行动。 Ability to read, speak and understand the English language in order to communicate with guests and take orders. 具备能够用以交流、点餐的英语沟通能力。 Ability to remember, recite and promote the variety of menu items. 能够准确记忆菜单上的产品。 Ability to operate a keyboard and point of sale procedures to pre-check an order and close out a check. 能够熟练运用键盘打印帐单。 Ability to work stand and work in confined spaces for long periods of time. 能够长时间地站立工作。 Give guest service the highest priority. 将服务客人放在首位。 Display professional behavior at all times. 在工作过程中始终体现职业素质。 Refrain from quarreling. 制止争执。 Avoid offensive or impolite language. 避免使用冒犯或不礼貌的语言。 Do not use alcoholic beverages or illegal drugs. 禁止饮用酒精饮料或服用非法药物。 Refrain from speaking with another team member or acquaintance, either by telephone or personally, in the presence of a guest. 当有客人在场时,不准与其他员工或认识的人员闲谈。 Do not use cell phones, IPODS, or PDA’s in guest view (unless business related). 在客人视野范围内不准使用手机、mp3或掌上电脑(有商务需求时除外)。 All team members delivering services must wear clean, well maintained, clearly identified uniforms. 所有员工提供服务时必须穿着整洁干净的制服。    
  • 学历要求:不限
  • 工作经验:不限
  • 外语要求:不限
  • 年龄要求:不限
  • 点击申请该职位
职位简介:Essential Responsibilities: 基本职责:   Strictly implement the safety measures per Hilton Hotels Safety Management Policy and Guidance. 严格执行有关希尔顿安全管理的条例政策。 The safety rule will be implemented and do own work well, and to maintain security awareness at all times and in the event to take appropriate action that does not endanger you, colleagues, customers or visitors in the hotel. 维护酒店安全秩序,尽职尽责完成岗位工作,时刻保证酒店安全,在大型事件中采取正确的行动确保自己、同事、客人及参观者不受伤害。 Assist Asst. Security manager or supervisor of the daily affairs and finish the assigned task on time. 协助安全部副经理或主管处理日常工作,完成他们安排的任务。 Carry out CCTV facility and equipment and fire control system of safety policies and have inspection regularly. 落实监控设施设备和消防主机管理制度,经常性的进行检查。 When supervisor take the leave, be responsible to arrange the daily affairs to the security guards. 当主管休假时负责安全部警卫班组的日常管理工作。 Supervise CCTV guards and check if they CCTV worked well or not. 督导监控人员履行其职责,检查各项监控工作的执行和落实情况。 Responsible for training CCTV guards’ work responsibilities, skill and actual operation in order to make them skill better. 负责培训指导监控工作人员的工作职责、技能与实际操作,提高队员技能。 Check the safety facility and equipment to ensure all devices in good condition. Killed at all kinds of fire facility. 检查酒店安全设施、器材的使用和保管情况,确保各种器材完好无损;熟练掌握各种消防设施. Anyone belongs to the Hotel Fire Brigade should rush to the site at the first time in emergency. 属于应急队人员,发生紧急情况要第一时间赶到现场 Be able to organize TM to put out the previous fire. 能够组织人员扑灭初期火灾。 Patrol and check the whole of parking. Make conformation with any damaged cars owner. 负责巡查车辆及车场设施情况,做好车况记录,对有损伤车辆请司机签名确认。 Ensure the fire facilities are all in place and the safety passage is smooth. 负责检查车场消防器材的完好情况,保持消防通道的畅通。 Keep parking area in safe and in good order. 负责车场的安全管理,维持车场秩序。 Responsible to receive the involved parking fees. 负责进入停车场车辆停放费用的收取工作。 Make a record to the details of each duty. 做好当值期间的各项情况记录工作。 Fire issued area should be patrolled regularly. Report to management or action-taken immediately in case of any emergency. 定期对饭店进行消防的巡视,及时发现隐患,及时上报并采取措施。 Strictly implement the rules and policy per Hilton Hotels. 严格遵守酒店的各项规章制度。   Specific Job Knowledge, Skill and Ability: 工作技能技巧要求: Graduated from high school or secondary vocational school graduates. 高中或中等职业学校毕业。 Mater the hotel security management and fire knowledge. Understand the public security fire control knowledge. 掌握酒店保安管理知识及消防知识。懂得治安消防监控业务知识。 Familiar with the fire regulations law and understand the traffic safety laws and regulations. 熟悉治安消防管理条例,了解交通安全法规。 Be able to organize and direct the staff according to job specifications requirement to complete tasks. 能组织和指挥员工按工作规范要求完成工作任务。 Can be carried out according to job specifications and requirements of work. 能按工作规范和要求进行工作。 Good language expresses ability. 有一定的语言表达能力。
  • 学历要求:不限
  • 工作经验:三年以上
  • 外语要求:英语
  • 年龄要求:不限
  • 点击申请该职位
职位简介:Principle Responsibilities & Position Purpose: 职责目标: Verify and check all daily operating checklists and operating forms 检查每天工作日程。 Verify and maintain equipment inventories. Select, store, and issue equipment as needed. 核实和确保所有设备的 存货情况。 Attend daily roll call and monthly meeting, take notes and necessary action and distribute all information to fellow section team members concern 参加月例会,与其他部门的成员一样,明确所有部门内下达的要求,分配的工作。 Update and input all necessary reports, fitness assessment, orientation workouts, pre plan programs into the necessary forms, folders and cabinets. 更新和输入所有必要的报告、健身评价、定位的训练、预计划程序必要的形式,文件夹和橱柜。 Assist and attend to all walks in members and hotel guests in your respective working area or section. 协助和指导所有的员工,在过道间遇到客人的时候,或者在自己工作的范围之内,要表示出对客人的礼貌和尊敬。 Assist and help any members or guests that requires any assistant in the gym or aerobic studio. 指导和帮助员工或者在健身房内任何有需要的客人。 Attend to all walk in visitors, guests and telephone calls or inquires. 及时给予客人或者电话咨询者给予任何帮助活和需求。 Handle all members or guest who breaks our rules and regulations of the club or membership. 对任何员工或者客人在工作区域有违反规定的行为给予管制。 Handle reservations regarding fitness assessment etc.… 根据健身中心的情况, 掌控预定的情况。 Handle all operating equipment, accessories, towels, etc.… 对一切设备,附件, 或者毛巾的 使用等等, 进行负责。 Check and maintain the cleanliness of all equipment on a daily basis. 保证日常设备使用的清洁度。 Report to your immediate supervisor or manager regarding any issues 如遇任何问题 , 请向所造主管或者经理报告。 