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  • 万达酒店及度假村Wanda Hotels & Resorts
  • 上海罗克福特西岸酒店
  • 上海国际会议中心东方滨江大酒店
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职位名称 公司名称 工作地点 发布日期
  • 学历要求:不限
  • 工作经验:一年以上
  • 外语要求:英语
  • 年龄要求:不限
  • 点击申请该职位
职位简介:Handles all internal and external guests enquire promptly with minimal delay, directing them to the correct party with which they wish to speak and providing information where necessary. 及时处理内部及外部客人的需求。转接到客人希望的相关部门并随时提供信息。 To effectively manage all hotel communications; telephone, fax, mail; in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel. 及时有效并友善地管理酒店所有的沟通包括电话,传真以及邮件。确保当客人联系酒店时感受到欢迎。 Handles all messages in a private and confidential manner, ensuring privacy for the guest and that messages are received and delivered clearly, accurately and in a timely manner。 以保密的方式处理所有信息。确保客人隐私的同时清晰,准确和及时地收发信息。 Monitoring performance, providing guidance and make decisions. 监督服务,提供指导并做出决定。Ensure the complete knowledge of all systems used in the MAGIC CENTERR department 熟知宾客服务中心使用的系统及设备。 Effect the fast and efficient monitoring and follow up of guest requests 快速有效地监督和跟进客人需求。 Ensure a high level of product knowledge of the hotel and local area 全面了解酒店及本地的产品知识。 To be fully conversant with the Hotel Emergency and Evacuation procedures 完全了解酒店的紧急预案及疏散程序。 To be well informed of specials of the day, promotions, daily events etc. 了解特殊日子,推广及每日宴会等。 Ensure PAR level of amenities and restock daily. 确保相关物品库存量及库存标准。 To be fully conversant with manual Front Office procedures to be used in the event of the Hotel’s systems being off-line 熟知在酒店系统瘫痪的情况下手工操作前台程序。 This position includes night shift work as well as early and late shifts on a rotating basis 该职位需早,中及夜班轮班。 Ensure grooming within the department is in line with the Hotel policy 确保部门仪容仪表与酒店规章相一致。 To actively promote the benefits of Hilton HHonors to all guests and patrons of the Hotel, adopting a proactive sales attitude. 积极主动地向所有客人推广希尔顿荣誉会。 Must know all Hotel products and services and actively recommend to our guests 必须了解酒店产品和服务并主动向客人推荐。  
  • 学历要求:大专
  • 工作经验:三年以上
  • 外语要求:英语
  • 年龄要求:不限
  • 点击申请该职位
职位简介: To understand and follow up hotel policies, departmental rules, and SOP. 了解及跟进酒店政策,部门规章,和标准操作流程。 To make regular sales calls to all accounts under his/her. 定期对自己的账户进行销售拜访。 To research on new and potential accounts and explore their full potential. 研究新的和潜在的帐户,并发掘其全部潜力。 To plan sales calls properly to maximize the results. 妥善计划销售拜访以最大化的成果。 To entertain clients regularly. 定期招待客户。 To conduct hotel inspections. 进行酒店视察。 To meet VIPs’ upon check-in. 帮助贵宾办理入住手续。 To negotiate with accounts on banquet, outside catering events and coordinate with Banquet Department and follow-up revisions. 与客户进行关于宴会的谈判,与宴会部门协调和后续修订。 To carry out special projects assigned. 履行所赋予的特别项目。 To maintain sales record of all accounts under his/her. 保留自己账户内所有客户的销售记录。 To meet and service in-house FIT clients, groups and organizers. 满足和服务于内部客户、团队和组织者。 To ensure a smooth responses to clients by communicating efficiently with the Sales Coordinator. 通过与销售协调员有效沟通,确保顺利有效地响应客户。  Negotiation for rates (Corporate and Travel Agents). 价格谈判(企业及旅行社)。  Follow-up bookings status and to discuss group requirements (meeting arrangement, breakfast, lunch, dinner etc.). 跟进订单状况,并讨论团队客户的要求(会议安排,早餐,午餐,晚餐等)  Follow-up on deposit. 跟进押金。 To handle correspondence to agent / incentive organizer. 处理第三方代理和会议组织者的邮件。 To conduct hotel inspection.  进行酒店视察。  To oversee that group orders are routed to all departments concerned. 监督团队订单发送到各有关部门。 To follow-up correspondence. 跟进邮件。 Report new trends in the market and work with the Commercial Director/ Commercial Manager/ DOS/ ADOS in reviewing the strategy in a timely manner. 报告在市场上的新趋势,并与商务总监、商务经理、销售总监、销售副总监及时审查策略。 To submit Sales weekly sales plan and sales report. 提交每周销售计划和销售报告。 Attend sales briefing and meeting. 出席销售简会和会议。      
  • 学历要求:不限
  • 工作经验:不限
  • 外语要求:不限
  • 年龄要求:不限
  • 点击申请该职位
职位简介:Ensure day to day operational efficiency of the section 保证工作区域内的工作效率。 Check linen and guest items to be washed, ensure that they are free from hooks, pins, nails and other items that will cause damage to the machines. 在洗涤前对客用品或布草先进行预检,确保无任何杂物,诸如钩子、针、指甲等混入其中,以防洗涤时损坏织物。 Wash all uniforms and soak overnight, if necessary. 对员工制服进行洗涤。 Sort out all guest articles and house linen according to colour, material and degree of soil and stain before washing. 依据被洗物品的颜色、面料及受污程度进行分类。 Remove stains on garments before washing or wash badly stained house linen in heavy soil formula, if required. 洗涤前对衣物上的污渍应先行去除,而对于布草上的严重污渍,则应用特别程序洗涤。 Take great care that no damage will come to them. 对每种织物操作时应尽量小心谨慎,以免其被损坏。 Do not overload the washer and tumbler. 注意对洗衣机和烘干机的操作,且勿超载。 Follow the wash formula set by the hotel. 采用酒店设定的程序洗涤。 Adjust the water and steam valves in accordance to pre-set wash formulas. 依据洗涤程序,开关水和蒸汽阀门。 Add washing solution and chemicals in accordance to pre-set wash formulas. 根据洗涤程序,增加相应的洗涤药剂药粉。 Keep and use washing detergent, chemicals according to approved procedure. Keep these detergents in a safe place and in order. 遵守洗涤剂操作流程,同时把洗涤剂安放在安全部位。 Maintain the established number of washing, rinsing and tumbling loads per hour. 对每小时的洗涤、烘干量进行记录。 Maintain the required temperature of the tumbler / dryer machine, so that all articles will be free of wrinkles. 根据要求设定不同的烘干温度,以防织物烘干后起皱。 Operate the dryer in accordance to approved procedure. 依据流程要求操作烘干机。 Separate / segregate guest articles according to type of material and garments and proceed to dry accordingly. 根据衣物面料的不同分别对其采用不同的烘干程序。 Check and separate articles that come out of the machines that need to be rewashed, repaired or need spotting. 对洗涤后另需回洗或修补的布草要进行分类。 Help fold towels and other linen. 帮忙折叠毛巾和其他布草。 Load and unload extractor.  Load all dried linen and deliver them to the next section. 负责布草的装卸载,并把洗好的布草运送到下一个工区。 Check the amount of laundry supplies daily, ensure that there will be enough to last a week. 检查每天工作所需的各种物品,确保其有一周的用量。 Report needed supplies to the laundry supervisor. 如发现备品不够要通知主管。 Clean equipment a machines at the end of the days work.  