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  • 格林豪泰酒店(中国)有限公司
  • 上海星巴克咖啡经营有限公司
  • 万达酒店及度假村Wanda Hotels & Resorts
  • 上海罗克福特西岸酒店
  • 上海国际会议中心东方滨江大酒店
  • 上海虹桥康得思酒店
约有 1012 项符合条件的查询结果,每页显示30项。
职位名称 公司名称 工作地点 发布日期
  • 学历要求:不限
  • 工作经验:三年以上
  • 外语要求:英语
  • 年龄要求:不限
  • 点击申请该职位
职位简介: Handles all internal and external guests enquire promptly with minimal delay, directing them to the correct party with which they wish to speak and providing information where necessary. 及时处理内部及外部客人的需求。转接到客人希望的相关部门并随时提供信息。 To effectively manage all hotel communications; telephone, fax, mail; in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel. 及时有效并友善地管理酒店所有的沟通包括电话,传真以及邮件。确保当客人联系酒店时感受到欢迎。 Handles all messages in a private and confidential manner, ensuring privacy for the guest and that messages are received and delivered clearly, accurately and in a timely manner。 以保密的方式处理所有信息。确保客人隐私的同时清晰,准确和及时地收发信息。 Supervise the operation of the department and ensure that a high level of customer service is  consistently maintained. 督导本部门的运作并确保高品质服务的连续性。 Deal efficiently and courteously with all customers’ requests by monitoring and following up with the according team members and correct channels. 监督并跟进本部门员工以合理的方式有效并友善地处理客人的要求。 Ensure the well being of all MAGIC Agents and Runners, compile departmental working schedules and ensure that departmental meetings are held on a regular basis in addition to daily briefings. 确保本部门员工在舒适的环境下工作。制定工作计划,除了召开日常例会外需经常地举行本部门会议。 Ensure that staffing levels are kept to cover business expectations, Training is carried out on an ongoing basis, development within the department is facilitated for all staff members and  reviews are carried out with all members of the team. 按运作需求安排人员。确保持续性的培训并对员工发展体系建立和回顾。 Train and shadow all new team members according to the training schedule. 按照培训计划对新员工进行培训和跟踪。 Ensure standards and procedures are set and understood. 建立标准和程序并使之明了。 Ensure the correct operation of the MAGIC Department 确保客服中心的正常运作。 Ensure the complete knowledge of all systems used in the MAGIC department 熟知客服中心使用的系统及设备。 Effect the fast and efficient monitoring and follow up of guest requests 快速有效地监督和跟进客人需求。 Ensure a high level of product knowledge of the hotel and local area 全面了解酒店及本地的产品知识。 To be fully conversant with the Hotel Emergency and Evacuation procedures 完全了解酒店的紧急预案及疏散程序。 To be well informed of specials of the day, promotions, daily events etc. 了解特殊日子,推广及每日宴会等。 Ensure PAR level of amenities and restock daily. 确保相关物品库存量及库存标准。 To be fully conversant with manual Front Office procedures to be used in the event of the Hotel’s systems being off-line 熟知在酒店系统瘫痪的情况下手工操作前台程序。 Ensure grooming within the department is in line with the Hotel policy 确保部门仪容仪表与酒店规章相一致。 To actively promote the benefits of Hilton HHonors to all guests and patrons of the Hotel, adopting a proactive sales attitude. 积极主动地向所有客人推广希尔顿荣誉会。 Must know all Hotel products and services and actively recommend to our guests 必须了解酒店产品和服务并主动向客人推荐。 Review work schedules of the Magic department 回顾客服中心的工作计划表。 Ensure that there is a thorough hand over at the completion of each shift 确保每一班的完全交接。  
  • 学历要求:不限
  • 工作经验:不限
  • 外语要求:英语
  • 年龄要求:不限
  • 点击申请该职位
职位简介: ※Principle Responsibilities & Position Purpose: ※职责目标: Perform the actual manual and technical operation of the PABX Switchboard, Send faxes and provide a system of locating or paging guests who have telephone calls. To facilitate a memorable guest experience during the guests stay, by delivering items, acting upon requests and providing guest assistance where required, and to adhere to Hilton Brand Standards. 礼貌专业的接听,转接所有来电,依照希尔顿品牌标准及客人的不同需求协同相关部门为客人提供服务,让顾客在到达,停留,离开的整个过程中享受热情周到的服务。   ※Specific Job Knowledge, Skill and Ability: ※工作技能技巧要求 The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.   Ability to read, writes, speak and understand the English language to communicate effectively with guests and employees. 能有效的用英语沟通交流。   Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts. 擅长于处理宾客关系,能快速有效的应对各种问题。   Interpersonal skills to provide overall guest satisfaction. 以较强的人际交往能力提高客人满意度。   Ability to work under pressure and deal with stressful situations during busy periods. 能在强压下胜任工作。
  • 学历要求:不限
  • 工作经验:不限
  • 外语要求:英语
  • 年龄要求:不限
  • 点击申请该职位
职位简介:Principle Responsibilities & Position Purpose: 职责目标: This position is concerned with the efficient and professional service of food and beverages, while ensuring guests receive optimum service in accordance with the standards, policies and procedures of this hotel and Hilton International. 本职位要求在餐厅服务的服务人员能为客人提供有效率以及专业的服务,在符合国际希尔顿服务标准的前提下保证向客人提供周到的服务,令客人感到舒适满意。 Specific Job Knowledge, Skill and Ability: 工作技能技巧要求: To maintain a high customer service focus by approaching your job with the customers always in mind. 在服务工作的整个过程中,时刻保持高度的客户服务意识。 To actively promote the services and facilities of the Hilton Hotels to guests and suppliers of the Hotel. 能够积极的向客人及供应商推荐酒店的服务及设施。 Refrain from quarreling. 制止争执。 Avoid offensive or impolite language. 避免使用冒犯或不礼貌的语言。 Do not use alcoholic beverages or illegal drugs. 禁止饮用酒精饮料或服用非法药物。 Refrain from speaking with another team member or acquaintance, either by telephone or personally, in the presence of a guest. 当有客人在场时,不准与其他员工或认识的人员闲谈。 Do not use cell phones, IPODS, or PDA’s in guest view (unless business related). 在客人视野范围内不准使用手机、mp3或掌上电脑(有商务需求时除外)。 All team members delivering services must wear clean, well maintained, clearly identified uniforms. 所有员工提供服务时必须穿着整洁干净的制服。  
  • 学历要求:不限
  • 工作经验:不限
  • 外语要求:英语
  • 年龄要求:不限
  • 点击申请该职位
职位简介:岗位职责/职位描述 Principle Responsibilities & Position Purpose: 职责目标: This position is concerned with the efficient and professional service of food and beverages, while ensuring guests receive optimum service in accordance with the standards, policies and procedures of this hotel and Hilton International. 本职位要求在餐厅服务的服务人员能为客人提供有效率以及专业的服务,在符合国际希尔顿服务标准的前提下保证向客人提供周到的服务,令客人感到舒适满意。   Specific Job Knowledge, Skill and Ability: 工作技能技巧要求: To maintain a high customer service focus by approaching your job with the customers always in mind. 在服务工作的整个过程中,时刻保持高度的客户服务意识。 To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. 保持积极的工作态度,做好本职工作,并且主动解决问题,能够始终清晰的与客人或同事进行交流。 To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance. 具有积极合作的精神。以热心的态度对待所有的工作, 并乐于借助一切机会学习技能以便于改进自己的工作表现。 To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you. 具有极强的应变能力。反应迅速并以积极的态面对需求的改变, 包括任何工作要求的改变。 To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals. 具有极强的团队精神,通过合作及对同事工作的支持达到团队的共同目标。 To contribute ideas & suggestions to enhance operational/environmental procedures in the Hotel. 能够提出对酒店的运作及环境有益的意见或建议。 