Co-operate with fellow team members and assist in any way. 与组员团结合作, 共同进退。 Daily communication between your section and other section regarding work related issues. 根据相关工作中的问题, 各部门之间要做好沟通。 Develops health and fitness programs for members and manages promotional activities in support of these programs. 经理要对健身中心的相关项目积极支持。 Supervises personnel, which typically includes recommendations for hiring, firing, performance evaluation, training, work allocation, and problem resolution. 主管自身要以身作则,要对员工的雇佣, 培训, 工作表现和问题的解决给予自己的建议。 Develops and delivers a range of health, fitness, safety, CPR, and first aid courses to clients and staffs. 不断提高自身和加强学习,关于健身和急救的相关的知识,同时在工作中告诉给客人或者员工。 Develops record keeping procedures and manages appropriate department records in accordance with applicable regulations, policies, and standards. 对相关的管理和对部门相关管理的记录, 要全部符合国家的政策, 法规和标准要求。 To compile the gym, pool and attendant work schedule. 完成所要求的工作流程。 To schedule the staff on their workstations and assign specific tasks of the daily workload. 布置员工的工作岗位, 如有特殊工作安排, 要标明出来。 To complete all monthly reports on time. 要及时完成每月的报告。 To observe and evaluate staff on a regular basis and assist them in any way possible. 对员工的相关工作是否符合规定要进行观察和评估,必要时候要给予帮助。 To co-operate with Senior Consultant on reservation and sales inquiries matters. 对一些预定和销售, 要和高级销售顾问, 合作协商。 Abide by the Lifestyle & Hotel code of conduct. 遵守酒店日常行为准则。 Abide by the Lifestyle & Hotel Employee Handbook. 遵守酒店员工日常行为守则。 Abide by the Lifestyle and Hotel policies and procedures. 遵守酒店相关法律法规。 Analyses, evaluates and improves personal performance on a continual basis. 分析, 评估,和提高自我的行为操守。 Carry out other tasks as directed by the head therapist. 对水疗主管分派的任务, 要坚决贯彻执行。 To conduct M.O.D duties diligently and effectively. 有效的协助水疗经理的工作。 To report and give feedback to the spa manager if always in doubt pertaining on any matters.  对再三出现的情况和事宜,要及时报告或反馈给水疗主管。 Specific Job Knowledge, Skill and Ability: 工作技能技巧要求: To assist the manager in ensuring, administering and checking the day-to-day sales and operations of the Health Club. 协助经理检查,管理,并确保康体中心每天的销售和营运状况。 Motivates sales staff to achieve sales goals 鼓励员工完成销售目标。 Conduct daily roll call or weekly communication meeting and attend daily operation meeting & internal department head meeting conducted by the manager. 在经理的指导下, 处理每天的来电,出席周例会,每天的会议小结,和部门内部负责人的相关会议。 Min 2-3 years experience in Fitness, Spa or Hotel Health Club as Supervisor. 至少2-3年在健身中心,水疗和康体中心担任主管的相关工作经验。 Excellent written and spoken Mandarin & English are a must. 中英文听说能力优秀。 Good computer skills with minimum requirement in use of Microsoft Windows 98 or higher, Microsoft Office 97 or higher, Internet and other popular software. 擅长使用电脑的的相关操作系统, 如WINDOWS 98,97或者更高,熟练掌握INTER网或者相关软件。 Good interpersonal & communication skills. 有良好的沟通技能。 Ability to work independently and as a team. 在团队工作中, 能独立胜任工作。 The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要 ,该部门有权更改或补充该职位描述。 Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责      
  • 学历要求:不限
  • 工作经验:一年以上
  • 外语要求:英语
  • 年龄要求:不限
  • 点击申请该职位
职位简介:Handles all internal and external guests enquire promptly with minimal delay, directing them to the correct party with which they wish to speak and providing information where necessary. 及时处理内部及外部客人的需求。转接到客人希望的相关部门并随时提供信息。 To effectively manage all hotel communications; telephone, fax, mail; in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel. 及时有效并友善地管理酒店所有的沟通包括电话,传真以及邮件。确保当客人联系酒店时感受到欢迎。 Handles all messages in a private and confidential manner, ensuring privacy for the guest and that messages are received and delivered clearly, accurately and in a timely manner。 以保密的方式处理所有信息。确保客人隐私的同时清晰,准确和及时地收发信息。 Monitoring performance, providing guidance and make decisions. 监督服务,提供指导并做出决定。Ensure the complete knowledge of all systems used in the MAGIC CENTERR department 熟知宾客服务中心使用的系统及设备。 Effect the fast and efficient monitoring and follow up of guest requests 快速有效地监督和跟进客人需求。 Ensure a high level of product knowledge of the hotel and local area 全面了解酒店及本地的产品知识。 To be fully conversant with the Hotel Emergency and Evacuation procedures 完全了解酒店的紧急预案及疏散程序。 To be well informed of specials of the day, promotions, daily events etc. 了解特殊日子,推广及每日宴会等。 Ensure PAR level of amenities and restock daily. 确保相关物品库存量及库存标准。 To be fully conversant with manual Front Office procedures to be used in the event of the Hotel’s systems being off-line 熟知在酒店系统瘫痪的情况下手工操作前台程序。 This position includes night shift work as well as early and late shifts on a rotating basis 该职位需早,中及夜班轮班。 Ensure grooming within the department is in line with the Hotel policy 确保部门仪容仪表与酒店规章相一致。 To actively promote the benefits of Hilton HHonors to all guests and patrons of the Hotel, adopting a proactive sales attitude. 积极主动地向所有客人推广希尔顿荣誉会。 Must know all Hotel products and services and actively recommend to our guests 必须了解酒店产品和服务并主动向客人推荐。  
  • 学历要求:不限
  • 工作经验:三年以上
  • 外语要求:英语
  • 年龄要求:不限
  • 点击申请该职位