Be sure to turn off steam, hot and cold water valves before going off duty. 下班之前清洁设备,特别是要关闭蒸汽和冷热水阀。 Keep working area clean at all times, not only after the day’s work but also before starting the day’s work and during the tour of duty. 无论何时均应保证所工作的区域干净整齐。 Contribute to the overall operational efficiency 保证日常工作的有效性。 Ensure all laundry equipment are functioning properly.  Inform the laundry supervisor of any defective equipment / material. 确保所用设备运转良好,如有问题须通知主管。 Surrender all Lost and Found items to the laundry office as soon as found.  Ensure item/s surrendered are properly labeled, submit required report before going off duty. 如发现遗失物品,应立即上交给办公室,同时保证工区内所有物品均有标签,同时下班前做好应交的报告。 Report problems encountered during washing and tumbling operations to the laundry supervisor immediately. 如设备在运转中有任何问题,应即刻报告主管。 Carry out other duties, as assigned by the laundry supervisor. 服从主管的各项工作安排。 Follow all hotel, laundry and housekeeping departmental policies and procedures to be able to perform duties and responsibilities efficiently and effectively. 遵守所有酒店或部门制定的政策和规定,以确保工作的成效性。 Be aware of hotel emergency, safety and pest control procedures. 执行酒店相关的紧急、安全和杀虫程序。 Maintain personal grooming as per hotel’s standard, to project an efficient, professional, neat and tidy appearance to co employees. 依据酒店规定修整自身的仪表,以一个干净、整洁的职业形象示人。 Emphasize good personal behavior, as per guidelines laid down in the Employee Handbook and promote the spirit of teamwork, whenever and wherever possible. 无论何时何地,以“员工手册”上的标准及团队合作精神来规范自身的行为。  
  • 学历要求:大专
  • 工作经验:二年以上
  • 外语要求:英语
  • 年龄要求:不限
  • 点击申请该职位
职位简介:This position is concerned with the efficient and professional service of food and beverages within the Lobby Lounge, ensuring that the restaurant returns a budgeted profit through tight cost and stock control. Direct supervision of staff is necessary, while ensuring that all guests receive optimum service in accordance with the standards, policies and procedures of this hotel and Hilton International. 此职位要求能够为酒廊提供专业快捷的餐饮服务,通过成本及库存控制来获得计划盈利。直接督导员工的工作,通过遵守餐厅和希尔顿国际酒店的规章制度以确保为客人提供符合标准的完美服务。 Confidently knowing the food and beverage menu contents and be able to explain them in detail to guests. 熟悉掌握菜单及饮料单上的内容,并可以详细的给客人做出解释。 Understand dietary requirements and offer appropriate suggestions. 了解健康食品的要求,并可以给出适当的建议。 Be able to make suggestions on the menu that might suit guests of different nationalities. 可以根据客人不同的国籍推荐菜单上的食品。 By knowing menu items of all other outlets to recommend guests to other outlets. 了解其他餐厅的菜肴,以便向客人推荐。 Confidently knowing opening hours of all restaurants & Hotel outlets. 熟悉所有餐厅及饭店其他部门的营业时间。 Being able to recommend other restaurants & city attractions to Hotel guests. 可以向客人推荐其他具有吸引力的餐厅或场所。 To actively check staff product knowledge on each shift. 在工作中随时检查员工的产品知识。 Check reservations for the day, ensuring that the restaurant & staff have tables ready and large bookings have been confirmed by phone. 检查餐厅当天预定,保证员工能够按照预定准备及正确摆台,做好相应的准备,并能致电确认预定。 To be actively involved in the duties of a food and beverage attendant and cashier while on duty, as well as supervising the service of all guests in the restaurant. 积极完成餐厅侍者及收银的工作,并主管所有客人的服务工作。 Follow up any guest questions or queries immediately and if you don’t know the answer, check with your Manager. 满足客人的各项要求,如不能立即回答客人的问题请与经理联系。 A supervisor must have detailed knowledge of Departmental Standards. 作为主管需熟悉掌握部门的各项标准。 Be able to explain the Standards to the team. 可以为团队成员解释介绍服务标准。 Positively dealing with and learning from customer complaints and comments with follow up and feedback to the Manager. 以积极的态度为客人服务,协助各种合理要求,并对餐厅其他员工进行客人需求的培训。
  • 学历要求:不限
  • 工作经验:三年以上
  • 外语要求:英语
  • 年龄要求:不限
  • 点击申请该职位
职位简介: Handles all internal and external guests enquire promptly with minimal delay, directing them to the correct party with which they wish to speak and providing information where necessary. 及时处理内部及外部客人的需求。转接到客人希望的相关部门并随时提供信息。 To effectively manage all hotel communications; telephone, fax, mail; in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel. 及时有效并友善地管理酒店所有的沟通包括电话,传真以及邮件。确保当客人联系酒店时感受到欢迎。 Handles all messages in a private and confidential manner, ensuring privacy for the guest and that messages are received and delivered clearly, accurately and in a timely manner。 以保密的方式处理所有信息。确保客人隐私的同时清晰,准确和及时地收发信息。 Supervise the operation of the department and ensure that a high level of customer service is  consistently maintained. 督导本部门的运作并确保高品质服务的连续性。 Deal efficiently and courteously with all customers’ requests by monitoring and following up with the according team members and correct channels. 监督并跟进本部门员工以合理的方式有效并友善地处理客人的要求。 Ensure the well being of all MAGIC Agents and Runners, compile departmental working schedules and ensure that departmental meetings are held on a regular basis in addition to daily briefings. 确保本部门员工在舒适的环境下工作。制定工作计划,除了召开日常例会外需经常地举行本部门会议。 Ensure that staffing levels are kept to cover business expectations, Training is carried out on an ongoing basis, development within the department is facilitated for all staff members and  reviews are carried out with all members of the team. 按运作需求安排人员。确保持续性的培训并对员工发展体系建立和回顾。 Train and shadow all new team members according to the training schedule. 按照培训计划对新员工进行培训和跟踪。 Ensure standards and procedures are set and understood. 建立标准和程序并使之明了。 Ensure the correct operation of the MAGIC Department 确保客服中心的正常运作。 Ensure the complete knowledge of all systems used in the MAGIC department 熟知客服中心使用的系统及设备。 Effect the fast and efficient monitoring and follow up of guest requests 快速有效地监督和跟进客人需求。 Ensure a high level of product knowledge of the hotel and local area 全面了解酒店及本地的产品知识。 To be fully conversant with the Hotel Emergency and Evacuation procedures 完全了解酒店的紧急预案及疏散程序。 To be well informed of specials of the day, promotions, daily events etc. 了解特殊日子,推广及每日宴会等。 Ensure PAR level of amenities and restock daily. 确保相关物品库存量及库存标准。 To be fully conversant with manual Front Office procedures to be used in the event of the Hotel’s systems being off-line 熟知在酒店系统瘫痪的情况下手工操作前台程序。 Ensure grooming within the department is in line with the Hotel policy 确保部门仪容仪表与酒店规章相一致。 To actively promote the benefits of Hilton HHonors to all guests and patrons of the Hotel, adopting a proactive sales attitude. 积极主动地向所有客人推广希尔顿荣誉会。 Must know all Hotel products and services and actively recommend to our guests 必须了解酒店产品和服务并主动向客人推荐。 Review work schedules of the Magic department 回顾客服中心的工作计划表。 Ensure that there is a thorough hand over at the completion of each shift 确保每一班的完全交接。  