To actively promote the services and facilities of the Hilton Hotels to guests and suppliers of the Hotel. 能够积极的向客人及供应商推荐酒店的服务及设施。 To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. 在工作过程中能够做好本职工作,保证自己及他人的安全。 Must have basic knowledge of food and beverage preparation and service of various alcoholic beverages. 必须具备有关各种酒精饮品出售的法律。 Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank prepare cash drops, total all other charges, and understand portion sizes. 具备收银所需的计算知识,确保收银找零的准确。 Basic English language writing skills necessary for completion of requisitions, balance sheets and vouchers. 具备基础的英语书写能力,以开具票据。 Sufficient manual dexterity in hands in order to use a knife to make garnish, pick up glassware and bottles, scoop ice, mix drinks, and reach overhead to retrieve stock. 头脑灵活,在需要传递酒具时及时做出行动。 Ability to read, speak and understand the English language in order to communicate with guests and take orders. 具备能够用以交流、点餐的英语沟通能力。 Ability to remember, recite and promote the variety of menu items. 能够准确记忆菜单上的产品。 Ability to operate a keyboard and point of sale procedures to pre-check an order and close out a check. 能够熟练运用键盘打印帐单。 Ability to work stand and work in confined spaces for long periods of time. 能够长时间地站立工作。 Give guest service the highest priority. 将服务客人放在首位。 Display professional behavior at all times. 在工作过程中始终体现职业素质。 Refrain from quarreling. 制止争执。 Avoid offensive or impolite language. 避免使用冒犯或不礼貌的语言。 Do not use alcoholic beverages or illegal drugs. 禁止饮用酒精饮料或服用非法药物。 Refrain from speaking with another team member or acquaintance, either by telephone or personally, in the presence of a guest. 当有客人在场时,不准与其他员工或认识的人员闲谈。 Do not use cell phones, IPODS, or PDA’s in guest view (unless business related). 在客人视野范围内不准使用手机、mp3或掌上电脑(有商务需求时除外)。 All team members delivering services must wear clean, well maintained, clearly identified uniforms. 所有员工提供服务时必须穿着整洁干净的制服。      
  • 学历要求:不限
  • 工作经验:应届毕业生
  • 外语要求:不限
  • 年龄要求:不限
  • 点击申请该职位
职位简介:Principle Responsibilities & Position Purpose:职责目标:Fulfill their duties and ensuring property of the hotel and employee in safe.履行岗位职责,完成岗位工作,确保酒店客人及员工安全。 Essential Responsibilities:基本职责:Strictly implement the safety measures per Hilton Hotels Safety Management Policy and Guidance. 严格执行有关希尔顿安全管理的条例政策。 The safety rule will be implemented and do own work well, and to maintain security awareness at all times and in the event to take appropriate action that does not endanger you, colleagues, customers or visitors in the hotel. 维护酒店安全秩序,尽职尽责完成岗位工作,时刻保证酒店安全,在大型事件中采取正确的行动确保自己、同事、客人及参观者不受伤害。Patrol and check the whole of parking. Make conformation with any damaged cars owner. 负责巡查车辆及车场设施情况,做好车况记录,对有损伤车辆请司机签名确认。Ensure the fire facilities are all in place and the safety passage is smooth.负责检查车场消防器材的完好情况,保持消防通道的畅通。Keep parking area in safe and in good order.负责车场的安全管理,维持车场秩序。Responsible to receive the involved parking fees.负责进入停车场车辆停放费用的收取工作。Make a record to the details of each duty.做好当值期间的各项情况记录工作。Fire issued area should be patrolled regularly. Report to management or action-taken immediately in case of any emergency. 定期对饭店进行消防的巡视,及时发现隐患,及时上报并采取措施。Keep communication equipments and safety facility are all in good order. 爱护使用的通讯器材和各种安全设施。Strictly implement the rules and policy per Hilton Hotels. 严格遵守酒店的各项规章制度。Leaning more knowledge about security and enhance personal service skill.认真学习业务知识,提高业务水平。
  • 学历要求:不限
  • 工作经验:应届毕业生
  • 外语要求:英语
  • 年龄要求:不限
  • 点击申请该职位
职位简介: Principle Responsibilities & Position Purpose: 职责目标:   This position is responsible in assisting Senior Sales Manager, Sales Manager, and Sales Executive for business operation, coordination (such as: tele-marketing, proposal/contract preparation, filing, etc.). 协助高级销售经理、销售经理和销售主任的业务运作及协调(如:电话营销,建议/合同准备,归档等)。   Specific Job Knowledge, Skill and Ability: 工作技能技巧要求: Good command of spoken and written English and Mandarin. 良好的英语口语和书面英语,普通话。 Sales experience or hotel experience is an advantage. 有销售经验或酒店经验者优先。 Presentable and outgoing personality. 外向的性格。 Able to work independently, patient, polite. 独立工作能力,耐心,有礼貌。 Team work. 团队协作精神。 Possess enthusiasm drive, initiative. 具备热情,主动性。
  • 学历要求:不限
  • 工作经验:二年以上
  • 外语要求:英语
  • 年龄要求:不限
  • 点击申请该职位
职位简介:Creation and execution of design concepts for the hotel’s promotional materials, collaterals, theme decor and other items based on specifications given on assigned subject. 基于指定的主题,创作和执行酒店宣传材料、印刷品、主题装饰和其他东西的设计理念 Production of design thumb prints, art works for submission and approval. 生产设计艺术作品交由提交和批准。 Converts designs into camera-ready artwork (ready for printing or production) – manually or using desktop publishing system 把设计稿转换为影印品(可用于打印或生产),可手动操作或使用桌面印刷系统 Design and production of signage, banquet posters, banners, backdrops, décor 设计和制作标牌、宴会海报、标幅、背景灯装饰 Ensures that HI identity guidelines are followed on creative materials (i.e. hotel brand, color, specifications) 确保希尔顿标准在创造性材料(如酒店品牌、颜色、规格)等上被遵守 Ensures jobs are scheduled properly and time management is exercised for art section to meet set deadlines for design and art works 确保适当安排工作,时间管理被很好地执行以满足设计和艺术品的截稿日期 Organizes creative library (designs, graphics, photographs, books, reference materials, color guides) for easy reference 组织创新图书馆(设计、图画、照片、书籍、参考资料,颜色指南) 以方便参考 Ensures that Desktop Publishing System is regularly serviced and maintained 确保桌面出版系统定期维修及维持 Plans out purchase of art supplies, paper stock and monitors proper usage 计划购买美术用品、纸制用品,并控制适当的使用 Replenishment of required art supplies, paper stock 需要的美术用品补充和纸制品 Perform related assignments that may be required from time to time. 执行每次需要的相关任务 Maintenance of art work and design filing system 维护艺术作品和设计档案系统 Work with Hilton web marketing to ensure contents of Hilton Hotel pages are updated at all times 与希尔顿的网络营销合作,确保希尔顿酒店网页及时更新 Specific Job Knowledge, Skill and Ability: 工作技能技巧要求: Creative 创造性 Extensive knowledge of designing and art work production 广博的设计知识与艺术作品生产 Knowledge of printing process 印刷知识 Extensive knowledge of desktop publishing system operation 广博的知识的桌面出版系统操作 Knowledge of freehand designing 徒手设计的知识    
  • 学历要求:不限
  • 工作经验:三年以上
  • 外语要求:不限
  • 年龄要求:不限
  • 点击申请该职位
职位简介:      
  • 学历要求:不限
  • 工作经验:不限
  • 外语要求:英语
  • 年龄要求:不限
  • 点击申请该职位
职位简介:Principle Responsibilities & PositionPurpose: 职责目标: This position involves meeting and greeting all guests as they enter and leave the  Restaurant while controlling the cashiering duties for the restaurant.It is also expected to assist with and ensure that all guests receive optimumservice of food and beverages in accordance with the standards, policies andprocedures of this hotel and Hilton International. 本职位是在餐厅的入口迎接问候客人,并兼管餐厅的收银工作。保证客人享受到符合国际希尔顿酒店优质服务标准的服务. 岗位职责 1.在宾客面前随时保持整洁友好愉快的形象。 2.向宾客提供礼貌周全的服务,对于宾客的要求、不满和需要及时做出回应及时向领班或餐厅经理汇报。 3.迎接问候宾客,并将其领入座位并协助领班或餐厅经理对客订座,并合理分配。 4.记住所有宾客和常客的姓名。 5.和宾客交谈,回答宾客提出的问题。 6.接受电话订座,使用最好的电话谈判技巧。 7.回答宾客有关本酒店的特殊活动和菜单等。 8.熟悉菜单和饮料单。 岗位要求 1.中专以上文化程度,能基础英文交流优先。 2.熟悉餐厅特色,了解饭店餐饮服务设施。 3.具有较好的语言表达能力,讲话口齿清楚,反映灵敏,有较强的沟通技巧。 4.身体健康,仪表端庄大方,气质较好。          