职位简介: Handles all internal and external guests enquire promptly with minimal delay, directing them to the correct party with which they wish to speak and providing information where necessary. 及时处理内部及外部客人的需求。转接到客人希望的相关部门并随时提供信息。 To effectively manage all hotel communications; telephone, fax, mail; in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel. 及时有效并友善地管理酒店所有的沟通包括电话,传真以及邮件。确保当客人联系酒店时感受到欢迎。 Handles all messages in a private and confidential manner, ensuring privacy for the guest and that messages are received and delivered clearly, accurately and in a timely manner。 以保密的方式处理所有信息。确保客人隐私的同时清晰,准确和及时地收发信息。 Supervise the operation of the department and ensure that a high level of customer service is  consistently maintained. 督导本部门的运作并确保高品质服务的连续性。 Deal efficiently and courteously with all customers’ requests by monitoring and following up with the according team members and correct channels. 监督并跟进本部门员工以合理的方式有效并友善地处理客人的要求。 Ensure the well being of all MAGIC Agents and Runners, compile departmental working schedules and ensure that departmental meetings are held on a regular basis in addition to daily briefings. 确保本部门员工在舒适的环境下工作。制定工作计划,除了召开日常例会外需经常地举行本部门会议。 Ensure that staffing levels are kept to cover business expectations, Training is carried out on an ongoing basis, development within the department is facilitated for all staff members and  reviews are carried out with all members of the team. 按运作需求安排人员。确保持续性的培训并对员工发展体系建立和回顾。 Train and shadow all new team members according to the training schedule. 按照培训计划对新员工进行培训和跟踪。 Ensure standards and procedures are set and understood. 建立标准和程序并使之明了。 Ensure the correct operation of the MAGIC Department 确保客服中心的正常运作。 Ensure the complete knowledge of all systems used in the MAGIC department 熟知客服中心使用的系统及设备。 Effect the fast and efficient monitoring and follow up of guest requests 快速有效地监督和跟进客人需求。 Ensure a high level of product knowledge of the hotel and local area 全面了解酒店及本地的产品知识。 To be fully conversant with the Hotel Emergency and Evacuation procedures 完全了解酒店的紧急预案及疏散程序。 To be well informed of specials of the day, promotions, daily events etc. 了解特殊日子,推广及每日宴会等。 Ensure PAR level of amenities and restock daily. 确保相关物品库存量及库存标准。 To be fully conversant with manual Front Office procedures to be used in the event of the Hotel’s systems being off-line 熟知在酒店系统瘫痪的情况下手工操作前台程序。 Ensure grooming within the department is in line with the Hotel policy 确保部门仪容仪表与酒店规章相一致。 To actively promote the benefits of Hilton HHonors to all guests and patrons of the Hotel, adopting a proactive sales attitude. 积极主动地向所有客人推广希尔顿荣誉会。 Must know all Hotel products and services and actively recommend to our guests 必须了解酒店产品和服务并主动向客人推荐。 Review work schedules of the Magic department 回顾客服中心的工作计划表。 Ensure that there is a thorough hand over at the completion of each shift 确保每一班的完全交接。  
  • 学历要求:不限
  • 工作经验:不限
  • 外语要求:不限
  • 年龄要求:不限
  • 点击申请该职位
职位简介:Implement duty affairs and assist the whole department. Ensure hotel guest and TM in safety. 履行岗位职责,协助部门工作,确保酒店客人及员工的安全。 Cooperate with security manager and supervisor in to work well. 协助安全部经理及主管工作。 Supply service and help to guest in time. 及时向客人提供服务及帮助。 Leaning knowledge of security in order to work better. 努力学习业务知识以更好工作 Ensuring work finished on time. 保证按时完成工作。 Complete the fire and safety duty affair 在指定岗位上,完成安全保障和安全服务任务。 Monitoring around the whole hotel regularly and report to management in case of any emergency hazard was found. 定期对饭店进行消防的巡视,及时发现隐患,及时上报并采取措施。 Monitoring the fire signal and handle the fire device as the regulations. Once the fire signal received handle the fire affair as the fire procedure. 观测监控消防信号,按规定操作设备。接到火警信号后,迅速、准确地按消防程序报警。Any the true fire alarm is received, step into the fire procedure as the Fire Disposal Chat. 接到真实火情后,按消防应急方案立即启动火警程序。 Once any suspects or special status was found by CCTV, report to the related person immediately. 通过监控设备发现可疑人及可疑情况。迅速通知有关人员处置。 Any safety device or equipments was found in bad order, inform Engineering of maintenance issue in order to keep the equipments operating smoothly. 发现安全设施设备故障,通知工程部维修。保证设备正常运转。 Be skilled at using kinds of fire equipments. 熟练掌握各种消防设施和器材。 Be skilled at using kinds of monitoring facilities. 熟练掌握各种监控设备。 Protect communicating facilities and kinds of security device. 爱护使用的通讯器材和各种安全设施。 Keep the control center in well communicated.  保持指挥中心通讯畅通。 Make a record to the duty issues and each shift records. 作好工作记录和交接班记录。
  • 学历要求:大专
  • 工作经验:不限
  • 外语要求:英语
  • 年龄要求:不限
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职位简介: To understand and follow up hotel policies, departmental rules, and SOP. 了解及跟进酒店政策,部门规章,和标准操作流程。 To make regular sales calls to all accounts under his/her. 定期对自己的账户进行销售拜访。 To research on new and potential accounts and explore their full potential. 研究新的和潜在的帐户,并发掘其全部潜力。 To plan sales calls properly to maximize the results. 妥善计划销售拜访以最大化的成果。 To entertain clients regularly. 定期招待客户。 To conduct hotel inspections. 进行酒店视察。 To meet VIPs’ upon check-in. 帮助贵宾办理入住手续。 To negotiate with accounts on banquet, outside catering events and coordinate with Banquet Department and follow-up revisions. 与客户进行关于宴会的谈判,与宴会部门协调和后续修订。 To carry out special projects assigned. 履行所赋予的特别项目。 To maintain sales record of all accounts under his/her. 保留自己账户内所有客户的销售记录。 To meet and service in-house FIT clients, groups and organizers. 满足和服务于内部客户、团队和组织者。 To ensure a smooth responses to clients by communicating efficiently with the Sales Coordinator. 通过与销售协调员有效沟通,确保顺利有效地响应客户。  Negotiation for rates (Corporate and Travel Agents). 价格谈判(企业及旅行社)。  Follow-up bookings status and to discuss group requirements (meeting arrangement, breakfast, lunch, dinner etc.). 跟进订单状况,并讨论团队客户的要求(会议安排,早餐,午餐,晚餐等)  Follow-up on deposit. 跟进押金。 To handle correspondence to agent / incentive organizer. 处理第三方代理和会议组织者的邮件。 To conduct hotel inspection.  进行酒店视察。  To oversee that group orders are routed to all departments concerned. 监督团队订单发送到各有关部门。 To follow-up correspondence. 跟进邮件。 Report new trends in the market and work with the Commercial Director/ Commercial Manager/ DOS/ ADOS in reviewing the strategy in a timely manner. 报告在市场上的新趋势,并与商务总监、商务经理、销售总监、销售副总监及时审查策略。 To submit Sales weekly sales plan and sales report. 提交每周销售计划和销售报告。 Attend sales briefing and meeting. 出席销售简会和会议。    