  • 学历要求:不限
  • 工作经验:不限
  • 外语要求:英语
  • 年龄要求:不限
  • 点击申请该职位
职位简介: ※Principle Responsibilities & Position Purpose: ※职责目标: Perform the actual manual and technical operation of the PABX Switchboard, Send faxes and provide a system of locating or paging guests who have telephone calls. To facilitate a memorable guest experience during the guests stay, by delivering items, acting upon requests and providing guest assistance where required, and to adhere to Hilton Brand Standards. 礼貌专业的接听,转接所有来电,依照希尔顿品牌标准及客人的不同需求协同相关部门为客人提供服务,让顾客在到达,停留,离开的整个过程中享受热情周到的服务。   ※Specific Job Knowledge, Skill and Ability: ※工作技能技巧要求 The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.   Ability to read, writes, speak and understand the English language to communicate effectively with guests and employees. 能有效的用英语沟通交流。   Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts. 擅长于处理宾客关系,能快速有效的应对各种问题。   Interpersonal skills to provide overall guest satisfaction. 以较强的人际交往能力提高客人满意度。   Ability to work under pressure and deal with stressful situations during busy periods. 能在强压下胜任工作。
  • 学历要求:不限
  • 工作经验:应届毕业生
  • 外语要求:不限
  • 年龄要求:不限
  • 点击申请该职位
职位简介:Principle Responsibilities & Position Purpose:职责目标:Fulfill their duties and ensuring property of the hotel and employee in safe.履行岗位职责,完成岗位工作,确保酒店客人及员工安全。 Essential Responsibilities:基本职责:Strictly implement the safety measures per Hilton Hotels Safety Management Policy and Guidance. 严格执行有关希尔顿安全管理的条例政策。 The safety rule will be implemented and do own work well, and to maintain security awareness at all times and in the event to take appropriate action that does not endanger you, colleagues, customers or visitors in the hotel. 维护酒店安全秩序,尽职尽责完成岗位工作,时刻保证酒店安全,在大型事件中采取正确的行动确保自己、同事、客人及参观者不受伤害。Patrol and check the whole of parking. Make conformation with any damaged cars owner. 负责巡查车辆及车场设施情况,做好车况记录,对有损伤车辆请司机签名确认。Ensure the fire facilities are all in place and the safety passage is smooth.负责检查车场消防器材的完好情况,保持消防通道的畅通。Keep parking area in safe and in good order.负责车场的安全管理,维持车场秩序。Responsible to receive the involved parking fees.负责进入停车场车辆停放费用的收取工作。Make a record to the details of each duty.做好当值期间的各项情况记录工作。Fire issued area should be patrolled regularly. Report to management or action-taken immediately in case of any emergency. 定期对饭店进行消防的巡视,及时发现隐患,及时上报并采取措施。Keep communication equipments and safety facility are all in good order. 爱护使用的通讯器材和各种安全设施。Strictly implement the rules and policy per Hilton Hotels. 严格遵守酒店的各项规章制度。Leaning more knowledge about security and enhance personal service skill.认真学习业务知识,提高业务水平。
  • 学历要求:不限
  • 工作经验:二年以上
  • 外语要求:英语
  • 年龄要求:不限
  • 点击申请该职位
职位简介:Creation and execution of design concepts for the hotel’s promotional materials, collaterals, theme decor and other items based on specifications given on assigned subject. 基于指定的主题,创作和执行酒店宣传材料、印刷品、主题装饰和其他东西的设计理念 Production of design thumb prints, art works for submission and approval. 生产设计艺术作品交由提交和批准。 Converts designs into camera-ready artwork (ready for printing or production) – manually or using desktop publishing system 把设计稿转换为影印品(可用于打印或生产),可手动操作或使用桌面印刷系统 Design and production of signage, banquet posters, banners, backdrops, décor 设计和制作标牌、宴会海报、标幅、背景灯装饰 Ensures that HI identity guidelines are followed on creative materials (i.e. hotel brand, color, specifications) 确保希尔顿标准在创造性材料(如酒店品牌、颜色、规格)等上被遵守 Ensures jobs are scheduled properly and time management is exercised for art section to meet set deadlines for design and art works 确保适当安排工作,时间管理被很好地执行以满足设计和艺术品的截稿日期 Organizes creative library (designs, graphics, photographs, books, reference materials, color guides) for easy reference 组织创新图书馆(设计、图画、照片、书籍、参考资料,颜色指南) 以方便参考 Ensures that Desktop Publishing System is regularly serviced and maintained 确保桌面出版系统定期维修及维持 Plans out purchase of art supplies, paper stock and monitors proper usage 计划购买美术用品、纸制用品,并控制适当的使用 Replenishment of required art supplies, paper stock 需要的美术用品补充和纸制品 Perform related assignments that may be required from time to time. 执行每次需要的相关任务 Maintenance of art work and design filing system 维护艺术作品和设计档案系统 Work with Hilton web marketing to ensure contents of Hilton Hotel pages are updated at all times 与希尔顿的网络营销合作,确保希尔顿酒店网页及时更新 Specific Job Knowledge, Skill and Ability: 工作技能技巧要求: Creative 创造性 Extensive knowledge of designing and art work production 广博的设计知识与艺术作品生产 Knowledge of printing process 印刷知识 Extensive knowledge of desktop publishing system operation 广博的知识的桌面出版系统操作 Knowledge of freehand designing 徒手设计的知识    
  • 学历要求:不限
  • 工作经验:不限
  • 外语要求:英语
  • 年龄要求:不限
  • 点击申请该职位
职位简介:Principle Responsibilities & PositionPurpose: 职责目标: This position involves meeting and greeting all guests as they enter and leave the  Restaurant while controlling the cashiering duties for the restaurant.It is also expected to assist with and ensure that all guests receive optimumservice of food and beverages in accordance with the standards, policies andprocedures of this hotel and Hilton International. 本职位是在餐厅的入口迎接问候客人,并兼管餐厅的收银工作。保证客人享受到符合国际希尔顿酒店优质服务标准的服务. 岗位职责 1.在宾客面前随时保持整洁友好愉快的形象。 2.向宾客提供礼貌周全的服务,对于宾客的要求、不满和需要及时做出回应及时向领班或餐厅经理汇报。 3.迎接问候宾客,并将其领入座位并协助领班或餐厅经理对客订座,并合理分配。 4.记住所有宾客和常客的姓名。 5.和宾客交谈,回答宾客提出的问题。 6.接受电话订座,使用最好的电话谈判技巧。 7.回答宾客有关本酒店的特殊活动和菜单等。 8.熟悉菜单和饮料单。 岗位要求 1.中专以上文化程度,能基础英文交流优先。 2.熟悉餐厅特色,了解饭店餐饮服务设施。 3.具有较好的语言表达能力,讲话口齿清楚,反映灵敏,有较强的沟通技巧。 4.身体健康,仪表端庄大方,气质较好。          
  • 学历要求:不限
  • 工作经验:不限
  • 外语要求:英语
  • 年龄要求:不限