  • 学历要求:不限
  • 工作经验:不限
  • 外语要求:英语
  • 年龄要求:不限
  • 点击申请该职位
职位简介: Essential Responsibilities: 基本职责: Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Electronic coded keys. Non –verbally confirms the room number and rate. Promotes and administers Hilton Marketing programs such as Hilton Honors, for arriving guests. Ensures guests knows location of room , containing room keys , tokens of our appreciation ,gifts , etc ,to guest . 根据预订优质快速的为客人办理入住手续,确认相关信息,如:房价,人数等,依客人喜好予以排房。向客人介绍酒店各种宣传促销活动及推销希尔顿荣誉客会给非会员,吸引新会员的加入。指引去房间的方向并解释房卡的使用方法,向客人分发礼物等。   Ensures rooms and services are correctly accounted for within guest statement properly accounts for service provided by the hotel. Assist guests with check out payments or charges. Accepts and records vouchers, credit, traveler’s checks, and other forms of payment, converts foreign currency at current posted rates. 确保入住期间的各项需求能有效满足,帮助客人办理外币兑换及结帐手续。接收现金,信用卡,旅行支票,公司或第三方付费等付款方式。 Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions. 对自己权限范围内不能予以解决的问题和需求,及时反馈给相应部门和人员予以解决。 Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listens and extends assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plans and implements detailed steps by using experienced judgment and discretion. 沉着冷静的应对和处理各类客人投诉,如:客人对价格不满,空调或供暖系统的不足等。 Specific Job Knowledge, Skill and Ability: 工作技能技巧要求 Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. 擅长于处理宾客关系,能有效快速的应对处理各种问题。   Ability to read, Listen and communicate effectively in English, both verbally and in writing. 能用英语有效的倾听和进行沟通。   Ability to access and accurately input information using a moderately complex computer system. 熟练操作酒店电脑系统。   Interpersonal skills to provide overall guest satisfaction. 以较强的人际交往能力提高客人满意度。   Ability to work under pressure and deal with stressful situations during busy periods. 能在强压下胜任工作。    
  • 学历要求:不限
  • 工作经验:不限
  • 外语要求:英语
  • 年龄要求:不限
  • 点击申请该职位
职位简介:
  • 学历要求:不限
  • 工作经验:不限
  • 外语要求:英语
  • 年龄要求:不限
  • 点击申请该职位
职位简介:※Principle Responsibilities & Position Purpose: ※职责目标: Escorts arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage. Acquaints each guest with room and features. To facilitate a memorable guest experience from arrival, during the stay, and to adhere to Hilton Brand Standards. 热情友好的帮助客人提携行李,引领客人到房间并提供所需服务。贯穿希尔顿品牌服务理念于服务当中给客人留下难忘而又愉悦的回忆。 ※Specific Job Knowledge, Skill and Ability: ※工作技能技巧要求 The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. Ability to understand and follow written or verbal instructions 能遵照指示工作。 Ability to effectively deal with internal and external customers, some of whom will require high levels of patience tact and diplomacy to defuse anger and collect accurate information. 擅长于处理宾客关系,能快速有效的应对各种问题。 Ability to read English language sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists. 一定的英语阅读能力确保能获取行李牌上的信息,以及托运行李上的相关信息。 Ability to grasp, lift and carry or otherwise move packages, boxes and luggage up to 100lbs. continuously throughout shift. 有一定负重能力,能在当值期间持续搬运行李和重物。 Ability to stand, walk and sit and continuously perform essential job functions. 能持续因工作需要的站立,行走等 Sufficient manual dexterity in one hand to be able to load and unload luggage 能专业的装卸行李。  
  • 学历要求:不限
  • 工作经验:不限
  • 外语要求:不限
  • 年龄要求:不限
  • 点击申请该职位
职位简介: 岗位职责 1.掌握所负责楼层的住客状况,提供对客服务。 2.管理好楼层定额物品,严格控制客用品消耗,做好废品回收。 3.负责对结帐房间的查房工作。 4.负责查收宾客洗衣、酒水的送回和补充工作。 5.负责楼层公共区域卫生的清洁工作和部分房间的清洁工作。 6.负责杯具的清洁与消毒工作。 7.负责脏布草的收集、更换与新布草的折叠、摆放工作。 8.完成易耗品的每期盘点工作。 Principle Responsibilities & PositionPurpose: 职责目标: This position is concerned with cleaning and maintaining up to required standard ofthe established number of guest rooms and providing courteous and attentiveservice to the guests. 本岗位负责按照标准要求清理维护客房卫生,为客人提供礼貌周到的服务。 Specific Job Knowledge, Skill and Ability: 工作技能技巧要求: Must be physicallyfit and able to work long hours. 身体健康,而且适应长时间工作 Able to work undergreat physical and mental pressures. 能够承受工作压力 Good eyesight. 视力良好 Understand basicspoken English. 会说简单英语口语    
  • 学历要求:不限
  • 工作经验:三年以上
  • 外语要求:英语
  • 年龄要求:不限
  • 点击申请该职位
职位简介:Under the general guidance & supervision of the Sous Chef in the section he/she is assigned within the established policies & procedures of Hilton. 在部门厨师长的指导和管理下, 根据希尔顿酒店的既定政策和程序, 督促和监督本部门工作, 达成酒店的客人和员工满意, 实现利润. Supervises and assists in the preparation & production of all food & related items in his section, in the shift he/she is assigned, responsible for the consistent quality of food preparation and presentation within reasonable costs, resulting to a profitable food and beverage operation. 帮助主管控制厨房运作将本部门所有食物的预备,出品,摆设和有关相目,建立品质标准和烹饪方法.同时兼顾成本和收益 Responsible for supervising the activities of the Demi Chef and Commis Chef in the performance of their jobs, during the shift. 在工作期间负责管理领班厨师和厨师的工作. Responsible for following consistently the quality standard of food preparation and presentation established for the outlets and banquet. 负责其部门的食品质量,自助餐摆设和宴会部的食品预备和摆设. Responsible for proper utilization of energy, fuel, water, gas and other supplies in relation to operation. 负责控制能量消耗,特别是燃料,水,燃气和其他与厨房操作相关的供应品. Responsible for following cleaning schedule to maintain sanitation and hygiene in his/her section. 负责厨房的设备和卫生清洁达到高水准. Responsible for ensuring sufficient manpower to suit volume of business during the shift. 负责保证上班时有充足的人力. Responsible for ensuring availability of fresh food supplies and other operating supplies to operate his/her section in the kitchen, during a shift. 确保在轮班时, 厨房在运作过程中有足够的新鲜食品和供应品. Responsible for proper handling, maintenance and working condition of all equipment in his/her section. 负责本部门所有厨房设备的正确操作, 维护且有良好的工作状况.. Performs other related duties & special assignments as required by immediate superior. 执行相关的职责和上级下达的工作和任务. Attends all scheduled meetings, briefings and training sessions required of the position. 参加每日简单会议和有关工作培训. To be aware of functions, new promotions or any other relevant information and inform the kitchen team as required 了解工作职责,新的促销及相关信息,并及时传达员工 Ensures that all team are at work on time according to the roster. 根据排班表确保所有员工准时上班. Maintains personal grooming and hygiene of his/her team during a shift. 确保员工仪容仪表整洁及个人清洁卫生. Check that all team have completed their time sheets/cards 检查所有员工是否按时完成其工作任务. Accomplishes requisition for food and operating supplies for his/her section. 完成食品订单和运营耗材的申请单 Accomplishes transfer forms, spoilage report, etc. 