  • 学历要求:大专
  • 工作经验:二年以上
  • 外语要求:英语
  • 年龄要求:不限
  • 点击申请该职位
职位简介:This position is responsible for assisting the ADOS/ DOS in achieving the revenue goal of the hotel. Assists the ADOS and DOS in supervising the Sales Managers, Assistant Sales Managers and Sales Executives in their daily sales activities by offering advice and guidance. 协助销售副总监和销售总监实现该酒店目标的收入。通过提供建议和指导,协助销售副总监和销售总监监督销售经理、销售副经理,和销售主任的日常销售活动。 To make regular sales calls on accounts assigned to and keep up-to-date on the clients’ needs and sell the products of the hotel that will satisfy those needs. 对指定的客户进行定期的销售拜访,跟进客户的需要,销售满足客户需求的酒店产品。  Maximize the full potential of accounts; make sure that their full potential is tapped. 最大化的帐户潜力;确保其潜力被充分的挖掘出来。 To research and follow up sales leads. 研究和跟进销售线索。 To make the best use of his / her selling time by proper sales call plan. 通过适当的销售拜访计划,充分利用自己的销售时间。 By regularly entertaining clients, to make sure that they are updated with the hotel facility and promotions. 定期招待客户,以确保她们知晓酒店设施和营销的更新。 To keep in touch with current business trends in the community through magazines, newspapers and trade journals. 通过杂志,报纸和行业杂志社区,了解当前的业务趋势。 To handle special projects like corporate events/ appreciation party. 处理特别项目,如企业活动或答谢会等。 To continue to update the Sales Action Plan and other documents related to the sales cycle. 持续更新的销售计划和相关的销售周期的其他文件。 Attend training programs the hotel decides the individual needs to continue to grow. 参加培训课程,酒店的个性化需求决定继续增长。 To represent the hotel at functions, conference and exhibitions as required. 按要求代表酒店参加各项职能、会议和展览活动。 To monitor the competitor hotel activity and to obtain market information. 监视竞争对手的活动,并获得酒店的市场信息。 Assist the ADOS and DOS to compile necessary reports and data. 协助销售副总监和销售总监编制必要的报告和数据。 Obtain market information, exhibition schedule, cultural and government event lists and competitors information and update on all happenings within the city/country on a regular basis. 获取市场信息,展览时间表,文化和政府的事件列表和竞争对手信息,定期更新所在城市和国家发生的事件。 Maintain a good working relationship with the local government authorities as well as the different consulate offices in order to increase the hotel's share in government business. 与当地政府部门以及各领事馆办事处保持良好的工作关系,以提高政府商务酒店的份额。 Attend the sales briefing on daily basis. 出席每天的销售简报。 Weekly / monthly sales report. 每周/每月销售报告。 Business forecast on his/her territory. 区域业务预测。  
  • 学历要求:大专
  • 工作经验:八年以上
  • 外语要求:英语
  • 年龄要求:不限
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职位简介:Principle Responsibilities & Position Purpose: 职责目标: Assist the Front Office Manager in administration and management all Front Office Operations to maximize profitability, control costs and quality standards to insure total guest satisfaction and to efficiently manage the long and short-term operation of the front desk, concierge, Drivers, Executive Lounge and Operators, planning, delegating and providing leadership for the department. 协助前厅经理管理前台运作,包括利润最大化,控制成本和服务质量, 确保顾客满意度,有效的处理前台的长短期营运,为礼宾、驾驶员、行政楼层和服务中心提供有效的计划以及领导艺术等  
  • 学历要求:不限
  • 工作经验:五年以上
  • 外语要求:英语
  • 年龄要求:不限
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职位简介:Position Title:         Duty Manager 职 位                     值班经理 Department:          Front Office 部 门                     前厅部 Report To:             Assistant Front Office Manager/Front Office Manager 汇报给                   前厅部副经理/前厅部经理   Principle Responsibilities & Position Purpose: 职责目标:   Assistant the Front Office Manager to direct and administer all Front Office Operations to insure profitability , Control costs and quality standards to insure total guest satisfaction . To efficiently manage the long and short-term operation of the Front Desk, Concierge, Drivers, Executive Lounge, Business Centre and Magic. 直接管理前厅运营 , 确保利润最大化,控制成本以及提供优质的服务保证顾客满意度,有效的管理前厅,礼宾,司机,行政楼层,商务中心和客服中心。
  • 学历要求:不限
  • 工作经验:不限
  • 外语要求:英语
  • 年龄要求:不限
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职位简介: ※Principle Responsibilities & Position Purpose: ※职责目标: Perform the actual manual and technical operation of the PABX Switchboard, Send faxes and provide a system of locating or paging guests who have telephone calls. To facilitate a memorable guest experience during the guests stay, by delivering items, acting upon requests and providing guest assistance where required, and to adhere to Hilton Brand Standards. 礼貌专业的接听,转接所有来电,依照希尔顿品牌标准及客人的不同需求协同相关部门为客人提供服务,让顾客在到达,停留,离开的整个过程中享受热情周到的服务。   ※Specific Job Knowledge, Skill and Ability: ※工作技能技巧要求 The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.   Ability to read, writes, speak and understand the English language to communicate effectively with guests and employees. 能有效的用英语沟通交流。   Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts. 擅长于处理宾客关系,能快速有效的应对各种问题。   Interpersonal skills to provide overall guest satisfaction. 以较强的人际交往能力提高客人满意度。   Ability to work under pressure and deal with stressful situations during busy periods. 能在强压下胜任工作。
  • 学历要求:不限