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职位简介: Essential Responsibilities: 基本职责: Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Electronic coded keys. Non –verbally confirms the room number and rate. Promotes and administers Hilton Marketing programs such as Hilton Honors, for arriving guests. Ensures guests knows location of room , containing room keys , tokens of our appreciation ,gifts , etc ,to guest . 根据预订优质快速的为客人办理入住手续,确认相关信息,如:房价,人数等,依客人喜好予以排房。向客人介绍酒店各种宣传促销活动及推销希尔顿荣誉客会给非会员,吸引新会员的加入。指引去房间的方向并解释房卡的使用方法,向客人分发礼物等。   Ensures rooms and services are correctly accounted for within guest statement properly accounts for service provided by the hotel. Assist guests with check out payments or charges. Accepts and records vouchers, credit, traveler’s checks, and other forms of payment, converts foreign currency at current posted rates. 确保入住期间的各项需求能有效满足,帮助客人办理外币兑换及结帐手续。接收现金,信用卡,旅行支票,公司或第三方付费等付款方式。 Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions. 对自己权限范围内不能予以解决的问题和需求,及时反馈给相应部门和人员予以解决。 Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listens and extends assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plans and implements detailed steps by using experienced judgment and discretion. 沉着冷静的应对和处理各类客人投诉,如:客人对价格不满,空调或供暖系统的不足等。 Specific Job Knowledge, Skill and Ability: 工作技能技巧要求 Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. 擅长于处理宾客关系,能有效快速的应对处理各种问题。   Ability to read, Listen and communicate effectively in English, both verbally and in writing. 能用英语有效的倾听和进行沟通。   Ability to access and accurately input information using a moderately complex computer system. 熟练操作酒店电脑系统。   Interpersonal skills to provide overall guest satisfaction. 以较强的人际交往能力提高客人满意度。   Ability to work under pressure and deal with stressful situations during busy periods. 能在强压下胜任工作。    
  • 学历要求:不限
  • 工作经验:五年以上
  • 外语要求:不限
  • 年龄要求:不限
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职位简介:职责要求: Under the general guidance of the Asst/ Chief Steward, within the established policies & procedures of Hilton, oversees & supervises all aspects of stewarding operation during a shift. 在管事部副经理或经理的指导监督下制定希尔顿的政策和规章,监督指导管事部的运营 The Steward Supervisor ensures that the cleanliness, hygiene and sanitation of all kitchen areas, equipment and utensils are maintained in accordance to established quality standards. 管事部主管负责确保整个厨房区域的清洁度,卫生,设备和用具清洁卫生达到品质标准.  
  • 学历要求:不限
  • 工作经验:不限
  • 外语要求:不限
  • 年龄要求:不限
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职位简介: 岗位职责 1.掌握所负责楼层的住客状况,提供对客服务。 2.管理好楼层定额物品,严格控制客用品消耗,做好废品回收。 3.负责对结帐房间的查房工作。 4.负责查收宾客洗衣、酒水的送回和补充工作。 5.负责楼层公共区域卫生的清洁工作和部分房间的清洁工作。 6.负责杯具的清洁与消毒工作。 7.负责脏布草的收集、更换与新布草的折叠、摆放工作。 8.完成易耗品的每期盘点工作。 Principle Responsibilities & PositionPurpose: 职责目标: This position is concerned with cleaning and maintaining up to required standard ofthe established number of guest rooms and providing courteous and attentiveservice to the guests. 本岗位负责按照标准要求清理维护客房卫生,为客人提供礼貌周到的服务。 Specific Job Knowledge, Skill and Ability: 工作技能技巧要求: Must be physicallyfit and able to work long hours. 身体健康,而且适应长时间工作 Able to work undergreat physical and mental pressures. 能够承受工作压力 Good eyesight. 视力良好 Understand basicspoken English. 会说简单英语口语    
  • 学历要求:不限
  • 工作经验:三年以上
  • 外语要求:不限
  • 年龄要求:不限
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职位简介:※Principle Responsibilities & Position Purpose: ※职责目标: This position is concerned with the safety inspection to whole hotel and supervising security guards to work well. Assist security manager of the daily affairs. 监督警卫人员履行其职责。对酒店进行安全检查。协助安全部经理的日常工作。 ※Specific Job Knowledge, Skill and Ability: ※工作技能技巧要求: College graduates or have equivalent. 大专院校毕业或具有同等学历。 Mater the hotel security management and fire knowledge. Understand the public security fire control knowledge. 掌握酒店保安管理知识及消防知识。懂得治安消防监控业务知识。 Familiar with the fire regulations law and understand the traffic safety laws and regulations. 熟悉治安消防管理条例,了解交通安全法规。 Be able to organize and direct the staff according to job specifications requirement to complete tasks. 能组织和指挥员工按工作规范要求完成工作任务。 With a work ability to take part in cases of accident investigation. 能参与案件、事故调查工作的能力。 With a strong linguistic ability to express and able to write a work report. 语言表达能力较强,能书写工作报告。 Pass B-level examination of Hotel English. 通过酒店英语B级考试。 More than two years working experience as team leader of the Department. 担任本部门领班两年以上。  
  • 学历要求:不限
  • 工作经验:三年以上
  • 外语要求:英语
  • 年龄要求:不限
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职位简介: Principle Responsibilities & PositionPurpose: 职责目标: Provide leadership and guidance to Front Desk staff during the assignedshift to ensure consistent quality service is provided. 负责当值期间领导前台接待做好各种接待工作,提供一致高效的服务。 Specific Job Knowledge, Skill and Ability: 工作技能技巧要求 The individual mustpossess the following knowledge, skills and abilities and be able to explainand demonstrate that he or she can perform the essential functions of the job,with or without reasonable accommodation. Basic mathematicalcomprehension to understand and interpret numbers as they apply to operationsin hotels. 优越的数据理解性,能对日常营运的数据给予合理恰当的解释。 Ability to read,writes, speak and understand the English language to communicate effectivelywith guests and employees. 能有效的用英语沟通交流。 Ability toeffectively deal with internal and external customers, some of whom willrequire high levels of patience, tact and diplomacy to defuse anger, collectand analyze accurate information and resolve conflicts. 擅长于处理宾客关系,能快速有效的应对各种问题。 Ability to accessand accurately input information using a moderately complex computer system,including Hilton property management systems. 能快速有效的运用电脑操作系统,包括希尔顿自有的管理系统。 Interpersonal skillsto provide overall guest satisfaction. 以较强的人际交往能力提高客人满意度。 Ability to workunder pressure and deal with stressful situations during busy periods. 能在强压下胜任工作。    
  • 学历要求:不限
  • 工作经验:三年以上
  • 外语要求:英语
  • 年龄要求:不限