完成转单报表和损坏报告. Prepares daily inventory for food supplies for his/her section. 准备好本部门每天的食物供货单 Stores all perishable food supplies and grocery supplies in appropriate condition. 每日检查易腐坏食物并确保正确的储存. Checks quality standard of each plate & buffet platter before dispatching from the kitchen. 检查所有从厨房上给客人的食物包括自助餐, 并确保达到质量标准. Prepares and presentation food items in his section according the standard.. 根据本部门所有食品项目的质量标准, 准备和摆放食物. Controls spoilage and food waste, keeping it to a minimum level. 控制食物的浪费和保持损坏最低化. Inspects all fridges, storage areas and work areas in his section at the start of the shift, during the shift and at the end of shift, to ensure all items are in good condition. 工作期间应不断的检查本部门所有冰柜,储藏区和工作区域,确保有序的工作环境和所有食物的正确储存. Prepares mice-en-place according to production forecast at the exact time and ensures availability throughout the shift. 根据实际情况及时完成准备工作及准备足够的数量. Informs Sous Chef at the start of the shift for any Out of Stock items. 在开始上班时, 如发现有库存食品短缺应及时通知厨师长. Knowledgeable of all menus and recipes in his section including the ingredients, method of cooking or preparation, and the presentation of the dishes. 具备本部门所用菜单和原材料知识, 能根据标准准备, 烹饪和摆放本部门的菜肴 Knowledgeable on the basic principles of cooking for both International and local cuisine. 具备国际的和当地的食品烹饪的基本知识. Maintains cleanliness in work areas and storage areas in his/her section, during the shift assigned. 在工作期间保持厨房工作区域和食物储存区的清洁卫生. Reads and understands standard recipe cards. 能够阅读和理解标准食谱. Interacts with individuals outside the hotel including, but not limited to, clients, suppliers, government officials, competitors & other members of the local community. 同客户,供应商,政府官员,竞争者和其它社团成员(但不仅于此)保持良好沟通。 Attends to specific guests’ needs and requirements of guests in the outlets and banquet functions. 留意客人的特殊要求和需要。 Motivates the kitchen team assigned in his/her sections during the shift. 调动本部门员工工作积积性. Recommends disciplinary action and commendation to the Sous Chef for deserving employees. 向厨师长推荐遵守纪律和应得奖励的员工. Maintains discipline amongst the Kitchen team in his/her section in the shift assigned. 确保工作期间所辖员工遵守纪律, 服从指挥. Conducts on the job training for employees in his/her section. 指导和培训新员工. Consults on a daily basis with the Sous Chef for any specials, buffet setups, VIP's & any requirements. Coordinates functions & activities with other food and beverage departments as assigned. 每日就特色菜,自助餐设置,贵宾和任何其他特殊需求,向厨师长, 饼房厨师长或中餐主厨咨询. 和餐饮部其他部门合作. May be rotated in the different sections of the kitchen. 可能会被轮换安排到其他厨房部门.    
  • 学历要求:不限
  • 工作经验:三年以上
  • 外语要求:英语
  • 年龄要求:不限
  • 点击申请该职位
职位简介: Principle Responsibilities & PositionPurpose: 职责目标: Provide leadership and guidance to Front Desk staff during the assignedshift to ensure consistent quality service is provided. 负责当值期间领导前台接待做好各种接待工作,提供一致高效的服务。 Specific Job Knowledge, Skill and Ability: 工作技能技巧要求 The individual mustpossess the following knowledge, skills and abilities and be able to explainand demonstrate that he or she can perform the essential functions of the job,with or without reasonable accommodation. Basic mathematicalcomprehension to understand and interpret numbers as they apply to operationsin hotels. 优越的数据理解性,能对日常营运的数据给予合理恰当的解释。 Ability to read,writes, speak and understand the English language to communicate effectivelywith guests and employees. 能有效的用英语沟通交流。 Ability toeffectively deal with internal and external customers, some of whom willrequire high levels of patience, tact and diplomacy to defuse anger, collectand analyze accurate information and resolve conflicts. 擅长于处理宾客关系,能快速有效的应对各种问题。 Ability to accessand accurately input information using a moderately complex computer system,including Hilton property management systems. 能快速有效的运用电脑操作系统,包括希尔顿自有的管理系统。 Interpersonal skillsto provide overall guest satisfaction. 以较强的人际交往能力提高客人满意度。 Ability to workunder pressure and deal with stressful situations during busy periods. 能在强压下胜任工作。    
  • 学历要求:不限
  • 工作经验:三年以上
  • 外语要求:英语
  • 年龄要求:不限
  • 点击申请该职位
职位简介:Principle Responsibilities & Position Purpose: 职责目标: Verify and check all daily operating checklists and operating forms 检查每天工作日程。 Verify and maintain equipment inventories. Select, store, and issue equipment as needed. 核实和确保所有设备的 存货情况。 Attend daily roll call and monthly meeting, take notes and necessary action and distribute all information to fellow section team members concern 参加月例会,与其他部门的成员一样,明确所有部门内下达的要求,分配的工作。 Update and input all necessary reports, fitness assessment, orientation workouts, pre plan programs into the necessary forms, folders and cabinets. 更新和输入所有必要的报告、健身评价、定位的训练、预计划程序必要的形式,文件夹和橱柜。 Assist and attend to all walks in members and hotel guests in your respective working area or section. 协助和指导所有的员工,在过道间遇到客人的时候,或者在自己工作的范围之内,要表示出对客人的礼貌和尊敬。 Assist and help any members or guests that requires any assistant in the gym or aerobic studio. 指导和帮助员工或者在健身房内任何有需要的客人。 Attend to all walk in visitors, guests and telephone calls or inquires. 及时给予客人或者电话咨询者给予任何帮助活和需求。 Handle all members or guest who breaks our rules and regulations of the club or membership. 对任何员工或者客人在工作区域有违反规定的行为给予管制。 Handle reservations regarding fitness assessment etc.… 根据健身中心的情况, 掌控预定的情况。 Handle all operating equipment, accessories, towels, etc.… 对一切设备,附件, 或者毛巾的 使用等等, 进行负责。 Check and maintain the cleanliness of all equipment on a daily basis. 保证日常设备使用的清洁度。 Report to your immediate supervisor or manager regarding any issues 如遇任何问题 , 请向所造主管或者经理报告。 Co-operate with fellow team members and assist in any way. 与组员团结合作, 共同进退。 Daily communication between your section and other section regarding work related issues. 根据相关工作中的问题, 各部门之间要做好沟通。 Develops health and fitness programs for members and manages promotional activities in support of these programs. 经理要对健身中心的相关项目积极支持。 Supervises personnel, which typically includes recommendations for hiring, firing, performance evaluation, training, work allocation, and problem resolution. 主管自身要以身作则,要对员工的雇佣, 培训, 工作表现和问题的解决给予自己的建议。 Develops and delivers a range of health, fitness, safety, CPR, and first aid courses to clients and staffs. 不断提高自身和加强学习,关于健身和急救的相关的知识,同时在工作中告诉给客人或者员工。 Develops record keeping procedures and manages appropriate department records in accordance with applicable regulations, policies, and standards. 对相关的管理和对部门相关管理的记录, 要全部符合国家的政策, 法规和标准要求。 To compile the gym, pool and attendant work schedule. 完成所要求的工作流程。 To schedule the staff on their workstations and assign specific tasks of the daily workload. 布置员工的工作岗位, 如有特殊工作安排, 要标明出来。 To complete all monthly reports on time. 要及时完成每月的报告。 To observe and evaluate staff on a regular basis and assist them in any way possible. 