  • 工作经验:三年以上
  • 外语要求:英语
  • 年龄要求:不限
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职位简介:【Principle Responsibilities & Position Purpose:】 【职责目标:】 This position is concerned with supervising and monitors the work of the room attendants assigned to his / her floors. 负责白天客房服务员的楼层工作安排及检查监督客房卫生。 【Specific Job Knowledge, Skill and Ability:】 【工作技能技巧要求:】 Pre-university education. 专科学历 At least one to two years of experience as Floor Supervisor in smaller hotel establishment. 至少一到两年在其它酒店楼层主管经验 Ability to lead and guide a small group (4—6pax) of subordinates. 能领导4—6员工工作 Good eyesight. 视力良好 Good command of spoken and written English. 良好的口语及书面英语能力 Must be physically fit and able to work long hours. 身体素质好,能适应长时间工作量          
  • 学历要求:不限
  • 工作经验:应届毕业生
  • 外语要求:不限
  • 年龄要求:不限
  • 点击申请该职位
职位简介:Principle Responsibilities & Position Purpose:职责目标:Fulfill their duties and ensuring property of the hotel and employee in safe.履行岗位职责,完成岗位工作,确保酒店客人及员工安全。 Essential Responsibilities:基本职责:Strictly implement the safety measures per Hilton Hotels Safety Management Policy and Guidance. 严格执行有关希尔顿安全管理的条例政策。 The safety rule will be implemented and do own work well, and to maintain security awareness at all times and in the event to take appropriate action that does not endanger you, colleagues, customers or visitors in the hotel. 维护酒店安全秩序,尽职尽责完成岗位工作,时刻保证酒店安全,在大型事件中采取正确的行动确保自己、同事、客人及参观者不受伤害。Patrol and check the whole of parking. Make conformation with any damaged cars owner. 负责巡查车辆及车场设施情况,做好车况记录,对有损伤车辆请司机签名确认。Ensure the fire facilities are all in place and the safety passage is smooth.负责检查车场消防器材的完好情况,保持消防通道的畅通。Keep parking area in safe and in good order.负责车场的安全管理,维持车场秩序。Responsible to receive the involved parking fees.负责进入停车场车辆停放费用的收取工作。Make a record to the details of each duty.做好当值期间的各项情况记录工作。Fire issued area should be patrolled regularly. Report to management or action-taken immediately in case of any emergency. 定期对饭店进行消防的巡视,及时发现隐患,及时上报并采取措施。Keep communication equipments and safety facility are all in good order. 爱护使用的通讯器材和各种安全设施。Strictly implement the rules and policy per Hilton Hotels. 严格遵守酒店的各项规章制度。Leaning more knowledge about security and enhance personal service skill.认真学习业务知识,提高业务水平。
  • 学历要求:不限
  • 工作经验:应届毕业生
  • 外语要求:英语
  • 年龄要求:不限
  • 点击申请该职位
职位简介: Principle Responsibilities & Position Purpose: 职责目标:   This position is responsible in assisting Senior Sales Manager, Sales Manager, and Sales Executive for business operation, coordination (such as: tele-marketing, proposal/contract preparation, filing, etc.). 协助高级销售经理、销售经理和销售主任的业务运作及协调(如:电话营销,建议/合同准备,归档等)。   Specific Job Knowledge, Skill and Ability: 工作技能技巧要求: Good command of spoken and written English and Mandarin. 良好的英语口语和书面英语,普通话。 Sales experience or hotel experience is an advantage. 有销售经验或酒店经验者优先。 Presentable and outgoing personality. 外向的性格。 Able to work independently, patient, polite. 独立工作能力,耐心,有礼貌。 Team work. 团队协作精神。 Possess enthusiasm drive, initiative. 具备热情,主动性。
  • 学历要求:不限
  • 工作经验:三年以上
  • 外语要求:不限
  • 年龄要求:不限
  • 点击申请该职位
职位简介:      
  • 学历要求:不限
  • 工作经验:不限
  • 外语要求:英语
  • 年龄要求:不限
  • 点击申请该职位
职位简介: Essential Responsibilities: 基本职责: Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Electronic coded keys. Non –verbally confirms the room number and rate. Promotes and administers Hilton Marketing programs such as Hilton Honors, for arriving guests. Ensures guests knows location of room , containing room keys , tokens of our appreciation ,gifts , etc ,to guest . 根据预订优质快速的为客人办理入住手续,确认相关信息,如:房价,人数等,依客人喜好予以排房。向客人介绍酒店各种宣传促销活动及推销希尔顿荣誉客会给非会员,吸引新会员的加入。指引去房间的方向并解释房卡的使用方法,向客人分发礼物等。   Ensures rooms and services are correctly accounted for within guest statement properly accounts for service provided by the hotel. Assist guests with check out payments or charges. Accepts and records vouchers, credit, traveler’s checks, and other forms of payment, converts foreign currency at current posted rates. 确保入住期间的各项需求能有效满足,帮助客人办理外币兑换及结帐手续。接收现金,信用卡,旅行支票,公司或第三方付费等付款方式。 Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions. 对自己权限范围内不能予以解决的问题和需求,及时反馈给相应部门和人员予以解决。 Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listens and extends assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plans and implements detailed steps by using experienced judgment and discretion. 沉着冷静的应对和处理各类客人投诉,如:客人对价格不满,空调或供暖系统的不足等。 Specific Job Knowledge, Skill and Ability: 工作技能技巧要求 Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. 擅长于处理宾客关系,能有效快速的应对处理各种问题。   Ability to read, Listen and communicate effectively in English, both verbally and in writing. 能用英语有效的倾听和进行沟通。   Ability to access and accurately input information using a moderately complex computer system. 熟练操作酒店电脑系统。   Interpersonal skills to provide overall guest satisfaction. 以较强的人际交往能力提高客人满意度。   Ability to work under pressure and deal with stressful situations during busy periods. 能在强压下胜任工作。    
  • 学历要求:不限
  • 工作经验:五年以上
  • 外语要求:不限
  • 年龄要求:不限
  • 点击申请该职位
职位简介:职责要求: Under the general guidance of the Asst/ Chief Steward, within the established policies & procedures of Hilton, oversees & supervises all aspects of stewarding operation during a shift. 在管事部副经理或经理的指导监督下制定希尔顿的政策和规章,监督指导管事部的运营 The Steward Supervisor ensures that the cleanliness, hygiene and sanitation of all kitchen areas, equipment and utensils are maintained in accordance to established quality standards. 管事部主管负责确保整个厨房区域的清洁度,卫生,设备和用具清洁卫生达到品质标准.  