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职位简介:Principle Responsibilities & Position Purpose: 职责目标: Verify and check all daily operating checklists and operating forms 检查每天工作日程。 Verify and maintain equipment inventories. Select, store, and issue equipment as needed. 核实和确保所有设备的 存货情况。 Attend daily roll call and monthly meeting, take notes and necessary action and distribute all information to fellow section team members concern 参加月例会,与其他部门的成员一样,明确所有部门内下达的要求,分配的工作。 Update and input all necessary reports, fitness assessment, orientation workouts, pre plan programs into the necessary forms, folders and cabinets. 更新和输入所有必要的报告、健身评价、定位的训练、预计划程序必要的形式,文件夹和橱柜。 Assist and attend to all walks in members and hotel guests in your respective working area or section. 协助和指导所有的员工,在过道间遇到客人的时候,或者在自己工作的范围之内,要表示出对客人的礼貌和尊敬。 Assist and help any members or guests that requires any assistant in the gym or aerobic studio. 指导和帮助员工或者在健身房内任何有需要的客人。 Attend to all walk in visitors, guests and telephone calls or inquires. 及时给予客人或者电话咨询者给予任何帮助活和需求。 Handle all members or guest who breaks our rules and regulations of the club or membership. 对任何员工或者客人在工作区域有违反规定的行为给予管制。 Handle reservations regarding fitness assessment etc.… 根据健身中心的情况, 掌控预定的情况。 Handle all operating equipment, accessories, towels, etc.… 对一切设备,附件, 或者毛巾的 使用等等, 进行负责。 Check and maintain the cleanliness of all equipment on a daily basis. 保证日常设备使用的清洁度。 Report to your immediate supervisor or manager regarding any issues 如遇任何问题 , 请向所造主管或者经理报告。 Co-operate with fellow team members and assist in any way. 与组员团结合作, 共同进退。 Daily communication between your section and other section regarding work related issues. 根据相关工作中的问题, 各部门之间要做好沟通。 Develops health and fitness programs for members and manages promotional activities in support of these programs. 经理要对健身中心的相关项目积极支持。 Supervises personnel, which typically includes recommendations for hiring, firing, performance evaluation, training, work allocation, and problem resolution. 主管自身要以身作则,要对员工的雇佣, 培训, 工作表现和问题的解决给予自己的建议。 Develops and delivers a range of health, fitness, safety, CPR, and first aid courses to clients and staffs. 不断提高自身和加强学习,关于健身和急救的相关的知识,同时在工作中告诉给客人或者员工。 Develops record keeping procedures and manages appropriate department records in accordance with applicable regulations, policies, and standards. 对相关的管理和对部门相关管理的记录, 要全部符合国家的政策, 法规和标准要求。 To compile the gym, pool and attendant work schedule. 完成所要求的工作流程。 To schedule the staff on their workstations and assign specific tasks of the daily workload. 布置员工的工作岗位, 如有特殊工作安排, 要标明出来。 To complete all monthly reports on time. 要及时完成每月的报告。 To observe and evaluate staff on a regular basis and assist them in any way possible. 对员工的相关工作是否符合规定要进行观察和评估,必要时候要给予帮助。 To co-operate with Senior Consultant on reservation and sales inquiries matters. 对一些预定和销售, 要和高级销售顾问, 合作协商。 Abide by the Lifestyle & Hotel code of conduct. 遵守酒店日常行为准则。 Abide by the Lifestyle & Hotel Employee Handbook. 遵守酒店员工日常行为守则。 Abide by the Lifestyle and Hotel policies and procedures. 遵守酒店相关法律法规。 Analyses, evaluates and improves personal performance on a continual basis. 分析, 评估,和提高自我的行为操守。 Carry out other tasks as directed by the head therapist. 对水疗主管分派的任务, 要坚决贯彻执行。 To conduct M.O.D duties diligently and effectively. 有效的协助水疗经理的工作。 To report and give feedback to the spa manager if always in doubt pertaining on any matters.  对再三出现的情况和事宜,要及时报告或反馈给水疗主管。 Specific Job Knowledge, Skill and Ability: 工作技能技巧要求: To assist the manager in ensuring, administering and checking the day-to-day sales and operations of the Health Club. 协助经理检查,管理,并确保康体中心每天的销售和营运状况。 Motivates sales staff to achieve sales goals 鼓励员工完成销售目标。 Conduct daily roll call or weekly communication meeting and attend daily operation meeting & internal department head meeting conducted by the manager. 在经理的指导下, 处理每天的来电,出席周例会,每天的会议小结,和部门内部负责人的相关会议。 Min 2-3 years experience in Fitness, Spa or Hotel Health Club as Supervisor. 至少2-3年在健身中心,水疗和康体中心担任主管的相关工作经验。 Excellent written and spoken Mandarin & English are a must. 中英文听说能力优秀。 Good computer skills with minimum requirement in use of Microsoft Windows 98 or higher, Microsoft Office 97 or higher, Internet and other popular software. 擅长使用电脑的的相关操作系统, 如WINDOWS 98,97或者更高,熟练掌握INTER网或者相关软件。 Good interpersonal & communication skills. 有良好的沟通技能。 Ability to work independently and as a team. 在团队工作中, 能独立胜任工作。 The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要 ,该部门有权更改或补充该职位描述。 Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责      
  • 学历要求:大专
  • 工作经验:不限
  • 外语要求:英语
  • 年龄要求:不限
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职位简介:负责向大众、顾客、酒店和社区推广酒店形象、设施和服务,酒店和社区。与大众媒体和社区就酒店利益积极接触,建立、维持与新闻界和当地社区的良好关系,维护酒店在市场上稳固的地位。 Planning, budgeting and execution of the hotel’s advertising campaigns in liaison with the company’s official advertising agency. 规划、预算、并执行酒店的广告活动,与公司官方的广告机构联系。 Coordination and implementation of communication plan for the hotel activities and promotions in coordination with various revenue-earning departments in the hotel (i.e. sales, food and beverage, spa etc.) 与各种具有收入的部门(即客房销售,餐饮,水疗等)协调和沟通酒店的促销活动计划 Development of good relations with the media (print, broadcast, etc.) and implementation of the hotel’s publicity campaign. 负责酒店的宣传活动,发展同媒体(印刷,广播等)实现良好的关系 Management of a complete, targeted data base and direct mail campaigns to promote hotel business. 管理一个完整的有针对性的数据库以促进酒店业务。 Overall supervision of production of hotel printed materials to ensure compliance with Hilton Identity Guidelines. 酒店印刷品的整体生产监督,以确保与希尔顿身份的统一。 Work with Hilton web marketing to ensure contents of Hilton Hotel pages are updated at all times. 与希尔顿酒店网络营销合作,确保希尔顿酒店的网页内容随时更新。 Monitoring and control of expenses based on approved Sales & Marketing budget 监测和费用控制预算批准的销售和市场营销的基础 Coordination and implementation of various hotels projects in liaison with other hotel department s and/or outside organizations/ government bureaus. 协调和执行项目的各酒店与其他酒店部门及/或/政府部门以外的机构联系。 To ensure press releases are sent to all local & regional newspapers and magazines on all happenings/ events in the hotel. 确保新闻稿发送到所有本地及地区性报纸,关于所有在酒店发生的事情 To coordinate with all activities concerning publicity in film shooting, photo shooting, interviews by local & overseas media etc. 协调处理有关本地及海外媒体等在电影拍摄,照片拍摄,采访宣传活动 To maintain stock inventory of an updated photo library and press kit. 维持照片库的更新和新闻资料袋库存。 To be responsible for the preparation, planning and execution of the hotel’s public relations activities plan. 筹备,规划和酒店的公共关系活动计划的执行工作。 Maintain update profiles of the hotel’s key personnel. 维护更新酒店的主要人员的介绍。 To coordinate with the printing, design as well as adherence to the corporate guidelines for all printed materials of the hotel. 配合印刷,设计,以及坚持对酒店的所有印刷品的企业准则。 Regular communication & entertainment with the local press. 定期与当地新闻界沟通 Supervision of design projects. 监督设计项目 Handle the administration of the Marketing Communication Department 处理好政府部门的营销传播 Any other duties assigned by the DBD. 任何其他DBD分配的职务。 The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要 ,该部门有权更改或补充该职位描述。 Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。  