对员工的相关工作是否符合规定要进行观察和评估,必要时候要给予帮助。 To co-operate with Senior Consultant on reservation and sales inquiries matters. 对一些预定和销售, 要和高级销售顾问, 合作协商。 Abide by the Lifestyle & Hotel code of conduct. 遵守酒店日常行为准则。 Abide by the Lifestyle & Hotel Employee Handbook. 遵守酒店员工日常行为守则。 Abide by the Lifestyle and Hotel policies and procedures. 遵守酒店相关法律法规。 Analyses, evaluates and improves personal performance on a continual basis. 分析, 评估,和提高自我的行为操守。 Carry out other tasks as directed by the head therapist. 对水疗主管分派的任务, 要坚决贯彻执行。 To conduct M.O.D duties diligently and effectively. 有效的协助水疗经理的工作。 To report and give feedback to the spa manager if always in doubt pertaining on any matters.  对再三出现的情况和事宜,要及时报告或反馈给水疗主管。 Specific Job Knowledge, Skill and Ability: 工作技能技巧要求: To assist the manager in ensuring, administering and checking the day-to-day sales and operations of the Health Club. 协助经理检查,管理,并确保康体中心每天的销售和营运状况。 Motivates sales staff to achieve sales goals 鼓励员工完成销售目标。 Conduct daily roll call or weekly communication meeting and attend daily operation meeting & internal department head meeting conducted by the manager. 在经理的指导下, 处理每天的来电,出席周例会,每天的会议小结,和部门内部负责人的相关会议。 Min 2-3 years experience in Fitness, Spa or Hotel Health Club as Supervisor. 至少2-3年在健身中心,水疗和康体中心担任主管的相关工作经验。 Excellent written and spoken Mandarin & English are a must. 中英文听说能力优秀。 Good computer skills with minimum requirement in use of Microsoft Windows 98 or higher, Microsoft Office 97 or higher, Internet and other popular software. 擅长使用电脑的的相关操作系统, 如WINDOWS 98,97或者更高,熟练掌握INTER网或者相关软件。 Good interpersonal & communication skills. 有良好的沟通技能。 Ability to work independently and as a team. 在团队工作中, 能独立胜任工作。 The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要 ,该部门有权更改或补充该职位描述。 Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责      
  • 学历要求:不限
  • 工作经验:一年以上
  • 外语要求:英语
  • 年龄要求:不限
  • 点击申请该职位
职位简介:【该岗位可接受中餐厅,西餐厅,宴会厅,大堂吧等多种意向投递】 Principle Responsibilities & Position Purpose: 职责目标: This position is concerned with the efficient and professional service of food and beverages, while ensuring guests receive optimum service in accordance with the standards, policies and procedures of this hotel and Hilton International. 本职位要求在餐厅服务的服务人员能为客人提供有效率以及专业的服务,在符合国际希尔顿服务标准的前提下保证向客人提供周到的服务,令客人感到舒适满意。 Specific Job Knowledge, Skill and Ability: 工作技能技巧要求: To maintain a high customer service focus by approaching your job with the customers always in mind. 在服务工作的整个过程中,时刻保持高度的客户服务意识。 To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. 保持积极的工作态度,做好本职工作,并且主动解决问题,能够始终清晰的与客人或同事进行交流。 To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance. 具有积极合作的精神。以热心的态度对待所有的工作, 并乐于借助一切机会学习技能以便于改进自己的工作表现。 To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you. 具有极强的应变能力。反应迅速并以积极的态面对需求的改变, 包括任何工作要求的改变。 To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals. 具有极强的团队精神,通过合作及对同事工作的支持达到团队的共同目标。 To contribute ideas & suggestions to enhance operational/environmental procedures in the Hotel. 能够提出对酒店的运作及环境有益的意见或建议。 To actively promote the services and facilities of the Hilton Hotels to guests and suppliers of the Hotel. 能够积极的向客人及供应商推荐酒店的服务及设施。 To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. 在工作过程中能够做好本职工作,保证自己及他人的安全。 Give guest service the highest priority. 将服务客人放在首位。 Display professional behavior at all times. 在工作过程中始终体现职业素质。 Refrain from quarreling. 制止争执。 Avoid offensive or impolite language. 避免使用冒犯或不礼貌的语言。 Do not use alcoholic beverages or illegal drugs. 禁止饮用酒精饮料或服用非法药物。 Refrain from speaking with another team member or acquaintance, either by telephone or personally, in the presence of a guest. 当有客人在场时,不准与其他员工或认识的人员闲谈。 Do not use cell phones, IPODS, or PDA’s in guest view (unless business related). 在客人视野范围内不准使用手机、mp3或掌上电脑(有商务需求时除外)。 All team members delivering services must wear clean, well maintained, clearly identified uniforms. 所有员工提供服务时必须穿着整洁干净的制服。    
  • 学历要求:大专
  • 工作经验:不限
  • 外语要求:英语
  • 年龄要求:不限
  • 点击申请该职位
职位简介:负责向大众、顾客、酒店和社区推广酒店形象、设施和服务,酒店和社区。与大众媒体和社区就酒店利益积极接触,建立、维持与新闻界和当地社区的良好关系,维护酒店在市场上稳固的地位。 Planning, budgeting and execution of the hotel’s advertising campaigns in liaison with the company’s official advertising agency. 规划、预算、并执行酒店的广告活动,与公司官方的广告机构联系。 Coordination and implementation of communication plan for the hotel activities and promotions in coordination with various revenue-earning departments in the hotel (i.e. sales, food and beverage, spa etc.) 与各种具有收入的部门(即客房销售,餐饮,水疗等)协调和沟通酒店的促销活动计划 Development of good relations with the media (print, broadcast, etc.) and implementation of the hotel’s publicity campaign. 负责酒店的宣传活动,发展同媒体(印刷,广播等)实现良好的关系 Management of a complete, targeted data base and direct mail campaigns to promote hotel business. 管理一个完整的有针对性的数据库以促进酒店业务。 Overall supervision of production of hotel printed materials to ensure compliance with Hilton Identity Guidelines. 酒店印刷品的整体生产监督,以确保与希尔顿身份的统一。 Work with Hilton web marketing to ensure contents of Hilton Hotel pages are updated at all times. 与希尔顿酒店网络营销合作,确保希尔顿酒店的网页内容随时更新。 Monitoring and control of expenses based on approved Sales & Marketing budget 监测和费用控制预算批准的销售和市场营销的基础 Coordination and implementation of various hotels projects in liaison with other hotel department s and/or outside organizations/ government bureaus. 协调和执行项目的各酒店与其他酒店部门及/或/政府部门以外的机构联系。 To ensure press releases are sent to all local & regional newspapers and magazines on all happenings/ events in the hotel. 确保新闻稿发送到所有本地及地区性报纸,关于所有在酒店发生的事情 To coordinate with all activities concerning publicity in film shooting, photo shooting, interviews by local & overseas media etc. 协调处理有关本地及海外媒体等在电影拍摄,照片拍摄,采访宣传活动 To maintain stock inventory of an updated photo library and press kit. 维持照片库的更新和新闻资料袋库存。 To be responsible for the preparation, planning and execution of the hotel’s public relations activities plan. 筹备,规划和酒店的公共关系活动计划的执行工作。 Maintain update profiles of the hotel’s key personnel. 维护更新酒店的主要人员的介绍。 To coordinate with the printing, design as well as adherence to the corporate guidelines for all printed materials of the hotel. 配合印刷,设计,以及坚持对酒店的所有印刷品的企业准则。 Regular communication & entertainment with the local press. 定期与当地新闻界沟通 Supervision of design projects. 监督设计项目 Handle the administration of the Marketing Communication Department 处理好政府部门的营销传播 Any other duties assigned by the DBD. 任何其他DBD分配的职务。 The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要 ,该部门有权更改或补充该职位描述。 Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。  
  • 学历要求:不限
  • 工作经验:五年以上
  • 外语要求:英语
  • 年龄要求:不限
  • 点击申请该职位