  • 学历要求:不限
  • 工作经验:不限
  • 外语要求:英语
  • 年龄要求:不限
  • 点击申请该职位
职位简介:※Principle Responsibilities & Position Purpose: ※职责目标: Escorts arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage. Acquaints each guest with room and features. To facilitate a memorable guest experience from arrival, during the stay, and to adhere to Hilton Brand Standards. 热情友好的帮助客人提携行李,引领客人到房间并提供所需服务。贯穿希尔顿品牌服务理念于服务当中给客人留下难忘而又愉悦的回忆。 ※Specific Job Knowledge, Skill and Ability: ※工作技能技巧要求 The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. Ability to understand and follow written or verbal instructions 能遵照指示工作。 Ability to effectively deal with internal and external customers, some of whom will require high levels of patience tact and diplomacy to defuse anger and collect accurate information. 擅长于处理宾客关系,能快速有效的应对各种问题。 Ability to read English language sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists. 一定的英语阅读能力确保能获取行李牌上的信息,以及托运行李上的相关信息。 Ability to grasp, lift and carry or otherwise move packages, boxes and luggage up to 100lbs. continuously throughout shift. 有一定负重能力,能在当值期间持续搬运行李和重物。 Ability to stand, walk and sit and continuously perform essential job functions. 能持续因工作需要的站立,行走等 Sufficient manual dexterity in one hand to be able to load and unload luggage 能专业的装卸行李。  
  • 学历要求:不限
  • 工作经验:不限
  • 外语要求:不限
  • 年龄要求:不限
  • 点击申请该职位
职位简介: 岗位职责 1.掌握所负责楼层的住客状况,提供对客服务。 2.管理好楼层定额物品,严格控制客用品消耗,做好废品回收。 3.负责对结帐房间的查房工作。 4.负责查收宾客洗衣、酒水的送回和补充工作。 5.负责楼层公共区域卫生的清洁工作和部分房间的清洁工作。 6.负责杯具的清洁与消毒工作。 7.负责脏布草的收集、更换与新布草的折叠、摆放工作。 8.完成易耗品的每期盘点工作。 Principle Responsibilities & PositionPurpose: 职责目标: This position is concerned with cleaning and maintaining up to required standard ofthe established number of guest rooms and providing courteous and attentiveservice to the guests. 本岗位负责按照标准要求清理维护客房卫生,为客人提供礼貌周到的服务。 Specific Job Knowledge, Skill and Ability: 工作技能技巧要求: Must be physicallyfit and able to work long hours. 身体健康,而且适应长时间工作 Able to work undergreat physical and mental pressures. 能够承受工作压力 Good eyesight. 视力良好 Understand basicspoken English. 会说简单英语口语    
  • 学历要求:不限
  • 工作经验:二年以上
  • 外语要求:英语
  • 年龄要求:不限
  • 点击申请该职位
职位简介: Principle Responsibilities & Position Purpose: 职责目标: Under the general guidance & supervision of the Demi Chef within the established policies & procedures of Hilton, assists the Demi Chef in performing the preparation, production and presentation of all food and related items as per the established quality standards and recipes. 在领班厨师的指导和管理下, 根据希尔顿酒店的既定政策和程序, 依照本部门对食品的质量标准要求和标准菜谱, 协助领班厨师进行食物的预备, 烹饪, 出品和摆设等工作。   需要国际星级酒店西餐冷房厨师经验 2年以上   【可考虑西厨房,宴会中厨房相关意向的投递】
  • 学历要求:不限
  • 工作经验:五年以上
  • 外语要求:英语
  • 年龄要求:不限
  • 点击申请该职位
职位简介:Principle Responsibilities & Position Purpose: 职责目标: Assist the Security manager in driving the hotel's asset protection, safety, and shortage awareness and prevention initiatives. In addition, ASM and security manager should both build a good relationship with the local administration。 负责酒店所有安全及防火事务;同政府有关部门建立并保持良好的工作关系;协助部门经理高效的完成部门工作。 Specific Job Knowledge, Skill and Ability: 工作技能技巧要求: College graduates or have equivalent. 大专院校毕业或具有同等学历。 Mater the hotel security management and etiquette knowledge. 掌握酒店治安消防专业知识和礼节礼貌常识。 Familiar with criminal laws、tourism laws and all kinds of security fire management and foreigners management regulations. 掌握刑法、旅游法规,熟悉治安、消防管理和外国人管理等条例。 Ability to deal with emergency cases and incidents. 有处理突发案件和事故的能力。 Be able to coordinate the good relationship with public security organs and all departments in hotels. 能协调好与公安机关和酒店各部门之间的关系。 Language ability and can write a variety of business documents. 语言表达能力强,能书写各种业务公文。 Pass A-level examination of Hotel English. 通过酒店英语A级考试。 More than two years working experience as supervisor of the Department. 担任本部门主管两年以上。
  • 学历要求:不限
  • 工作经验:三年以上
  • 外语要求:英语
  • 年龄要求:不限
  • 点击申请该职位
职位简介: Principle Responsibilities & PositionPurpose: 职责目标: Provide leadership and guidance to Front Desk staff during the assignedshift to ensure consistent quality service is provided. 负责当值期间领导前台接待做好各种接待工作,提供一致高效的服务。 Specific Job Knowledge, Skill and Ability: 工作技能技巧要求 The individual mustpossess the following knowledge, skills and abilities and be able to explainand demonstrate that he or she can perform the essential functions of the job,with or without reasonable accommodation. Basic mathematicalcomprehension to understand and interpret numbers as they apply to operationsin hotels. 优越的数据理解性,能对日常营运的数据给予合理恰当的解释。 Ability to read,writes, speak and understand the English language to communicate effectivelywith guests and employees. 能有效的用英语沟通交流。 Ability toeffectively deal with internal and external customers, some of whom willrequire high levels of patience, tact and diplomacy to defuse anger, collectand analyze accurate information and resolve conflicts. 擅长于处理宾客关系,能快速有效的应对各种问题。 Ability to accessand accurately input information using a moderately complex computer system,including Hilton property management systems. 能快速有效的运用电脑操作系统,包括希尔顿自有的管理系统。 Interpersonal skillsto provide overall guest satisfaction. 以较强的人际交往能力提高客人满意度。 Ability to workunder pressure and deal with stressful situations during busy periods. 能在强压下胜任工作。    
  • 学历要求:不限
  • 工作经验:三年以上
  • 外语要求:英语
  • 年龄要求:不限
  • 点击申请该职位