  • 学历要求:不限
  • 工作经验:五年以上
  • 外语要求:英语
  • 年龄要求:不限
  • 点击申请该职位
职位简介:Responsible for planning, organizing, coordinating, supervising, ensuring and maintaining the smooth and efficient operation of Fitness Center and other recreation facilities of the hotel and all guest services including memberships to achieve maximum guest satisfaction and generate profit. 计划,组织,协调,督导健身中心运作,确保健身中心以及饭店的其它设备有效地运行,包括使员工最大限度满意地完成各项工作,更好的创造效益。 Facilitate a quick and efficient service by ensuring that all guests leave happy with their stay .Ensuring consistency of standards throughout the operation by adhering to Hilton brand standards. 提供快速有效的服务使客人拥有愉快的离店经历。按照希尔顿的品牌标准以确保运作中服务标准的一贯性。 Oversee the smooth running of the Fitness Center on a day to day basis to achieve high levels of guest satisfaction. 每日确保健身中心正常运作,使客人满意。 To develop and maintain a motivational working environment within the department and positive relations with other department. 创建有动力的工作环境,与其它部门保持良好的关系。 Responsible for communicating with the director of operation and with other department for their input and to keep all areas updated on all activities and functions offered to hotel guests and Fitness Center members. 负责与运营总监及其他部门关于健身中心进行沟通,并及时告知各部门有关健身中心的各项活动安排。 Train and assist in the evaluation of attendants who work with fitness programs. 培训并协助评估执行健身计划的服务员。 Critiques the P&L statement for the Fitness Center. 评判健身中心的损益情况。 Hold daily briefings to update all associates on incentive programs, guest comments and GSS Score, Guest feedback and to recognize individuals and get feedback from associates. 每天给员工开会来更新奖励计划, 客人意见和客人满意度调查,客人反馈,并对员工进行认及得到员工反馈。  
  • 学历要求:不限
  • 工作经验:不限
  • 外语要求:英语
  • 年龄要求:不限
  • 点击申请该职位
职位简介:1.有星级酒店实习经验 2.有良好的英语交流能力 3.有一定的实操培训能力 4.接受倒班,及经理工作安排 5.该岗位如表现优异可优先提供发展机会
  • 学历要求:本科
  • 工作经验:其他
  • 外语要求:普通话
  • 年龄要求:20-30
  • 点击申请该职位
职位简介:岗位职责: 1、 负责公司日常收支的管理和核对; 2、 负责核对汇总公司应收应付等各类往来账务; 3、 负责收集和审核原始凭证, 将各类原始凭证,账册的装订,存档。 保证原始单据的合法性、准确性。         并协助会计处理相应工作; 4、 负责处理公司各类支出,严格按公司要求执行相关的付款,报销制度,有较强的执行力; 5、 负责开具各项票据,负责银行税务外勤与转贷业务; 6、 完成公司安排的其它行政工作。 基本要求: 1、财务会计相关专业; 2、最好有会计上岗证; 3、熟练操作计算机办公软件、财务软件; 4、良好的学习能力、独立工作能力及职业道德; 5、工作细致严谨,责任感强,有良好的沟通能力和团队精神。
  • 学历要求:不限
  • 工作经验:不限
  • 外语要求:不限
  • 年龄要求:不限
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职位简介:工作描述: 酒店饼房帮厨职位 任职要求: 1. 中专以上学历 2. 1年以上4、5星级酒店饼房工作经验,或社会面包房2年以上面包、巧克力制作经验 3. 吃苦耐劳,能够接受夜班 4. 有团队精神
  • 学历要求:大专
  • 工作经验:八年以上
  • 外语要求:不限
  • 年龄要求:不限
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职位简介:The F&B Manager has the key responsibility of ensuring that all the Food and Beverage outlets, Conference and Banqueting operations are managed as successful independent profit centers, ensuring maximum guest satisfaction and consistency inline with Hilton International Standards. This will be achieved through the key strategies of planning, controlling, organizing and marketing. 餐饮部经理的主要职责是确保所有小部门,会议及宴会的运营和成功的独立的利润部门,在符合希尔顿集团的标准前提下来达到客人的满意度并保持一贯性。此目标的实现需要通过战略策划,控制,组织和营销等途径来完成。 1. To ensure that each food and beverage outlet and Conference and Banqueting event is managed in line with key service standards and specified profit margins as an independent profit center. 在符合服务标准,利润率和独立的利润部门的前提下,确保所有小部门,会议及宴会的正常运营。 2. To ensure that each outlet is managed by a Management Team (Restaurant Manager/Head Chef) who are totally accountable for the profitability and service standards achieved. 确保所有的小部分具有完善的管理团队(餐厅经理/厨师长)对收入利润和服务标准承担责任。 3. To co-ordinate the formulation of the Annual Operating Budget in determining outlet projected revenues and expenses, manning, operating equipment and FF&E requirements in line with the Annual Business Plan. This should also be supported by key marketing plans as well as revenue driven initiatives. 在符合年度商务计划规则的前提下,明确的核算运营预算并决定部门应达到的收入、花费、人力、营运设备及固定资产。市场策划的关键和推动收入的举措将对核算运营预算起到辅助作用。 4. To provide accurate and realistic forecasts and updates on anticipated changes in the business whenever appropriate. 在适当的时候提供准确的和切合实际的预测及更新的预期变化。 5. To ensure that supplier liaison together with the Purchasing officer ensures maximum support with regards to sponsorship, marketing and pricing initiatives. 确保供应商与采购部门联络并得到最大程度赞助,市场开发以及市场定价。 6. To monitor all costs and recommend measures to control them. 监督成本并提出可衡量的控制成本的建议。 7. To ensure that the Department Operational Budget is strictly adhered to. 确保严格遵守部门的营运预算范围。 8. To ensure that all the outlets and banquets are managed efficiently according to the established concept statements. 根据已建立的概念陈诉,有效的管理各个部分和宴会部门。 9. To closely monitor productivity levels, through productivity schedules, in each outlet and to take immediate corrective action if necessary. 密切留意员工的能力,如果有必要作出及时的调整。 10. To monitor and control vacation planning for the department. 监督部门休假计划。 11. To monitor, control and minimize overtime for the department. 监督并确保最少数量的加班。 12. To ensure that the minimum operating standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual. 确保坚持运营标准以达到营运指南的设立的水准。
  • 学历要求:不限
  • 工作经验:一年以上
  • 外语要求:英语
  • 年龄要求:18-45
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职位简介:岗位职责/职位描述   Specific Job Knowledge, Skill and Ability工作技能技巧要求: 1.Ability to read, write, speak and understand the English language to communicate effectively with guests and employees. 能有效的用英语沟通交流。 2.Interpersonal skills to provide overall guest satisfaction. 以较强的人际交往能力提高客人满意度。 3.Ability to work under pressure and deal with stressful situations during busy periods. 能在强压下胜任工作。 4.English & computer ability required 英语和电脑运用能力。 5.Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts. 擅长于处理宾客关系,能快速有效的应对各种问题。 Required Qualifications必要的资历要求: 1.University graduate, excellent command of written and spoken in English and Chinese language. 大学本科,良好的中英文读写能力。 2.1-2 years working experience with same position in Brand Hotel 一至两年同等岗位品牌酒店工作经验。 3.Good community ability required. 较好的沟通能力。 Preferred Qualifications 更高的资历要求: 1.Working experience within Hilton Group. 有希尔顿集团内部酒店的工作经验。 2.2 or 3 years of related working experience prefered. 两至三年相关工作经验者优先。