职位简介:Responsible for planning, organizing, coordinating, supervising, ensuring and maintaining the smooth and efficient operation of Fitness Center and other recreation facilities of the hotel and all guest services including memberships to achieve maximum guest satisfaction and generate profit. 计划,组织,协调,督导健身中心运作,确保健身中心以及饭店的其它设备有效地运行,包括使员工最大限度满意地完成各项工作,更好的创造效益。 Facilitate a quick and efficient service by ensuring that all guests leave happy with their stay .Ensuring consistency of standards throughout the operation by adhering to Hilton brand standards. 提供快速有效的服务使客人拥有愉快的离店经历。按照希尔顿的品牌标准以确保运作中服务标准的一贯性。 Oversee the smooth running of the Fitness Center on a day to day basis to achieve high levels of guest satisfaction. 每日确保健身中心正常运作,使客人满意。 To develop and maintain a motivational working environment within the department and positive relations with other department. 创建有动力的工作环境,与其它部门保持良好的关系。 Responsible for communicating with the director of operation and with other department for their input and to keep all areas updated on all activities and functions offered to hotel guests and Fitness Center members. 负责与运营总监及其他部门关于健身中心进行沟通,并及时告知各部门有关健身中心的各项活动安排。 Train and assist in the evaluation of attendants who work with fitness programs. 培训并协助评估执行健身计划的服务员。 Critiques the P&L statement for the Fitness Center. 评判健身中心的损益情况。 Hold daily briefings to update all associates on incentive programs, guest comments and GSS Score, Guest feedback and to recognize individuals and get feedback from associates. 每天给员工开会来更新奖励计划, 客人意见和客人满意度调查,客人反馈,并对员工进行认及得到员工反馈。  
  • 学历要求:不限
  • 工作经验:一年以上
  • 外语要求:英语
  • 年龄要求:不限
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职位简介:Handles all internal and external guests enquire promptly with minimal delay, directing them to the correct party with which they wish to speak and providing information where necessary. 及时处理内部及外部客人的需求。转接到客人希望的相关部门并随时提供信息。 To effectively manage all hotel communications; telephone, fax, mail; in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel. 及时有效并友善地管理酒店所有的沟通包括电话,传真以及邮件。确保当客人联系酒店时感受到欢迎。 Handles all messages in a private and confidential manner, ensuring privacy for the guest and that messages are received and delivered clearly, accurately and in a timely manner。 以保密的方式处理所有信息。确保客人隐私的同时清晰,准确和及时地收发信息。 Monitoring performance, providing guidance and make decisions. 监督服务,提供指导并做出决定。Ensure the complete knowledge of all systems used in the MAGIC CENTERR department 熟知宾客服务中心使用的系统及设备。 Effect the fast and efficient monitoring and follow up of guest requests 快速有效地监督和跟进客人需求。 Ensure a high level of product knowledge of the hotel and local area 全面了解酒店及本地的产品知识。 To be fully conversant with the Hotel Emergency and Evacuation procedures 完全了解酒店的紧急预案及疏散程序。 To be well informed of specials of the day, promotions, daily events etc. 了解特殊日子,推广及每日宴会等。 Ensure PAR level of amenities and restock daily. 确保相关物品库存量及库存标准。 To be fully conversant with manual Front Office procedures to be used in the event of the Hotel’s systems being off-line 熟知在酒店系统瘫痪的情况下手工操作前台程序。 This position includes night shift work as well as early and late shifts on a rotating basis 该职位需早,中及夜班轮班。 Ensure grooming within the department is in line with the Hotel policy 确保部门仪容仪表与酒店规章相一致。 To actively promote the benefits of Hilton HHonors to all guests and patrons of the Hotel, adopting a proactive sales attitude. 积极主动地向所有客人推广希尔顿荣誉会。 Must know all Hotel products and services and actively recommend to our guests 必须了解酒店产品和服务并主动向客人推荐。  
  • 学历要求:大专
  • 工作经验:三年以上
  • 外语要求:英语
  • 年龄要求:不限
  • 点击申请该职位
职位简介: To understand and follow up hotel policies, departmental rules, and SOP. 了解及跟进酒店政策,部门规章,和标准操作流程。 To make regular sales calls to all accounts under his/her. 定期对自己的账户进行销售拜访。 To research on new and potential accounts and explore their full potential. 研究新的和潜在的帐户,并发掘其全部潜力。 To plan sales calls properly to maximize the results. 妥善计划销售拜访以最大化的成果。 To entertain clients regularly. 定期招待客户。 To conduct hotel inspections. 进行酒店视察。 To meet VIPs’ upon check-in. 帮助贵宾办理入住手续。 To negotiate with accounts on banquet, outside catering events and coordinate with Banquet Department and follow-up revisions. 与客户进行关于宴会的谈判,与宴会部门协调和后续修订。 To carry out special projects assigned. 履行所赋予的特别项目。 To maintain sales record of all accounts under his/her. 保留自己账户内所有客户的销售记录。 To meet and service in-house FIT clients, groups and organizers. 满足和服务于内部客户、团队和组织者。 To ensure a smooth responses to clients by communicating efficiently with the Sales Coordinator. 通过与销售协调员有效沟通,确保顺利有效地响应客户。  Negotiation for rates (Corporate and Travel Agents). 价格谈判(企业及旅行社)。  Follow-up bookings status and to discuss group requirements (meeting arrangement, breakfast, lunch, dinner etc.). 跟进订单状况,并讨论团队客户的要求(会议安排,早餐,午餐,晚餐等)  Follow-up on deposit. 跟进押金。 To handle correspondence to agent / incentive organizer. 处理第三方代理和会议组织者的邮件。 To conduct hotel inspection.  进行酒店视察。  To oversee that group orders are routed to all departments concerned. 监督团队订单发送到各有关部门。 To follow-up correspondence. 跟进邮件。 Report new trends in the market and work with the Commercial Director/ Commercial Manager/ DOS/ ADOS in reviewing the strategy in a timely manner. 报告在市场上的新趋势,并与商务总监、商务经理、销售总监、销售副总监及时审查策略。 To submit Sales weekly sales plan and sales report. 提交每周销售计划和销售报告。 Attend sales briefing and meeting. 出席销售简会和会议。      
  • 学历要求:大专
  • 工作经验:二年以上
  • 外语要求:英语
  • 年龄要求:不限
  • 点击申请该职位
职位简介:This position is responsible for assisting the ADOS/ DOS in achieving the revenue goal of the hotel. Assists the ADOS and DOS in supervising the Sales Managers, Assistant Sales Managers and Sales Executives in their daily sales activities by offering advice and guidance. 协助销售副总监和销售总监实现该酒店目标的收入。通过提供建议和指导,协助销售副总监和销售总监监督销售经理、销售副经理,和销售主任的日常销售活动。 To make regular sales calls on accounts assigned to and keep up-to-date on the clients’ needs and sell the products of the hotel that will satisfy those needs. 对指定的客户进行定期的销售拜访,跟进客户的需要,销售满足客户需求的酒店产品。  Maximize the full potential of accounts; make sure that their full potential is tapped. 最大化的帐户潜力;确保其潜力被充分的挖掘出来。 To research and follow up sales leads. 研究和跟进销售线索。 To make the best use of his / her selling time by proper sales call plan. 通过适当的销售拜访计划,充分利用自己的销售时间。 By regularly entertaining clients, to make sure that they are updated with the hotel facility and promotions. 定期招待客户,以确保她们知晓酒店设施和营销的更新。 To keep in touch with current business trends in the community through magazines, newspapers and trade journals. 通过杂志,报纸和行业杂志社区,了解当前的业务趋势。 To handle special projects like corporate events/ appreciation party. 处理特别项目,如企业活动或答谢会等。 To continue to update the Sales Action Plan and other documents related to the sales cycle. 持续更新的销售计划和相关的销售周期的其他文件。 Attend training programs the hotel decides the individual needs to continue to grow. 参加培训课程,酒店的个性化需求决定继续增长。 To represent the hotel at functions, conference and exhibitions as required. 按要求代表酒店参加各项职能、会议和展览活动。 To monitor the competitor hotel activity and to obtain market information. 监视竞争对手的活动,并获得酒店的市场信息。 Assist the ADOS and DOS to compile necessary reports and data. 协助销售副总监和销售总监编制必要的报告和数据。 Obtain market information, exhibition schedule, cultural and government event lists and competitors information and update on all happenings within the city/country on a regular basis. 获取市场信息,展览时间表,文化和政府的事件列表和竞争对手信息,定期更新所在城市和国家发生的事件。 Maintain a good working relationship with the local government authorities as well as the different consulate offices in order to increase the hotel's share in government business. 与当地政府部门以及各领事馆办事处保持良好的工作关系,以提高政府商务酒店的份额。 Attend the sales briefing on daily basis. 出席每天的销售简报。 Weekly / monthly sales report. 每周/每月销售报告。 Business forecast on his/her territory. 区域业务预测。    