职位简介:宴会中厨房  Principle Responsibilities & PositionPurpose: 职责目标: Under the general guidance & supervision of the Chef de Partie,within the established guidelines, policies & procedures of Hilton, assiststhe Sous Chef in maintaining, quality standards in his section during theshift, by performing the preparation, production and presentation of all foodand related items based on the established quality standards and recipes。 在高级厨师的指导和管理下, 根据希尔顿酒店的既定政策和程序, 督促和监督本部门工作, 达成酒店的客人和员工满意, 实现利润。协助厨师长控制厨房运作, 依照本部门对食品的质量标准要求和标准菜谱, 进行食物的预备, 烹饪, 出品和摆设等。 EssentialResponsibilities: 基本职责: Responsible for the preparation and presentation ofall food items from his/her section in the menu, buffet set-up and banquetfunctions. 根据本部门菜单负责为餐厅,自助餐和宴会制作食品。 Responsible for the proper handling and maintenanceof all equipment in the section. 负责厨房设备的正常使用,运转和保养 Responsible for consistent implementation ofquality standards in food preparation and presentation. 负责保持本部门的食品制作及出品的质量 Responsible for conservation and proper utilizationof food supplies, fuel, operating supplies, electricity, etc. 负责控制食品原料的消耗,燃料,运营耗材和电力的消耗 Responsible for the maintenance of cleanliness andhygiene of work area. 负责本部门所有厨房工作区域的卫生 Responsible for knowing and practicing all HotelRules and Regulations. 遵守执行酒店的规章制度和程序。 Attends daily briefings, meetings and trainingsessions required for the position. 参加每日例会, 工作会议和有关的工作培训。 Reports to work on time, well-groomed and incomplete uniform. 准时上班, 仪容仪表整洁, 个人清洁卫生及穿戴完整的工作制服。 Assists Chef de Partie in the daily Food Suppliesinventory and requisition. 协助主管厨师完成每日的食物盘点及领货需求。 Inspects all perishable & other food items received daily andarranges the correct storage of these items. 每日检查当天收到的和本部门易腐败的食物并确保正确的储存。 Prepares and presents all food items in his section in accordance to thespecified quality standardsand plate specification at all times 在所有时间内都根据质量标准来准备和展示本部门的食品。 Controls food spoilage and waste and keeps it to minimum levels. 控制食物的浪费和保持损坏最低化。 Checks all fridges, storage areas and work areas in his section regularly,to ensure all areas are clean, tidy and in good working condition. 工作期间应不断的检查本部门所有冰柜,储藏区和工作区域,确保有序午净的工作环境和所有食物的正确储存。 Follows mise-en-place schedule to ensure availability of all items atthe specified time. 根据准备工作表及时完成工作。 Understands and performs the different methods of cooking, the methodsof food preparation, the types of ingredients, the proper handling and cuttingof food items. 具备本部门所用菜单和原材料知识, 能根据标准准备, 烹饪和摆放本部门的菜肴 Reads and understands Standard Recipe Cards. 能够阅读和理解标准食谱。 Reports to the Sous Chef immediately should there be any deficiency infood supplies in terms of quantity and quality. 如发现有库存食品短缺或质量问题应及时通知厨师长。 Attends to specific guest needs and requirements asinstructed by his supervisors.Interacts with individuals outside the hotel including, but not limitedto, clients, suppliers, government officials, competitors and other members ofthe local community 同客户,供应商,政府官员,竞争者和其它社团成员(但不仅于此)保持良好沟通。 在主管的指导下,留意客人的特殊要求和需要。 Establishes& maintains effective employee & inter departmental relationships. 建立和保持同事和部门之间的良好系。 Assistsnew employees and co-employees in the performance of work. 协助其它员工完成工作任务 Contributesto on the job training for Commis Chef and new employees. 协助指导和培训下级员工及新员工。 Reportsto the Chef de Partie 向主管厨师汇报。 Coordinateswith other cooks in the different kitchen sections and the service team in theperformance of work. 与别的厨房部门厨师及服务人员合作完成工作任务。 Coordinateswith team from other department in other Hotel activities. 与酒店别的部门员工进行工作上的合作。 Maybe rotated in the different sections in the kitchen. 可能会被轮换安排到其他厨房部门    
  • 学历要求:不限
  • 工作经验:不限
  • 外语要求:英语
  • 年龄要求:不限
  • 点击申请该职位
职位简介:Principle Responsibilities & Position Purpose: 职责目标:   To provide a support delivery service to all areas of the Housekeeping Department. Act as a “runner” to deliver supplies for Room Attendants by getting items from stores and laundry, and to provide guest supplies to guests. 为部门提供所有运送方面的支持。充当“信使”职能,从库房提出客用品给楼层服务员及为客人送物品。   Essential Responsibilities: 基本职责:   To maintain a thorough knowledge of guest room numbers and hotel layout 对房号及酒店各区域有足够的认识 To maintain a thorough knowledge of bathroom amenities for all room categories 对各种类型房间的客用品有足够的认识 To maintain a thorough knowledge of other special amenities for VIP Guests, Club  Guests and repeat guests 对贵宾,会员及回头客使用的客用品有足够的认识 To respond to supervisors directions and collect and place items in guest rooms in a professional, efficient manner 依据主管的指示在客房收出和放置物品 To return items to guest rooms in a professional, timely manner, adhering to room entry procedures   依据进房程序将物品送入进入客房 To sweep and cleans housekeeping offices and store rooms  打扫客房部办公室和库房 To make up roll-away beds and delivers to guest rooms  运送加床到客房。 To make up cots for guests and delivers to rooms  运送婴儿床到客房。 To remove curtains for cleaning   摘取运送须洗涤的窗帘 To deliver towel to each floor   运送毛巾到楼层 To obtain weekly and deliver Bathroom amenities to each floor  每周领取和运送所用的浴室用品到楼层 To move and arrange furniture as required   根据需要移动和安排家具 To clean rugs, carpets, upholstered furniture, using vacuum cleaners, brooms, and shampoo machines 用吸尘器,刷子,洗地毯机清洁地垫,地毯,软包家具等 To dust and polish metal surfaces  清洁和抛光金属表面 To polish floors using industrial scrubbing machines 使用机器给楼层地面抛光. To implement multi-skilled in other job positions within the Housekeeping Department  具有客房部其他技能 To attend all staff training meetings as and when directed by the superiors  按要求参加培训 To maintain good relations with interfacing sections or departments, particularly with Room Service, Laundry and Front Office  与相关部门保持良好的联系,特别是送餐部,洗衣房和前厅部   Specific Job Knowledge, Skill and Ability: 工作技能技巧要求:   Must be physically fit and able to work long hours. 身体健康,而且适应长时间工作 Able to work under great physical and mental pressures. 能够承受工作压力 Good eyesight. 视力良好  