  • 学历要求:大专
  • 工作经验:二年以上
  • 外语要求:英语
  • 年龄要求:18-45
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职位简介:岗位职责/职位描述 岗位职责: 1.熟悉掌握菜单及饮料单上的内容,并可以详细的给客人做出解释。 2.遵守服务程序,保证餐厅的各个区域都符合午餐及晚餐的服务标准。其中包括收银台的准备工作,及和厨师交流餐厅预定的详细情况。 3.检查餐厅当天预定,保证员工能够按照预定准备及正确摆台,做好相应的准备,并能致电确认预定。 4.作为主管需熟悉掌握部门的各项标准。 5.以积极的态度为客人服务,协助各种合理要求,并对餐厅其他员工进行客人需求的培训。   资历要求: 1.二至四年在四/五星级酒店的相关管理经验。 2.良好的英语口译及书写能力。  
  • 学历要求:大专
  • 工作经验:五年以上
  • 外语要求:不限
  • 年龄要求:18-45
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职位简介:      
  • 学历要求:不限
  • 工作经验:二年以上
  • 外语要求:英语
  • 年龄要求:18-45
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职位简介:岗位职责/职位描述 Specific Job Knowledge, Skill and Ability工作技能技巧要求: 1. Ability to read, write, speak and understand the English language to communicate effectively with guests and employees. 能有效的用英语沟通交流。 2. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts. 擅长于处理宾客关系,能快速有效的应对各种问题。 3. Interpersonal skills to provide overall guest satisfaction. 以较强的人际交往能力提高客人满意度。 Required Qualifications必要的资历要求: 1. Excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels. 优越的数据理解性,能对日常营运的数据给予合理恰当的解释。 2. Thorough organization and supervisory skills proficient in accomplishing the task. 组织管理与督导技能。 3. Ability to work under pressure and deal with stressful situations during busy periods. 能在强压下胜任工作。 Preferred Qualifications 更高的资历要求: 1. 3 or 5 years of related working experience prefered. 三至五年相关工作经验者优先。  
  • 学历要求:大专
  • 工作经验:五年以上
  • 外语要求:不限
  • 年龄要求:不限
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职位简介:岗位职责 1.收集客人意见调查问卷保持服务质量提高。 2.向客人提供准确订房信息。 3.落实”预订未到客人”的名单和每日团队取消情况。 4.为所有的预订部员工准备工作时间表和日程表。 5.管理每日/每月/每年的日常通信(函)的书写。 6.预测现有的和未来的预订情况,客房出租情况并制作预测报表。 7.熟悉处理房间预订的程序。 岗位要求 1.大专以上文化程度;3年以上同岗位工作经验。 2.普通话清晰,英语书面和品语表达较流利; 3.具有良好的产品电话销售技能,能够实现酒店客房预订率最大化 4.具有销售业务谈判能力,能合理调配酒店产品,分清先后,实现客房销售目标。 5.具有同行酒店客房销售信息收集分析能力,及时制作报表向上级反馈。 6.具有良好的语言组织和文字表达能力,清楚,条理地表达销售意向。 7.能够督导团队成员的预订工作,指导下级提高电话销售能力。
  • 学历要求:不限
  • 工作经验:应届毕业生
  • 外语要求:英语
  • 年龄要求:18-35
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职位简介:招聘餐饮部的实习生以及前厅部礼宾、前台、总机、行政酒廊等岗位的实习生。 本职位要求在酒店的服务人员能为客人提供有效率以及专业的服务,在符合国际希尔顿服务标准的前提下保证向客人提供周到的服务,令客人感到舒适满意。 福利待遇:  1.免费提供制服,制服免费交由洗衣房清洗! 2.员工餐厅提供免费膳食 3.每月一次主题美食节! 4.免费提供优质公寓式管理住宿,转正享有希尔顿丰厚年假。                                                                                                                                                                                                                                                                                                                                                                                                                                  
  • 学历要求:大专
  • 工作经验:二年以上
  • 外语要求:英语
  • 年龄要求:18-45
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职位简介:This position is concerned with the strategic management of the Restaurant, in line with prescribed Hilton  policies and procedures. 餐厅经理的职位是极具挑战性的工作,应遵守餐厅、本酒店及希尔顿国际酒店既定的政策原则和运作程序。 1.To maintain a high customer service focus by approaching your job with the customers always in mind. 在整个工作过程中,始终保持高度的客户服务意识。 2.To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. 保持积极的工作态度,做好本职工作,并且主动解决问题,能够始终清晰的与客人或同事进行交流。 3.To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel. 能够提出对酒店的运作及环境有益的意见或建议。 4.To actively promote the service and facilities of the Hilton Hotels to guests and suppliers of the hotel,and training all team member to see these things before the guests ask. 能够积极的向客人及供应商推荐酒店的服务及设施,并且培训员工能够预见客人的需求。 5.To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. 在工作过程中能够做好本职工作,保证自己及其他人的安全。 6.Creating an environment where everyone in the department is focus on “creating that special experience” to deliver exceptional customer service. 建立一种每个员工都关注如何能为客人创造“一次特殊经历”,提供非凡客户服务的工作环境。 7.Actively seeking verbal feedback from customers and team member at each service period. 在服务期间积极收集客人及服务人员的反馈。 8.Agreeing and implementing actions to make improvements to customer service. 就如何改进对客服务采取相应的措施。 9.Positively dealing with and learning from customer complaints and comments with follow up and feedback to the Food and Beverage Manager. 以积极的态度处理客人的投诉及建议,并把必要的信息反馈给餐饮部经理。 10.Making sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during meal periods each day. 在服务时间内以积极的态度,高效、准确的定位及满足客人要求及需要。 11.Be available to assist on duty in the Restaurant & Bars during any busy days or special events. 当餐厅或酒吧繁忙的时候提供必要的帮助。 12.To ensure all standards for Service Delivery as identified in the Guest Satisfaction Manual and the Standard Operating and Procedures Manual are consistently delivered throughout the department. 确保在对客服务指南,标准服务手册中的所有标准都能够在整个部门持续有效的贯彻。 13.Having detailed knowledge of all departmental Standards. 熟悉部门服务标准。 14.Being able to explain the standards to the team members and managers. And be able to assess team member performance against standards. 可以清楚的向其他员工解释服务标准,并能够按照服务标准评估其他员工的工作表现。 15.Ensure that training on Departmental Standards is regularly conducted in the outlets. 确保日常部门的培训能够按照服务标准进行。 16.Developing action plans to address shortfalls in Standards and identifying shortfalls to action  in time before they affect customer service. 针对工作中的不足制定计划并及时行动,以避免影响对客服务质量。 17.To plan, priorities organize and control the day-to-day operation. 计划,确定优先次序,组织及控制每日餐厅的运营。 18.Preparing rosters and job schedules for team member to meet business needs (taking into consideration internal activities and occupancy and external events, promotions etc). 制定每位员工的排班表及工作安排(考虑内部活动,客人入住率,特殊活动及产品促销等)。 19.Communicating effectively with Front Office and Groups & Tours to maximise in house and group business for the restaurant, ensuring direct liaison with Group Leaders upon arrival. 有效的与前台及团队领队协调,尽可能的增加餐厅生意,与领队保持直接联系。 20.To describe, assign and delegate duties and authority for the operation of the Restaurant at all times. 分配,指派,组织授权餐厅日常的经营工作。  