  • 学历要求:大专
  • 工作经验:三年以上
  • 外语要求:韩语/朝鲜语
  • 年龄要求:不限
  • 点击申请该职位
职位简介:Tounderstand and follow up hotel policies, departmental rules, and SOP. 了解及跟进酒店政策,部门规章,和标准操作流程。 To makeregular sales calls to all accounts under his/her. 定期对自己的账户进行销售拜访。 Toresearch on new and potential accounts and explore their full potential. 研究新的和潜在的帐户,并发掘其全部潜力。 To plansales calls properly to maximize the results. 妥善计划销售拜访以最大化的成果。 Toentertain clients regularly. 定期招待客户。 Toconduct hotel inspections. 进行酒店视察。 To meetVIPs’ upon check-in. 帮助贵宾办理入住手续。 Tonegotiate with accounts on banquet, outside catering events and coordinate withBanquet Department and follow-up revisions. 与客户进行关于宴会的谈判,与宴会部门协调和后续修订。 To carryout special projects assigned. 履行所赋予的特别项目。 Tomaintain sales record of all accounts under his/her. 保留自己账户内所有客户的销售记录。 To meetand service in-house FIT clients, groups and organizers. 满足和服务于内部客户、团队和组织者。 To ensurea smooth responses to clients by communicating efficiently with the SalesCoordinator. 通过与销售协调员有效沟通,确保顺利有效地响应客户。 Tofollow-up correspondence. 跟进邮件。 Reportnew trends in the market and work with the Commercial Director/ CommercialManager/ DOS/ ADOS in reviewing the strategy in a timely manner. 报告在市场上的新趋势,并与商务总监、商务经理、销售总监、销售副总监及时审查策略。 To submitSales weekly sales plan and sales report. 提交每周销售计划和销售报告。 Attendsales briefing and meeting. 出席销售简会和会议。 
  • 学历要求:不限
  • 工作经验:不限
  • 外语要求:不限
  • 年龄要求:不限
  • 点击申请该职位
职位简介:Ensure day to day operational efficiency of the section 保证工作区域内的工作效率。 Check linen and guest items to be washed, ensure that they are free from hooks, pins, nails and other items that will cause damage to the machines. 在洗涤前对客用品或布草先进行预检,确保无任何杂物,诸如钩子、针、指甲等混入其中,以防洗涤时损坏织物。 Wash all uniforms and soak overnight, if necessary. 对员工制服进行洗涤。 Sort out all guest articles and house linen according to colour, material and degree of soil and stain before washing. 依据被洗物品的颜色、面料及受污程度进行分类。 Remove stains on garments before washing or wash badly stained house linen in heavy soil formula, if required. 洗涤前对衣物上的污渍应先行去除,而对于布草上的严重污渍,则应用特别程序洗涤。 Take great care that no damage will come to them. 对每种织物操作时应尽量小心谨慎,以免其被损坏。 Do not overload the washer and tumbler. 注意对洗衣机和烘干机的操作,且勿超载。 Follow the wash formula set by the hotel. 采用酒店设定的程序洗涤。 Adjust the water and steam valves in accordance to pre-set wash formulas. 依据洗涤程序,开关水和蒸汽阀门。 Add washing solution and chemicals in accordance to pre-set wash formulas. 根据洗涤程序,增加相应的洗涤药剂药粉。 Keep and use washing detergent, chemicals according to approved procedure. Keep these detergents in a safe place and in order. 遵守洗涤剂操作流程,同时把洗涤剂安放在安全部位。 Maintain the established number of washing, rinsing and tumbling loads per hour. 对每小时的洗涤、烘干量进行记录。 Maintain the required temperature of the tumbler / dryer machine, so that all articles will be free of wrinkles. 根据要求设定不同的烘干温度,以防织物烘干后起皱。 Operate the dryer in accordance to approved procedure. 依据流程要求操作烘干机。 Separate / segregate guest articles according to type of material and garments and proceed to dry accordingly. 根据衣物面料的不同分别对其采用不同的烘干程序。 Check and separate articles that come out of the machines that need to be rewashed, repaired or need spotting. 对洗涤后另需回洗或修补的布草要进行分类。 Help fold towels and other linen. 帮忙折叠毛巾和其他布草。 Load and unload extractor.  Load all dried linen and deliver them to the next section. 负责布草的装卸载,并把洗好的布草运送到下一个工区。 Check the amount of laundry supplies daily, ensure that there will be enough to last a week. 检查每天工作所需的各种物品,确保其有一周的用量。 Report needed supplies to the laundry supervisor. 如发现备品不够要通知主管。 Clean equipment a machines at the end of the days work.  Be sure to turn off steam, hot and cold water valves before going off duty. 下班之前清洁设备,特别是要关闭蒸汽和冷热水阀。 Keep working area clean at all times, not only after the day’s work but also before starting the day’s work and during the tour of duty. 无论何时均应保证所工作的区域干净整齐。 Contribute to the overall operational efficiency 保证日常工作的有效性。 Ensure all laundry equipment are functioning properly.  Inform the laundry supervisor of any defective equipment / material. 确保所用设备运转良好,如有问题须通知主管。 Surrender all Lost and Found items to the laundry office as soon as found.  Ensure item/s surrendered are properly labeled, submit required report before going off duty. 如发现遗失物品,应立即上交给办公室,同时保证工区内所有物品均有标签,同时下班前做好应交的报告。 Report problems encountered during washing and tumbling operations to the laundry supervisor immediately. 如设备在运转中有任何问题,应即刻报告主管。 Carry out other duties, as assigned by the laundry supervisor. 服从主管的各项工作安排。 Follow all hotel, laundry and housekeeping departmental policies and procedures to be able to perform duties and responsibilities efficiently and effectively. 遵守所有酒店或部门制定的政策和规定,以确保工作的成效性。 Be aware of hotel emergency, safety and pest control procedures. 执行酒店相关的紧急、安全和杀虫程序。 Maintain personal grooming as per hotel’s standard, to project an efficient, professional, neat and tidy appearance to co employees. 依据酒店规定修整自身的仪表,以一个干净、整洁的职业形象示人。 Emphasize good personal behavior, as per guidelines laid down in the Employee Handbook and promote the spirit of teamwork, whenever and wherever possible. 无论何时何地,以“员工手册”上的标准及团队合作精神来规范自身的行为。  
  • 学历要求:大专
  • 工作经验:二年以上
  • 外语要求:英语
  • 年龄要求:不限
  • 点击申请该职位