  • 学历要求:不限
  • 工作经验:不限
  • 外语要求:不限
  • 年龄要求:不限
  • 点击申请该职位
职位简介:This position is concerned with handling the HOTEL A/C and ventilation professional system and assist the maintenance to the hotel each system. Solve the breakdown timely. Ensure the proper operation of the each system and the relevant equipment. 主要负责本专业系统及协助酒店空调暖通系统的维修保养,及时处理设备故障。确保每个系统正常运行,以及相应设备正常工作。
  • 学历要求:大专
  • 工作经验:三年以上
  • 外语要求:英语
  • 年龄要求:不限
  • 点击申请该职位
职位简介:Communicates effectively both orally and in writing to provide clear direction to staff. Observes performance and encourages improvement. Interviews, selects, trains, supervise, evaluate, counsels, and administer disciplinary procedures for guest service center staff. Monitors business forecast and makes staffing adjustments as required. 与员工有效的沟通,提供明确指示,关注员工的表现并给予激励。依相关程序面试,挑选,培训,督导,评估,客服中心员工。 Reviews VIP arrival and ensures proper handling of VIPs and groups, Ensure the correct operation of the switchboard to effect the fast and efficient transferring of internal and external calls and all customers requests including wake up calls are auctioned speedily and in accordance with procedures as laid down by the Front Office Manager。 关注VIP预抵及团队客人。确保所有的电话转接高效有序,叫醒电话准确无误。 Greets all guests’ communications with a warm tone, ensuring that they feel welcomed and appreciated when contacting the hotel. 用热情的语调问候所有宾客,让他们觉得倍受欢迎。 Manages guests’ communication in an efficient and effective way, ensuring that guests are not delayed and that replies or follow up is made within Hilton Brand Standard timings. 及时有效的和宾客沟通,确保给顾客及时的答复。 Transfers all internal and external guest calls to the appropriate party correctly, with minimal delay. 及时准确的为国内外宾客转接来电。 Handles and delivers messages in a confidential and professional manner, maintaining guests’ privacy and integrity of the message, and ensuring that the message is accurate and delivered to the guest in a prompt and timely manner. 准确,及时,安全的传递客户信息,确保顾客隐私。 Maintains the integrity of the hotels information by not providing confidential or privacy invasive information about guests or the hotel. Maintains the integrity of the guests’ privacy at all times and adheres to Hilton Brand Standards for communication. 遵循Hilton品牌标准,保护客人隐私,防止酒店数据泄露。 Handles complaints promptly and efficiently, taking the necessary action, and informing the Magic Manager or Guest Relations Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution. 采取必要行动,及时有效的处理顾客的不满,适当的时候告知客服中心经理或宾客关系经理。回访客人,确保客人对解决方法满意。  
  • 学历要求:大专
  • 工作经验:三年以上
  • 外语要求:英语
  • 年龄要求:不限
  • 点击申请该职位
职位简介:Tounderstand and follow up hotel policies, departmental rules, and SOP. 了解及跟进酒店政策,部门规章,和标准操作流程。 To makeregular sales calls to all accounts under his/her. 定期对自己的账户进行销售拜访。 Toresearch on new and potential accounts and explore their full potential. 研究新的和潜在的帐户,并发掘其全部潜力。 To plansales calls properly to maximize the results. 妥善计划销售拜访以最大化的成果。 Toentertain clients regularly. 定期招待客户。 Toconduct hotel inspections. 进行酒店视察。 To meetVIPs’ upon check-in. 帮助贵宾办理入住手续。 Tonegotiate with accounts on banquet, outside catering events and coordinate withBanquet Department and follow-up revisions. 与客户进行关于宴会的谈判,与宴会部门协调和后续修订。 To carryout special projects assigned. 履行所赋予的特别项目。 Tomaintain sales record of all accounts under his/her. 保留自己账户内所有客户的销售记录。 To meetand service in-house FIT clients, groups and organizers. 满足和服务于内部客户、团队和组织者。 To ensurea smooth responses to clients by communicating efficiently with the SalesCoordinator. 通过与销售协调员有效沟通,确保顺利有效地响应客户。 Tooversee that group orders are routed to all departments concerned. 监督团队订单发送到各有关部门。 Tofollow-up correspondence. 跟进邮件。 Reportnew trends in the market and work with the Commercial Director/ CommercialManager/ DOS/ ADOS in reviewing the strategy in a timely manner. 报告在市场上的新趋势,并与商务总监、商务经理、销售总监、销售副总监及时审查策略。 To submitSales weekly sales plan and sales report. 提交每周销售计划和销售报告。 Attendsales briefing and meeting. 出席销售简会和会议。
  • 学历要求:高中
  • 工作经验:应届毕业生
  • 外语要求:英语
  • 年龄要求:18-30
  • 点击申请该职位
职位简介:Job Responsibility 岗位职责: Be in charge of hostess, order and provide high-quality service. 根据酒店标准,负责为客人领位、点单并提供优质的服务。 Answer the question of guests about the menu and drinks and offer the advice. 向宾客呈送菜单,回答客人的问询并为客人提供关于食品和饮料的建议。 Serving dishes for guests as soon as possible according to kitchen operation. 根据厨房营运状态,尽可能迅速的为宾客上菜。 Be responsible for cleaning and setting the table when guests finished their meal. 宾客用餐结束后负责台面或餐桌的清理并按要求重新摆台。 Have well knowledge about restaurant menu and it is possible to recommend the dishes and promotion to guests. 熟悉菜单,对菜品及饮料有较全面的认知,能够为宾客推荐菜品及当令的促销。 Keep restaurant cleaning and ensure the quality of service. 保持餐厅的卫生,确保服务质量。 Job Qualifications: 任职资格: Hard working and strong anti-stress ability. It is a plus if you have the restaurant experience. 吃苦耐劳,抗压能力强。有餐饮服务经验者优先。 Working shift must be accepted for you, from: 11:00-14:00 & 17:00 – 22:00 能接受两头班,工作时间:11:00-14:00 17:00-22:00 Bright and outgoing, have strong service consciousness. 性格开朗、头脑灵活、具有较强的服务意识和责任感。 Benefits: 福利待遇: If you need, we would provide dormitory for you. (300yuan per month) 如有需要,我们将为您提供员工宿舍。(每月300元) Staff can enjoy free meals in our staff canteen. 酒店员工可享有免费的工作餐。  
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