  • 学历要求:大专
  • 工作经验:三年以上
  • 外语要求:英语
  • 年龄要求:18-45
  • 点击申请该职位
职位简介:The Banquet Sales Manager is responsible for the successful handling of groups involving 10 or more guestrooms. Under the general guidance and supervision of the Director of Banquet Sales, maximizes business opportunities, ensures effective communication with clients and efficient coordination with departments concerned. 宴会销售经理主要负责成功的接待10间房以上团队生意,在宴会销售总监的协调管理下,寻找商机,保证有效的沟通与客户和各部门有效的协调。 1.Liaises closely with Sales Team in proposing the best deal when handling leads /inquiries (pricing strategy, special requirements) passed over, in order to convert the leads / inquiries to confirmed event. 当销售团队操纵生意案例/ 需求(价格策略、特殊需求)时给予建议和支持,了使生意质询转变为确认的事件。 2.Prepares proposals / contracts for leads / inquiries received from Sales Managers. 当从销售经理处拿到生意需求时,及时为客户准备计划书/合同等。 3.Follows through from negotiation until departure for events assigned. 对于分派的会议事件从开始要坚持谈判。 4.Liaises with clients on finalising details and gives professional advice on set-ups and planning of events. 和客户一起商谈最终细节并在活动计划和布置上给予专业的忠告和建议。 5.Practices up-selling at all opportunities to maximise revenue. 尽最大可能去提升销售额在所有机会。 6.Ensures effective communication with clients and internal departments. 保证与客户和酒店各部门有效的沟通。 7.Responsible for the dissemination of groups related information to other departments e.g. issues Banquet Event Orders, Group Resumes and chairs pre-event meeting. 将团队涉及信息分发至酒店各部门。例如:发宴会通知单,团队摘要和准备会议讲座。 8.Maintains close co-ordination with respective departments on organisers’ requirements and last minute event requirements. 在会议组织着有需求或有紧急需求时及时与各部门进行沟通协调。 9.Be visible to organisers and clients during their event/group dates and monitors guest satisfaction. 让活动组织者和客户在活动/团队停留期间让其客人满意。 10.Oversees the operation of banquet functions and works closely with various departments to ensure quality service is delivered to our clients at all times. 检查宴会运行和与其一起工作的各部门工作,在所有的时间内确保有质量的服务给客人。 11.Regularly reviews Master A/C postings to ensure postings are correctly done. Reviews bills with organizers regularly so as to eliminate adjustments needed on final invoice. 有规律的回顾主要帐户抛入并确保其准确性,需要和客户一起回顾帐单以调整最终发票清单。 12.Maintains close communication with concerned Sales Manager during the process. 在工作进行中与相关销售经理维持持续沟通。 13.Involves concerned Sales Manager during post-event meeting and post-event follow up such as sending Thank you letter & Post-Event Critique forms together. 和相关的销售经理一起跟进会议和活动,例如一起发感谢信和会议跟踪调查表等。 14.Verifies total charges and layout of invoices prepared by Accounts Receivable and sends out to orgnisers. 校正总帐单和发票并由应收款部门准备和开发票给组织着。 15.Obtains feedback from clients and follows through with the necessary actions . 从客户处获得意见反馈并通过必要行动来跟进。 16.Refers leads and sends Event Profile information to relevant sister hotels or NSO/ISO (if any). 查阅会议案例和发送会议活动档案给相关姐妹酒店和总部区域销售部。(如果需要)。 17.Maintains the active Event Profile Database & Group Chart. 保持制定有效的会议活动数据档案及团队结构图。 18.Establishes and maintains files of major accounts and assists the Director of Banquet Sales in maintaining the Accounts Management System. 建立和维持主要的客户档案并协助宴会销售总监维护管理客户档案管理体系。 19.Establishes good working relationship with internal customers (other departments of the hotel) and external customers (clients, event contractors, suppliers). 与内部客户(酒店其它部门)和外部客人(客户,会议承办人,供应商)等建立良好的工作关系。 20.Actively participates in achieving the departmental goals which contribute to Marketing budget. 积极参与完成部门目标和达到市场预算。
  • 学历要求:不限
  • 工作经验:五年以上
  • 外语要求:不限
  • 年龄要求:不限
  • 点击申请该职位
职位简介:To Perform all Pastry Kitchen & Bakery related work and assist the Executive Chef in the day-to-day operation of the kitchen. He/She assumes total responsibility, controls, and checks and supervises The Pastry Kitchen and Bakery as designated by the Executive Chef. He/She will assume the responsibility for “on the job” training function. 协助行政总厨负责每天饼房的运作。要承担起行政总厨赋予的饼房的工作职责。协助行政总厨完成所有与饼房相关的工作。他控制、监测并领导整个饼房的运作。同时也要负责饼房员工岗上培训。 1. To assist the Executive Chef with the planning of dessert menus and food promotions. 协助行政总厨制定甜品菜单及食品节。 2. To control standards of food production and presentation throughout the hotel. 控制饼房出产的标准。 3. He controls the Cooks to follow over standard recipes and methods of preparation. 控制厨师要按照配料卡标准及程序准备食品。 4. To assist Executive Chef with the planning and design of new Pastry and Bakery Kitchens and improvement schemes. 协助行政总厨设计新的饼房计划并提出改进方案。 5. In absence of the Executive Chef, he works closely with the Management. 当行政总厨不在时,负责与管理层沟通。 6. To work closely with the Executive Chef on the development of food control procedures. 同行政总厨共同研究如何发展饼房食品控制程序。 7. Together with the Executive Chef investigates pastry food cost problem with a view to take whatever corrective action may be necessary. 同行政总厨共同监测饼房食品成本并及时纠正其中出现的问题。 8. He also liaises with Banquet Departmental and Outlet Manager on guest comments and follows up with necessary action. 同时也要同宴会厅及各餐厅经理共同协助有关客人意见。 9. To examine constantly food supplies to ensure that they conform to the quality standards stipulated by the company are adhered to. 持续检查食品供应的质量确保食品质量达到希尔顿标准。 10. He is responsible for the quality of all food prepared in the kitchen he supervises. He constantly inspects taste, temperature and visual appeal. 负责所有饼房食品质量的准备。要不断的检查食品的味道、温度、 外观视觉。 11. Maintenance of all HACCP aspects within the hotel operation. 在酒店运营之中保持HACCP各方面要求。 12. Must focus on constant improvement of Training Manuals and SOP’s. 必须对具有持续性的人员培训和标准与程序的提高和改善保持关注。 13. Working on new dishes for food tastings in combination of digital pictures. 新菜品的制作在品尝上要结合数码照片。 14. Controls, monitors and is responsible for the optimum food cost to yield the maximum amount of outlet profit and maximum guest satisfaction. 控制、监控和负责获得最佳的成本控制以获得各部分的最佳收益和最佳客人满意度。 15. At all times understand, practice and promote the teamwork approach to achieve missions, goals, and overall departmental standards. 时刻理解、实践和促进团队的工作方法,达到使命和目标和部门的总体标准。 16. Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。
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