职位简介:This position is concerned with the efficient and professional service of food and beverages within the Lobby Lounge, ensuring that the restaurant returns a budgeted profit through tight cost and stock control. Direct supervision of staff is necessary, while ensuring that all guests receive optimum service in accordance with the standards, policies and procedures of this hotel and Hilton International. 此职位要求能够为酒廊提供专业快捷的餐饮服务,通过成本及库存控制来获得计划盈利。直接督导员工的工作,通过遵守餐厅和希尔顿国际酒店的规章制度以确保为客人提供符合标准的完美服务。 Confidently knowing the food and beverage menu contents and be able to explain them in detail to guests. 熟悉掌握菜单及饮料单上的内容,并可以详细的给客人做出解释。 Understand dietary requirements and offer appropriate suggestions. 了解健康食品的要求,并可以给出适当的建议。 Be able to make suggestions on the menu that might suit guests of different nationalities. 可以根据客人不同的国籍推荐菜单上的食品。 By knowing menu items of all other outlets to recommend guests to other outlets. 了解其他餐厅的菜肴,以便向客人推荐。 Confidently knowing opening hours of all restaurants & Hotel outlets. 熟悉所有餐厅及饭店其他部门的营业时间。 Being able to recommend other restaurants & city attractions to Hotel guests. 可以向客人推荐其他具有吸引力的餐厅或场所。 To actively check staff product knowledge on each shift. 在工作中随时检查员工的产品知识。 Check reservations for the day, ensuring that the restaurant & staff have tables ready and large bookings have been confirmed by phone. 检查餐厅当天预定,保证员工能够按照预定准备及正确摆台,做好相应的准备,并能致电确认预定。 To be actively involved in the duties of a food and beverage attendant and cashier while on duty, as well as supervising the service of all guests in the restaurant. 积极完成餐厅侍者及收银的工作,并主管所有客人的服务工作。 Follow up any guest questions or queries immediately and if you don’t know the answer, check with your Manager. 满足客人的各项要求,如不能立即回答客人的问题请与经理联系。 A supervisor must have detailed knowledge of Departmental Standards. 作为主管需熟悉掌握部门的各项标准。 Be able to explain the Standards to the team. 可以为团队成员解释介绍服务标准。 Positively dealing with and learning from customer complaints and comments with follow up and feedback to the Manager. 以积极的态度为客人服务,协助各种合理要求,并对餐厅其他员工进行客人需求的培训。
  • 学历要求:大专
  • 工作经验:二年以上
  • 外语要求:英语
  • 年龄要求:不限
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职位简介:Checks and controls room reservations, front office systems, supplies inventory, scheduling。 关注房间预订情况,及时更新系统相关信息。 Communicates with guests and team members both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work. Organizes, conducts and / or attends meetings to obtain and disseminate pertinent information. 与客人和员工有效的沟通,提供明确指示,主持、参加会议并传达相关信息。 Implements all corporate marketing programs to include HHonors, Senior HHonors etc. 有效执行公司的忠诚客户计划。 Acts as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets. 做团队成员的导师,提高员工水平,促进他们完成所设立的目标。 Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. 致力于酒店工作,为酒店发展提供建议,有创新精神,为顾客提供品质服务。 Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their job and that they know what is expected of them. 简单易懂的训练新员工,使其尽快达到胜任工作的最低标准,明白公司对他要求是什么。 Communicates results from TMOS, SALT, informing the TMs of results, areas of weakness and strength and the following action. 熟悉TMOS,SALT ,告之团队成员所存在的问题,强处和弱处,以及接下来要做的事情。 Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. 为顾客提供热情服务,让他们立刻有回家的感觉。 Checking-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, HHonous and Frequent Flyer Number enquired about, and method of payment secured. 核对宾客完整的预定及详细信息,准备好欢迎卡,确保付款方式安全有效。 Acts as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual. Follows up on a daily basis to meet and greet VIP’s ensuring that a personalized level of service is given. 每日问候VIP客人,确保VIP客人的个性化服务待遇。 Liaises with Sales, Reservations and the Business Development team to handle corporate guests and contracts. 和销售,预定和业务发展团队共同为客人提供服务。 Promotes HHonors and its associated benefits to guests who are not already enrolled in the program. Ensures that existing HHonors members receive personal and professional service that recognizes them as important guests and that their benefits are received. 确保为希尔顿荣誉会员顾客提供优质专业的服务,建议顾客加入会员。 Ensures communication, coordination and cooperation between the front desk and other operating departments, specifically Housekeeping, F&B and Accounts. 确保前厅和其他部门间的沟通交流,特别是客房部,餐饮部等。 Maintains the hotel systems to ensure accuracy of information and data, and that it is easy to use and operated in an organized and systemized way. Also Ensures that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way. 保持酒店数据的准确,便于操作。维持前厅设备的正常运做和工作区域的清洁。 Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed. Conducts daily briefings, shift handovers, attends meetings and effectively communicates information to team members. 确保信息有效的传达到人,及时解决问题让客人满意,参加每日必须的会议等。 Completes reports where and when requested, ensuring that they are complete and delivered on time to the respected party, including the month end report. 如有要求,提供完整的报告,并及时送至所需部门。
  • 学历要求:大专
  • 工作经验:应届毕业生
  • 外语要求:英语
  • 年龄要求:19-25
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职位简介:Job Responsibility 岗位职责:Be responsible for welcoming of gests and escorting them to their rooms where necessary, in a professional friendly and genuine manner. 负责欢迎客人,并在必要时,以专业、友好和真诚的态度陪同客人进入其客房。 Be responsible for the timely and careful delivery and collection of guest luggage and belongings to and from guest rooms, cars and Reception. 负责时刻关注客人的行李和物品从客房、车辆和前台送达和收取。 To ensure guest luggage and belongings are stored in a secure, methodical way at all times. 确保客人的行李和物品寄存安全并有序。 To ensure that you as the Bell Boy at the hotel have a comprehensive knowledge of town, and what is happening within the city at all times, and to ensure that all guest enquiries are met with prompt, informative yet friendly solution. 确保时刻掌握城市信息和活动,友好并及时为客人最新最全的信息。 To maintain and be aware of the importance of guest recognition. 充分了解时刻关注客人的重要性。 Job Qualifications: 任职资格: Secondary school or above, have working experience in 4/5-star hotels is preferred. 中技及以上学历,有酒店工作经验的优先。 It is a plus for night shift acceptable. Two days work and two days off. 可接受夜班。做二休二。 Basic oral English, dignified, presentable, articulate and no gender required. 形象气质佳,具有基本的英语会话能力。 Have strong communicate skills and the ability of dealing with emergencies. 具有较强的沟通能力及突发事件处理能力。 Bright and outgoing, have strong service consciousness. 性格开朗、头脑灵活、具有较强的服务意识和责任感。 Benefits: 福利待遇: If you need, we would provide dormitory for you. (300yuan per month) 如有需要,我们将为您提供员工宿舍。(每月300元) Staff can enjoy free meals in our staff canteen. 酒店员工可享有免费的工作餐。
  • 学历要求:不限
  • 工作经验:三年以上
  • 外语要求:英语
  • 年龄要求:25-40
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职位简介:岗位职责/职位描述 1. 协助服务中心经理管理部门营运。 2. 负责协调每个班次的电话服务以及客人的需求。 任职要求 1. 3年以上四、五星级酒店工作经验 2. 基本的主管技巧以及部门内部培训技巧  3. 良好的中英文听力和口语能力 4. 能够承受一定程度的工作压力    
  • 学历要求:不限
  • 工作经验:不限
  • 外语要求:普通话
  • 年龄要求:30-50
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职位简介:-懂得酒店弱电技术,如电视,电话,机电仪自控,BA系统操作等 -拥有酒店弱电相关经验三年以上 -大专学历以上,弱电相关专业优先考虑 -拥有相关弱电操作上岗证
  • 学历要求:本科
  • 工作经验:应届毕业生
  • 外语要求:英语
  • 年龄要求:17-27
  • 点击申请该职位
职位简介:Job Qualifications: 任职资格: Have good ability of communication and Cooperation. 具有良好的沟通与协作能力。 Careful, thoughtful, considerate. Can work under fast pace. 细心周到、思维敏捷,能适应较快的工作节奏。  Internship at least six monthsIntership. 实习期不少于六个月。 Graduates can also. 欢迎应届毕业生。 Benefits: 福利待遇: Staff can enjoy free meals in our staff canteen. 酒店员工可享有免费的工作餐。
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